Newcastle Building Society Reviews

Ratings based on 19 reviews Last review 2 months ago
3.63 / 5Great overall rating

Newcastle Building Society is the biggest building society in the North East with more branches than any other society in the region. Smart Money People is the place for Newcastle Building Society reviews. Read and write reviews to help increase trust...

Read Full Description

Newcastle Building Society is the biggest building society in the North East with more branches than any other society in the region. Smart Money People is the place for Newcastle Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

5 8
4 5
3 1
2 1
1 4

Your Newcastle Building Society Reviews (19)

Write a review
17th October 2019

Wish I Had Not Switched

I chose to switch my LISA from a stocks and shares to cash and as Newcastle had the best interest rate at the time I switched to them. I now massively regret not reading the reviews. It took 2 months to transfer the money between the accounts and this...

Read more

I chose to switch my LISA from a stocks and shares to cash and as Newcastle had the best interest rate at the time I switched to them. I now massively regret not reading the reviews. It took 2 months to transfer the money between the accounts and this meant I nearly missed the deadline for receiving my bonus. I also never received details for online banking and had to go through a painful process of letters and calls to get access. I am now in the process of drawing the money out for the purchase of my home and hope that I have a smoother experience then when I put it in. If doing again I would avoid Newcastle at the expense of the extra 0.2% interest I would earn.

Write a review
26th July 2019

Avoid at all costs

Accused my wife of money laundering when she tried to transfer an ISA to them. Other companies do online checks within seconds but these idiots are incapable of that. Customer Services can only repeat 'Computer says no'. Absolutely useless company.i

Read more

Accused my wife of money laundering when she tried to transfer an ISA to them.
Other companies do online checks within seconds but these idiots are incapable of that. Customer Services can only repeat 'Computer says no'. Absolutely useless company.i

Write a review
4th July 2019

Incompetent

Applied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after so thanking my lucky stars I did not send my money into a black hole!! Off to find a company t...

Read more

Applied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after so thanking my lucky stars I did not send my money into a black hole!! Off to find a company that can actually open an account...

Write a review
28th May 2019

Poor customer and extremely slow service

I applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting for my mortgage offer. What a disgrace. I am sorry I applied and thoroughly disgusted with the pace. I am ashamed...

Read more

I applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting for my mortgage offer. What a disgrace. I am sorry I applied and thoroughly disgusted with the pace. I am ashamed to be associated with Newcastle.

Write a review
20th December 2018

An amazing service provided!

Newcastle Building Society provides some of the best service I have ever regularly received on the high street. Their attention to communication is excellent. Service isn't limited to requests, they always go the extra mile to find out whether more...

Read more

Newcastle Building Society provides some of the best service I have ever regularly received on the high street. Their attention to communication is excellent. Service isn't limited to requests, they always go the extra mile to find out whether more help is required and assuring my products are suitable and long term financial well being considered.

Write a review
22nd June 2016

No longer a market leader

I joined the Newcastle BS when their "Big Home Saver" regular savings account was a market leader, paying about 3% . Over the last few years the rate has gradually declined to the point where I abandoned the society to pursue better rates elsewhere....

Read more

I joined the Newcastle BS when their "Big Home Saver" regular savings account was a market leader, paying about 3% . Over the last few years the rate has gradually declined to the point where I abandoned the society to pursue better rates elsewhere. Service with Newcastle was always good in my experience, although the online banking service was a little clunky. Overall a B+ (could do better!)

Write a review
29th July 2015

Nice idea but rates still low

I think that this account is a clever thing for the Newcastle Building Society to do - in that it gives a little back to charity. However, for every £1000 in this account, the charity gets just £1 per year and the customer £10. At a 1.1% rate this is l...

Read more

I think that this account is a clever thing for the Newcastle Building Society to do - in that it gives a little back to charity. However, for every £1000 in this account, the charity gets just £1 per year and the customer £10. At a 1.1% rate this is low, but top marks on the intention.

Write a review
29th December 2014

Great face to face customer service

I was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went...

Read more

I was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went into the Linthorpe Road branch, J Roberts was very helpful and dealt with my query quickly...still not sure why the payment was rejected though!