Write a review
6th August 2020
Great rates and service
Everything has been simple and efficient with our mortgage application. The service has been brilliant and the rate is very competitive. I don't ever want to move my mortgage.
Your Newcastle Building Society Reviews (19)
Sort by:
Most recent
Write a review
17th October 2019
Wish I Had Not Switched
I chose to switch my LISA from a stocks and shares to cash and as Newcastle had the best interest rate at the time I switched to them. I now massively regret not reading the reviews. It took 2 months to transfer the money between the accounts and this...
Read moreI chose to switch my LISA from a stocks and shares to cash and as Newcastle had the best interest rate at the time I switched to them. I now massively regret not reading the reviews. It took 2 months to transfer the money between the accounts and this meant I nearly missed the deadline for receiving my bonus. I also never received details for online banking and had to go through a painful process of letters and calls to get access. I am now in the process of drawing the money out for the purchase of my home and hope that I have a smoother experience then when I put it in. If doing again I would avoid Newcastle at the expense of the extra 0.2% interest I would earn.
Write a review
26th July 2019
Avoid at all costs
Accused my wife of money laundering when she tried to transfer an ISA to them. Other companies do online checks within seconds but these idiots are incapable of that. Customer Services can only repeat 'Computer says no'. Absolutely useless company.i
Read more Accused my wife of money laundering when she tried to transfer an ISA to them.
Other companies do online checks within seconds but these idiots are incapable of that. Customer Services can only repeat 'Computer says no'. Absolutely useless company.i
Write a review
4th July 2019
Incompetent
Applied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after so thanking my lucky stars I did not send my money into a black hole!! Off to find a company t...
Read moreApplied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after so thanking my lucky stars I did not send my money into a black hole!! Off to find a company that can actually open an account...
Write a review
28th May 2019
Poor customer and extremely slow service
I applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting for my mortgage offer. What a disgrace. I am sorry I applied and thoroughly disgusted with the pace. I am ashamed...
Read moreI applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting for my mortgage offer. What a disgrace. I am sorry I applied and thoroughly disgusted with the pace. I am ashamed to be associated with Newcastle.
Write a review
13th January 2019
Long-term saving
Easy to open, great customer service and my idea of a really great offer.
Write a review
10th January 2019
Frriendly, Efficient Service
Local offices with friendly staff who get to know you and your financial needs. Good old fashioned service from a modern, forward thinking financial institution which still has customers interests at the heart of it.
Write a review
20th December 2018
An amazing service provided!
Newcastle Building Society provides some of the best service I have ever regularly received on the high street. Their attention to communication is excellent. Service isn't limited to requests, they always go the extra mile to find out whether more...
Read moreNewcastle Building Society provides some of the best service I have ever regularly received on the high street. Their attention to communication is excellent. Service isn't limited to requests, they always go the extra mile to find out whether more help is required and assuring my products are suitable and long term financial well being considered.
Write a review
6th February 2018
Mortgage application
Newcastle Building Society provided exactly what we needed in a mortgage for our new home. Communication was prompt and efficient, everything completed on schedule and we received a lovely welcome pack once we moved in! Great service!
Write a review
31st January 2017
Great customer service
The staff in my local branch are always so friendly!
Write a review
3rd January 2017
Great telephone service
I was locked out of my online account (apparently because it had become inactive...I hadn't logged in for a while). But calling them up this morning proved to be very easy. No wait time and very friendly service!
Write a review
22nd June 2016
No longer a market leader
I joined the Newcastle BS when their "Big Home Saver" regular savings account was a market leader, paying about 3% . Over the last few years the rate has gradually declined to the point where I abandoned the society to pursue better rates elsewhere....
Read moreI joined the Newcastle BS when their "Big Home Saver" regular savings account was a market leader, paying about 3% . Over the last few years the rate has gradually declined to the point where I abandoned the society to pursue better rates elsewhere. Service with Newcastle was always good in my experience, although the online banking service was a little clunky. Overall a B+ (could do better!)
Write a review
21st March 2016
This was a great product...
Logged in the other night to find that this account is no more. Instead of a good interest rate product, I've been moved to a sub <1% savings account. Not great. Looking for somewhere else to move my money too now!
Write a review
18th November 2015
Good service and competitive rates
I have to confess I didn't look too hard for a mortgage. I was happy with the rate I found for the newcastle building society and the service has always been great...so quite happy.
Write a review
23rd September 2015
Helped and well guided throughout
My review is about the personal touch the newcastle provided when I was securing a mortgage. Would have no difficulty to recommend to a friend or family member.
Write a review
29th July 2015
Nice idea but rates still low
I think that this account is a clever thing for the Newcastle Building Society to do - in that it gives a little back to charity. However, for every £1000 in this account, the charity gets just £1 per year and the customer £10. At a 1.1% rate this is l...
Read moreI think that this account is a clever thing for the Newcastle Building Society to do - in that it gives a little back to charity. However, for every £1000 in this account, the charity gets just £1 per year and the customer £10. At a 1.1% rate this is low, but top marks on the intention.
Write a review
29th December 2014
Great face to face customer service
I was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went...
Read moreI was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went into the Linthorpe Road branch, J Roberts was very helpful and dealt with my query quickly...still not sure why the payment was rejected though!
Write a review
2nd October 2014
Good interest rate and friendly telephone staff
I opened an account with them because the rate they were offering was one of the best around. Forgot my password a few times, and locked my account...but staff on the phone were really helpful! Recommended