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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

In branch service review

I like the friendly, personal service. Reviewed on: 28th June 2024

In branch service review

Friendly, helpful and well-informed staff. Reviewed on: 28th June 2024

Tried to transfer our opening balance, of £500, but...

Tried to transfer our opening balance, of £500, but kept rejecting it even though it said money could be added - AFTER myself & partner transferred just £10 to see if it was working, which turned up more or less immediately, but the £500 still hadn't arrived although saying pending now. Reviewed on: 28th June 2024

Reply from Newbury Building Society Thank you for leaving feedback Sheila, we hope that the monies have now arrived. Please do contact us if not - our customer service team can check on this for you. Response date: 1st July 2024

Excellent customer service, as always.

Excellent customer service in a very well appointed environment. Sarah was very well organised and had all the details required ready for me to set up my ISA. Everyone in the Newbury Building Society is professional and pleasant - every time! Reviewed on: 28th June 2024

Pleasant, enjoyable, informative and cordial.

Pleasant, enjoyable, informative and cordial. It felt like I was dealing with a human as opposed to an automaton. Reviewed on: 28th June 2024

Good savings products available.

Good savings products available. Online banking portal seems a bit cluttered in places and there are some bugs in displaying documents such as the FSC guarantee notice when using MS Edge. Logging on feels secure with the one time code system. Reviewed on: 28th June 2024

New Bond

I opened a new 'bond' account on-line but wasn't sure that it was the right one. I went into the Abingdon branch where I was treated courteously and efficiently. Reviewed on: 21st June 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your feedback with our Abingdon branch team, who will be so pleased to hear it. Response date: 24th June 2024

Hello Newbury Building Society.

I wanted to open a new ISA and transfer and existing one to it. Tasha in Basingstoke was very helpful and set the whole thing into motion for me. This is my first exposure to Newbury BS, and I fell sure it will not be my last. Reviewed on: 20th June 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Tasha in Basingstoke, who will be so pleased to hear them. Response date: 24th June 2024

Friendly and quick service.

Friendly and quick service. I was able to open an account with minimal fuss Reviewed on: 17th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. Response date: 17th June 2024

Good Service

Opened the junior ISA at the Andover branch today (15th June) with Ana. Although I didn’t have an appointment she was extremely helpful and opened my son’s account. The account was opened with 30 minutes and Ana was happy to inform me with different products, the different regulations and happy to answer any questions. Reviewed on: 15th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreciate it. We will be sure to share your comments with Ana, who will be so pleased to read them. Response date: 17th June 2024

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View resource hub

Newbury Building Society: Savings reviews

150% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Newbury Building Society: Savings now

Newbury Building Society Savings reviews (8789)

In branch service review

In branch service review

Tried to transfer our opening balance, of £500, but...

Excellent customer service, as always.

Pleasant, enjoyable, informative and cordial.

Good savings products available.

New Bond

Hello Newbury Building Society.

Friendly and quick service.

Good Service

Do you have a different Newbury Building Society product?

Want to see more from Newbury Building Society?

Mortgages

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