Newcastle Building Society Reviews

Incompetent

Applied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after so thanking my lucky stars I did not send my money into a black hole!! Off to find a company t...

Applied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after so thanking my lucky stars I did not send my money into a black hole!! Off to find a company that can actually open an account...

Say no to black holesLevel 1

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Poor customer and extremely slow service

I applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting for my mortgage offer. What a disgrace. I am sorry I applied and thoroughly disgusted with the pace. I am ashamed...

I applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting for my mortgage offer. What a disgrace. I am sorry I applied and thoroughly disgusted with the pace. I am ashamed to be associated with Newcastle.

Suresh BajajLevel 1

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Long-term saving

Easy to open, great customer service and my idea of a really great offer.

Ross WeddleLevel 1

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Frriendly, Efficient Service

Local offices with friendly staff who get to know you and your financial needs. Good old fashioned service from a modern, forward thinking financial institution which still has customers interests at the heart of it.

val winterLevel 1

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An amazing service provided!

Newcastle Building Society provides some of the best service I have ever regularly received on the high street. Their attention to communication is excellent. Service isn't limited to requests, they always go the extra mile to find out whether more...

Newcastle Building Society provides some of the best service I have ever regularly received on the high street. Their attention to communication is excellent. Service isn't limited to requests, they always go the extra mile to find out whether more help is required and assuring my products are suitable and long term financial well being considered.

Kirsty FearnLevel 1

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The Best

put 10,000 in 3% for 5 years brilliant

eeeasy101@hotmail.comLevel 1

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Mortgage application

Newcastle Building Society provided exactly what we needed in a mortgage for our new home. Communication was prompt and efficient, everything completed on schedule and we received a lovely welcome pack once we moved in! Great service!

Anne28Level 1

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Great customer service

The staff in my local branch are always so friendly!

CatherineLevel 1

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Great telephone service

I was locked out of my online account (apparently because it had become inactive...I hadn't logged in for a while). But calling them up this morning proved to be very easy. No wait time and very friendly service!

Michael FotisLevel 3

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No longer a market leader

I joined the Newcastle BS when their "Big Home Saver" regular savings account was a market leader, paying about 3% . Over the last few years the rate has gradually declined to the point where I abandoned the society to pursue better rates elsewhere....

I joined the Newcastle BS when their "Big Home Saver" regular savings account was a market leader, paying about 3% . Over the last few years the rate has gradually declined to the point where I abandoned the society to pursue better rates elsewhere. Service with Newcastle was always good in my experience, although the online banking service was a little clunky. Overall a B+ (could do better!)

Steve HigginsLevel 1

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This was a great product...

Logged in the other night to find that this account is no more. Instead of a good interest rate product, I've been moved to a sub <1% savings account. Not great. Looking for somewhere else to move my money too now!

Michael FotisLevel 3

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Good service and competitive rates

I have to confess I didn't look too hard for a mortgage. I was happy with the rate I found for the newcastle building society and the service has always been great...so quite happy.

LeeLevel 1

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Helped and well guided throughout

My review is about the personal touch the newcastle provided when I was securing a mortgage. Would have no difficulty to recommend to a friend or family member.

Sue NELevel 1

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Nice idea but rates still low

I think that this account is a clever thing for the Newcastle Building Society to do - in that it gives a little back to charity. However, for every £1000 in this account, the charity gets just £1 per year and the customer £10. At a 1.1% rate this is l...

I think that this account is a clever thing for the Newcastle Building Society to do - in that it gives a little back to charity. However, for every £1000 in this account, the charity gets just £1 per year and the customer £10. At a 1.1% rate this is low, but top marks on the intention.

Black CatsLevel 1

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Great face to face customer service

I was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went...

I was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went into the Linthorpe Road branch, J Roberts was very helpful and dealt with my query quickly...still not sure why the payment was rejected though!

Michael FotisLevel 3

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Good interest rate and friendly telephone staff

I opened an account with them because the rate they were offering was one of the best around. Forgot my password a few times, and locked my account...but staff on the phone were really helpful! Recommended

Michael FotisLevel 3

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