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Newbury Building Society: Savings reviews

Name: Savings
Rating: 4.89 (8755 reviews)

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4.89

Based on 8,755 reviews, last reviewed 5th Jul 2026

40% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Always friendly and helpful never disappointed with... Always friendly and helpful never disappointed with the service I have received . I regularly visit my branch as my pension is paid into my account ex... Read more Reviewed on: 5th July 2026

Latest lowest rating:

2

I am finding it very difficult to create an account... I am finding it very difficult to create an account on line. Very confusing. Reviewed on: 29th April 2026

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About this product

Newbury Building Society offer a range of savings accounts.

You can book a savings appointment in branch, over the phone or via video call. If you don’t need support, you can also apply for a savings account online.

Newbury Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Newbury Building Society before, you can also leave a review and share your experience.

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Newbury Building Society Savings reviews (8755)

Opening 3 new accounts

Nicole was friendly and went through all the savings accounts and explained them to us. Everything was very straightforward. Reviewed on: 4th February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback, we appreciate it and we will share your comments with Nicole, who will be so pleased to hear them. Response date: 5th February 2024

Fast efficient and friendly, I visited to update my...

Fast efficient and friendly, I visited to update my books and Lisa told me I could be earning better returns if I switched to another account, she explained what was involved and then she organised the switch for me. Newbury Building Society have always been first class. Reviewed on: 3rd February 2024

Reply from Newbury Building Society Thank you for your kind words Roy, we do appreciate you taking time to provide feedback. We will share your comments with Lisa, who will be pleased to read them. Response date: 5th February 2024

Excellent personal service.

You really feel you get personal service. So helpful staff and no long waits on the phone or disconnected bots. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for your kind words John, and for taking time to provide feedback - we do appreciate it. Response date: 5th February 2024

Great for savings

Straightforward process to open account, data entry was very easy and approval was also quick and easy. The only downside was that it wasn’t possible to check that deposits had been received the same day as the money was routed through a clearing bank Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Nick, we appreciate it and we will share your comments with our customer service team so they can look at your experience and comments. Response date: 5th February 2024

Rang to check account existed befire oayibg in

Rang to check account existed befire oayibg in Reviewed on: 2nd February 2024

Reply from Newbury Building Society Hi Fiona, thank you for taking the time to leave us a review, we really do appreciate it. Response date: 7th February 2024

COMPLEX TO FILL IN AND IT SEAMED TO FAIL BUT I STILL...

COMPLEX TO FILL IN AND IT SEAMED TO FAIL BUT I STILL DONT KNOW HOW TOCHECK IF I HAVE AN ACCOUNT OR NOT AND HOW DO I USE IT? Reviewed on: 2nd February 2024

Reply from Newbury Building Society Hi Garry, thanks for leaving feedback, if you would like our customer service team to contact you and assist, we would be happy please email us on marketing @newbury.co.uk Response date: 5th February 2024

Our appointment was on time and options available we...

Our appointment was on time and options available were given. We were able to complete our request with full knowledge of the account we opened. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Harry, we appreicate it. Response date: 5th February 2024

Nice building society to be with

It was nice to see a product for those that don't live in the local area. I prefer building societies to banks, so always strive to be a member where I can. Now as a member I will be eligible for some of there high rate products in future. Only down side is they don't have any regular savers currently, which are quite motivating to save for. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback Richard, it's really helpful and we will share your comments with our Sales Manager, re products for future consideration. Response date: 5th February 2024

Excellent customer service.

Excellent customer service. Staff are friendly and knowledgeable and helpful. And opening a savings account online couldn’t have been more straightforward. Reviewed on: 2nd February 2024

Reply from Newbury Building Society Thank you for taking the time to leave feedback, we appreicate it. Response date: 5th February 2024

Check everything they tell you - and chase.

At end of November 2023 I asked NBS to do an ISA transfer of £20k to Lloyds bank this was done on-line from Lloyds branch. By mid-DEc nothing had happened so we went to see Lloyds again and this time completed a form, which was emailed to Denise Wright. I asked for a photocopy of the form. On 22/1/24 we visited NBS again as you still claimed to have not received the transfer request and left you a copy of the transfer form. This worked and on 29/1/24 the money was transferred! Time was of the essence because the money was for a very good fixed ISA offer from Lloyds that was later withdrawn. During December and January we contacted Lloyds and yourselves (Zac Baker) several times but, NOBODY WOULD TAKE OWNERSHIP OF THE PROBLEM and I doubt if the transfer would ever have happened if I had not retained a copy of the transfer form and passed to you. Amazingly I received a letter from Alex Henry to confirm the transfer had taken place on the 31/1/24 BUT the letter went onto say that the ISA is now closed. Why? It still has £12k in it! I phoned you immediately and received an apology with a promise of a new letter being sent out. Reviewed on: 1st February 2024

Reply from Newbury Building Society Thank you for taking time to leave feedback David, our Customer Service Manager will be in touch to discuss your experience. Response date: 6th February 2024

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