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Newbury Building Society: Savings reviews

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

7%

1%

0%

0%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Help others make smarter decisions by sharing your own experience.

Newbury Building Society Savings reviews (8789)

In branch service review

5

As always, very friendly and efficient service. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 10th October 2024

In branch service review

5

I was thinking it would be more convenient to have a bank card than the passbook. But I do think the passbooks are safe. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 10th October 2024

In branch service review

5

We have been with NBS for many years and have always found staff very helpful. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 10th October 2024

In branch service review

5

Online account do not show total amounts of all accounts. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. There is a way to view this, do let a member of branch team know and they can assist with this. Response date: 10th October 2024

In branch service review

4

Very good expert advise. Cannot think of how you could improve the service. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 10th October 2024

In branch service review

5

Very pleasant customer service experience. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 10th October 2024

In branch service review

5

Deborah talked us through our options which were excellent. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 10th October 2024

In branch service review

5

Very friendly staff who know what they were doing and knowledgeable about products. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Response date: 10th October 2024

In branch service review

5

Friendly, helpful branch staff, and sufficient staff in branch as there are no queues. Busy phone lines though. More details on charity assignment wanted. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. Please do drop us a call or email and we can give you further details on charity assignment, Response date: 10th October 2024

In branch service review

5

Noticed the difference in opening a child's saver account from a previously used local building society - found it convoluted. Reviewed on: 30th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it. We are looking at how we can make the process more simple. Response date: 10th October 2024

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