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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.896608342460340105 (8747 reviews)

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4.90

Based on 8,747 reviews, last reviewed 19th Jun 2026

55% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

My recent access to a bank in my hometown Can access my local branch with my home town just by walking in and on most occasions find no one in front of me in a queue. Face to face help from ... Read more Reviewed on: 19th June 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8747)

In branch service review

Wanted to transfer money from 2 exiting accounts into a new ISA helpful. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025

In branch service review

Very helpful and friendly staff. Reviewed on: 30th April 2025

Reply from Newbury Building Society Thank you for taking the time to leave us a review, we really do appreciate it. Response date: 9th May 2025

In branch service review

Glad you're still on the high street. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025

In branch service review

Dawn, was excellent, polite, smartly presented knowledgeable and patient as was Tracy, all members of the team. I have speaker to. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, we have passed on your feedback to Dawn and Tracy who will be so pleased to hear it. Response date: 9th May 2025

In branch service review

Friendly helpful staff. Andover office easy to get to still using passbook. So easy. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, we have passed on your feedback to the Andover team who will be so pleased to hear it. Response date: 9th May 2025

In branch service review

Excellent and informative service. Explained all my options and very helpful choosing the right products for needs. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025

In branch service review

Friendly staff and helpful cannot fault service. Reviewed on: 30th April 2025

Reply from Newbury Building Society We really appreciate you taking the time to leave us a review, thank you! Response date: 9th May 2025

A bank where you communicate with people.

I've always found the staff to be very helpful, but more importantly you communicate with people rather than bots or automated systems. There are no frustrations of dealing with machines who don't understand your problem and give unhelpful nonesense responses or simply terminate the 'conversation'. Reviewed on: 28th April 2025

Reply from Newbury Building Society Hi thank you for taking the time to leave us a review, we really do appreciate it. Response date: 28th April 2025

Excellent experience at the Winchester branch.

We had an excellent customer experience in the Winchester branch on two occasions opening savings accounts as new customers. Really welcoming, informative and patient branch manager who talked everything through with us without pressure. Excellent telephone support when there were difficulties accessing emailed passcodes. Apart from the frustration of multiple codes appearing online and not being accepted, we felt we were always in safe hands with immediate human responses and no delays, or automated robot morons which has been our experience elsewhere. We are very pleased to be Newbury customers. Reviewed on: 26th April 2025

Reply from Newbury Building Society Hi Marie, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with the Winchester branch team, who will be so pleased to hear them. Response date: 28th April 2025

Change of accounts

I was very pleased with how Valiska explained how to change my accounts, and how she dealt with the process so efficiently. Reviewed on: 25th April 2025

Reply from Newbury Building Society Hi Nigel, thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Vasilka, who will be so pleased to hear them. Response date: 28th April 2025

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Newbury Building Society: Savings reviews

55% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8747)

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

A bank where you communicate with people.

Excellent experience at the Winchester branch.

Change of accounts

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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