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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8785 reviews)

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4.89

Based on 8,785 reviews, last reviewed 22nd Aug 2026

14% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

4

Great customer experience Great customer experience, although running late they kept us up to date with it and all staff were polite and courteous Reviewed on: 22nd August 2026

Verified source

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8785)

A really easy experience opening an account.

A really easy experience opening an account for my daughter today, great communication throughout the process - thank you. Reviewed on: 24th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback, John, we do appreciate it. Response date: 26th January 2026

Independent Local Building Society

Being an independent local building society, we are looked after well with good rates and trust to invest money . Reviewed on: 22nd January 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback Richard, we appreciate it. Response date: 23rd January 2026

Wokingham is Amazing

The whole team at Wokingham branch are amazing and provide top level experience. Bradley and Connor are a delight to be served by. Justine has a great team. The society as a whole is very old school but that’s great as it pretty zeros the chance of financial abuse. Reviewed on: 21st January 2026

Reply from Newbury Building Society Hi Tom, thank you for your feedback and kind words - we agree Wokingham team are wonderful! Response date: 22nd January 2026

Great customer service

Great customer service - friendly team who are all focused on customer care. Reviewed on: 21st January 2026

Reply from Newbury Building Society Thank you for taking time to provide feedback - we appreciate it! Response date: 22nd January 2026

Is there anything else I can help you with?

Friendly, approachable and welcoming staff that will do anything in their power to help, even call their colleagues in their Headquarters and get the right answer if needed. Rounded up conversations, especially when I opened the account, considering my needs, goals and everything savings related was explained in plain English. I love the fact that you can come in a branch and talk to a human being that will listen to you, rather than pressing options on a telephone and have a machine talking to you. Reviewed on: 21st January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback and your kind words Olive - we really appreciate it. Response date: 22nd January 2026

Very helpful staff.

Very helpful staff. They explained the products in great detail. They take their time with customers and they listen to their needs. Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you for your kind words - we appreciate it. Response date: 21st January 2026

Great customer service, always helpful and knowledge...

Great customer service, always helpful and knowledgeable whether that's speaking over the phone or in branch face to face. Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you Chloe for taking time to leave feedback - we really appreciate it. Response date: 21st January 2026

Happy Savings customer

As a Savings customer it was great to get a personalised review of my accounts to make sure that they were the best for my needs. An alternative account was suggested which gave me the same interest rate but was much more flexible. Friendly, knowledgeable service with an actual human being. Very refreshing Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you Yvonne for your kind words and taking time to leave feedback - we do appreciate it. Response date: 21st January 2026

Friendly Staff

Helpful and friendly staff, nothing is ever too much for them Reviewed on: 20th January 2026

Reply from Newbury Building Society Thank you for taking time to leave feedback - we do appreciate it. Response date: 21st January 2026

I recently visited the Didcot branch to put a cheque...

I recently visited the Didcot branch to put a cheque into my daughters savings account, I was served by Thomas. I was impressed by the service I received from him and all who work in branch. Very attentive and bubbly bunch. Lovely office and bonus - open 5 days a week! Reviewed on: 19th January 2026

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. We will share your comments with Thomas, who will be so pleased to read them. Response date: 20th January 2026

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