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Newbury Building Society: Savings reviews

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4.88
Based on 8,715 reviews, last reviewed 30th Apr 2026
81% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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1%
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0%
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Latest highest rating:

5

Amazing customer service I was served by Bridget at the Abingdon branch and she was really helpful and knowledgeable. Reviewed on: 30th April 2026
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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026
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Jean B
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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8715)

In branch service review

5
Like approachable and knowledgeable staff, cant think of improvement. Reviewed on: 31st May 2025
Reply from Newbury Building Society We really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
I think all the staff are very good. Reviewed on: 31st May 2025
Reply from Newbury Building Society We really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
It has been a very friendly and helpful experience. Reviewed on: 31st May 2025
Reply from Newbury Building Society We really appreciate you taking the time to share your feedback! It’s always great to hear that our efforts are making a difference. Thank you for your support! Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
Staff are friendly and efficient Paula with above and beyond to help with my problem. Reviewed on: 31st May 2025
Reply from Newbury Building Society Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that Paula made such a positive impression. We'll be sure to pass your feedback along—they’ll be delighted to hear it! Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
made us feel at ease, Comprehensive and clear information. Reviewed on: 31st May 2025
Reply from Newbury Building Society Thank you for your lovely feedback! We're so glad to hear you had a great experience. It means a lot to us and motivates our team to keep delivering excellent service. Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
Explained all options to help me make decision. Reviewed on: 31st May 2025
Reply from Newbury Building Society Thank you for your lovely feedback! We're so glad to hear you had a great experience. It means a lot to us and motivates our team to keep delivering excellent service. Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
Lovely to have a place to sit. Such friendly staff. Reviewed on: 31st May 2025
Reply from Newbury Building Society Thank you for your lovely feedback! We're so glad to hear you had a great experience. It means a lot to us and motivates our team to keep delivering excellent service. Response date: 5th June 2025
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Newbury Building Society

In branch service review

5
Friendly and convenient. Staff no problems experienced. Reviewed on: 31st May 2025
Reply from Newbury Building Society Thank you for your lovely feedback! We're so glad to hear you had a great experience. It means a lot to us and motivates our team to keep delivering excellent service. Response date: 5th June 2025
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Newbury Building Society

Tasha helped open my Grandaughters Savings Account b...

5
Tasha helped open my Grandaughters Savings Account by checking info on the system and saw that I already had A/C’s for other grand children so helped by pre-filling in the application form as much as she could which was much appreciated Reviewed on: 29th May 2025
Pauline L's avatar
Pauline L
Reply from Newbury Building Society Hi Pauline, thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with Tasha, who will be so pleased to hear them. Response date: 2nd June 2025
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Newbury Building Society

Good service from the telephone support team.

5
The customer support team have been knowledgeable, efficient and friendly during the opening period of my savings account. I've rung them several times owing to a delay caused by bank holidays and me being away, and they have been unfailingly helpful. Reviewed on: 27th May 2025
Pea T's avatar
Pea T
Reply from Newbury Building Society We really appreciate your kind words and thank you for taking time to leave feedback here. Response date: 28th May 2025
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Newbury Building Society

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