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Newbury Building Society: Savings reviews

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4.88
Based on 8,688 reviews, last reviewed 11th Apr 2026
85% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
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1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent service in Didcot The staff in the Didcot branch were extremely helpful when opening a children’s account. Communication was clear, everyone we dealt with was very plea... Read more Reviewed on: 11th April 2026
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Customer

Latest lowest rating:

1

Not overly impressed. Why was I allowed to open an ISA account/transfer monies in before I had seemily completed the application process? Reviewed on: 9th April 2026
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This is a right faf
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About this product

Newbury Building Society savings reviews can help you to find out more about life at Newbury Building Society. How easy is it to contact Newbury Building Society? And how friendly are they? Our Newbury Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Newbury Building Society Savings reviews (8688)

Newbury Building Society Branch Review

5
Pleasant and welcome with a nice, smart apperance. Reviewed on: 30th June 2023
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Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 24th July 2023
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Newbury Building Society

Newbury Building Society Branch Review

5
Lovely, friendly staff with a lovely new high spec branch. Reviewed on: 30th June 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 24th July 2023
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Newbury Building Society

Long term customers, savers and mortgagees for over 60 years

5
The current administrative checks before opening a new account were excessive for us but performed very efficiently. Reviewed on: 30th June 2023
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreicate it and we are looking at how we can improve new account experience. Response date: 3rd July 2023
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Newbury Building Society

Hungerford Apt

5
I had a lovely appointment in Hungerford, the staff were very friendly and professional. Daisy the lady who completed my appointment was very knowledgeable and made me feel very comfortable as finance is not my forte! I will most definitely be recommending Hungerford Branch after my experience Reviewed on: 30th June 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. We will be sure to share your comments with Daisy, who will be so pleased to hear them. Response date: 30th June 2023
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Newbury Building Society

A bit clunky

3
As per the title really. Not the easiest online banking service to set up or use. It works OK but is a little time consuming, old fashioned and ‘clunky’. All good though. I love that you still have high street branches and human beings to talk to. If they close - I leave, but until then I love using the Newbury Building Society. Reviewed on: 30th June 2023
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will share your comments with our customer service team who are looking to make the processes quicker. We are currently investing in our online platform and upgrading the online service. We are committed to retaining a high street presence and our branches are remaining very much open. Response date: 30th June 2023
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Newbury Building Society

It takes much longer than necessary

4
Nothing to add, I am afraid. The procedure is simply tiresome. Reviewed on: 30th June 2023
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Verified Member
Reply from Newbury Building Society Thank you for taking the time to leave feedback - we do appreciate it and will share your comments with our customer service team who are looking to make the processes more efficient online. We are currently investing in our online platform and upgrading the online service. If there is something more specific you can share with us, please do and we will look into it. Please email us and we will investigate how we can improve. Response date: 30th June 2023
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Newbury Building Society

Efficient Service

5
Branch staff are efficient and effective, understand the products, and how the Accounts function. Reviewed on: 25th June 2023
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Verified Member
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 26th June 2023
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Newbury Building Society

Lovely people explained well

5
Everyone was really friendly and explained the product really well answering all my questions. Reviewed on: 24th June 2023
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Verified Member
Reply from Newbury Building Society Hi - we appreciate the time taken to leave us a review, thank you. Response date: 26th June 2023
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Newbury Building Society

Good service

4
The staff go above and beyond as far as giving advice !! Reviewed on: 23rd June 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 26th June 2023
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Newbury Building Society

Super service.

5
All the staff are friendly and very helpful. Reviewed on: 23rd June 2023
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Verified Member
Reply from Newbury Building Society Hi - thank you for taking the time to leave us a review, we really do appreciate it. Response date: 23rd June 2023
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Newbury Building Society

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