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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.88 (8722 reviews)

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4.88

Based on 8,722 reviews, last reviewed 8th May 2026

79% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Was late at the Branch. Was late at the Branch. Manager kindly, saw me even I did not have an appointment.. I really appriciate and i had a great welcome. Reviewed on: 8th May 2026

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Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8722)

Customer service at its very best

A small society but big on customer service. A good range of savings accounts and very helpful staff. Reviewed on: 24th September 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 25th September 2024

Newbury building society

Excellent communications when dealing with agents. Able to answer questions or will find out. Shame about poor saving interest rates. If better as they previously were, would encourage more business Reviewed on: 20th September 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. We will be sure to share your comments with the relevant teams. Thank you again. Response date: 24th September 2024

Junior ISA opening

We went into branch to open a junior ISA for our baby. Everyone was helpful and friendly and it took about 15 minutes. This product is not available to open online so we had to go to branch and the experience was very good with the account being opened with a cash deposit. We didn't have to wait and we received confirmation and details via email the next day. Recommended with high rate of interest vs the alternatives. Reviewed on: 20th September 2024

Reply from Newbury Building Society Hi Natalie, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd September 2024

Very easy experience, good communication, and provid...

Very easy experience, good communication, and provided a lot of good feedback Reviewed on: 20th September 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd September 2024

Very friendly service at the counter and gave good a...

Very friendly service at the counter and gave good advice. Reviewed on: 13th September 2024

Reply from Newbury Building Society Hi Sandra, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 16th September 2024

Excellent all round service

Made an appointment and saw a very friendly member of staff (Nicole) who was very knowledgeable and explained everything to us.We had our appointment on Friday afternoon and our pass books were received in the post on Monday morning. Reviewed on: 13th September 2024

Reply from Newbury Building Society Hi Andrew, thank you for taking the time to leave us a review, e really do appreciate it. We will be sure to share your comments with Nicole, who will be so pleased to hear them. Response date: 16th September 2024

My contact Gemma Loosen gave a really great service...

My contact Gemma Loosen gave a really great service and is a credit to Newbury Building Society. Caring and very professional. A breath of fresh air. Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback Kenneth, and for your kind words about Gemma. We will share them with her, she will be so pleased to read them. Response date: 9th September 2024

Prompt service

The lady was waiting for my arrival with all the relevant paperwork. Reviewed on: 7th September 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Chris, we do appreciate it. Response date: 9th September 2024

.Making Savings easy

Really good experience with a very helpful member of staff who explained everything very clearly . She explained all the different savings options available and each step of the process Reviewed on: 6th September 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it. Response date: 9th September 2024

It took longer than I expected.

It took longer than I expected to open up a 1 year bond with yourselves - in marked contrast to one I happened to open this morning with National Savings - given that I am an existing customer / known quantity to both organisations Reviewed on: 6th September 2024

Reply from Newbury Building Society Thanks for taking the time to leave feedback AJ, we do appreciate it. We appreciate the process can seem extended to existing customers and we are currently working to improve this while retaining the checks we need to undertake. Response date: 9th September 2024

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