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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8789 reviews)

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4.89

Based on 8,789 reviews, last reviewed 28th Aug 2026

150% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Customer service is exemplary but isa interest remai... Customer service is exemplary but isa interest remains rather cautious Reviewed on: 28th August 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8789)

Friendly efficient staff and good saving options

A very fast and efficient process to set up 2 savings accounts, as a first time customer. My information was captured accurately and information on savings options was very clear and concise Reviewed on: 15th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we do appreciate it. Response date: 17th June 2024

Excellent and helpful

I was given helpful information and accounts were quickly opened. Reviewed on: 14th June 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Carol, we do appreciate it. Response date: 17th June 2024

Polite and helpful I was told how to move my money w...

Polite and helpful I was told how to move my money who was very patient with me. Reviewed on: 14th June 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we do appreciate it. Response date: 17th June 2024

Friendly and helpful staff, pleasant surroundings

Friendly and helpful staff, pleasant surroundings Reviewed on: 14th June 2024

Reply from Newbury Building Society Hi - thank you for taking the time to leave us your feedback, we really do appreciate it. Response date: 14th June 2024

Really helpful advice and excellent service

Really helpful advice and excellent service Reviewed on: 14th June 2024

Reply from Newbury Building Society Hi Alastair - we really do appreciate the time taken to leave us a review, thank you. Response date: 14th June 2024

Excellent customer service

I was taken through my savings options and was listened to when I wanted to make a point or ask questions. Reviewed on: 14th June 2024

Reply from Newbury Building Society Hi Rodney, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 14th June 2024

Always willing to help

On both occasions I was dealt with courteously and when a problem arose the advice given was sound. Reviewed on: 12th June 2024

Reply from Newbury Building Society Hi Linda, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 13th June 2024

In branch service review

I am confined to the house so needed my EMC account updated. The staff I spoke to were very helpful. Reviewed on: 11th June 2024

Service with Clarity and Care .

Bridget clearly explained the different options and we discussed what would be best. Reviewed on: 11th June 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will share your comments with Bridget who will be pleased to hear them. Response date: 12th June 2024

An Overall Excellent Experience

An overall excellent experience, initially on the telephone, and then in person, with Justine (at the Wokingham branch) who was extremely helpful, pleasant and informative. Very pleased with my new Fixed Rate Bonds (4.85% and 4.30% respectively) and the fact that I have a passbook, and can visit a branch. The only negative aspect was that I was unable to view an emailed message, despite the system providing me with numerous one-time passcodes - which is one of the reasons why I dislike online banking. Reviewed on: 10th June 2024

Reply from Newbury Building Society Thank you for taking the time to provide feedback - we will share with the team and Justine and they will be so pleased to read your comments. Please let us know if we can help with viewing emails going forward. Response date: 11th June 2024

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