Newcastle Building Society Reviews

  Ratings based on 20 reviews       Last review 5 months ago    

Newcastle Building Society is the biggest building society in the North East with more branches than any other society in the region. Smart Money People is the place for Newcastle Building Society reviews. Read and write reviews to help increase trust...

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Newcastle Building Society is the biggest building society in the North East with more branches than any other society in the region. Smart Money People is the place for Newcastle Building Society reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Great

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Newcastle Building Society Review Insight

What are people saying in their reviews?

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65% of feedback is People related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Branch

Newcastle Building Society Products 20

Fixed Rate Mortgage

Wasting people's time

After offering us £20,000 more than we wanted on a mortgage principal certificate we decided to go with them both of us have good jobs and an excellent credit rating without a reason decided to decline the mortgage why offer a mortgage in principle if ... Read more

After offering us £20,000 more than we wanted on a mortgage principal certificate we decided to go with them both of us have good jobs and an excellent credit rating without a reason decided to decline the mortgage why offer a mortgage in principle if you take it away there slogan is to look after the people of the North East what a load of rubbish

Reviewed on 2nd June 2021
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Keith Passmoor
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Fixed Rate Mortgage

Great rates and service

Everything has been simple and efficient with our mortgage application. The service has been brilliant and the rate is very competitive. I don't ever want to move my mortgage.

Reviewed on 6th August 2020
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K Douglas
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Lifetime ISA

Wish I Had Not Switched

I chose to switch my LISA from a stocks and shares to cash and as Newcastle had the best interest rate at the time I switched to them. I now massively regret not reading the reviews. It took 2 months to transfer the money between the accounts and this... Read more

I chose to switch my LISA from a stocks and shares to cash and as Newcastle had the best interest rate at the time I switched to them. I now massively regret not reading the reviews. It took 2 months to transfer the money between the accounts and this meant I nearly missed the deadline for receiving my bonus. I also never received details for online banking and had to go through a painful process of letters and calls to get access. I am now in the process of drawing the money out for the purchase of my home and hope that I have a smoother experience then when I put it in. If doing again I would avoid Newcastle at the expense of the extra 0.2% interest I would earn.

Reviewed on 17th October 2019
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JM
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Newcastle Fixed Rate Options ISA

Avoid at all costs

Accused my wife of money laundering when she tried to transfer an ISA to them. Other companies do online checks within seconds but these idiots are incapable of that. Customer Services can only repeat 'Computer says no'. Absolutely useless company.i

Reviewed on 26th July 2019
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David Gibson
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Lifetime ISA

Incompetent

Applied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after so thanking my lucky stars I did not send my money into a black hole!! Off to find a company t... Read more

Applied online and told to either fund account before it was open or wait till postal confirmation saying it’s open. No confirmation received months after so thanking my lucky stars I did not send my money into a black hole!! Off to find a company that can actually open an account...

Reviewed on 4th July 2019
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Say no to black holes
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Lifetime ISA

Poor customer and extremely slow service

I applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting for my mortgage offer. What a disgrace. I am sorry I applied and thoroughly disgusted with the pace. I am ashamed... Read more

I applied for mortgage with Newcastle. The mortgage was agreed in principle and valuation was done on 2 April 2019 and I am still waiting for my mortgage offer. What a disgrace. I am sorry I applied and thoroughly disgusted with the pace. I am ashamed to be associated with Newcastle.

Reviewed on 28th May 2019
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Suresh Bajaj
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Lifetime ISA

Long-term saving

Easy to open, great customer service and my idea of a really great offer.

Reviewed on 13th January 2019
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Ross Weddle
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Sir Bobby Robson Foundation Saver

Frriendly, Efficient Service

Local offices with friendly staff who get to know you and your financial needs. Good old fashioned service from a modern, forward thinking financial institution which still has customers interests at the heart of it.

Reviewed on 10th January 2019
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val winter
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Sir Bobby Robson Foundation ISA

An amazing service provided!

Newcastle Building Society provides some of the best service I have ever regularly received on the high street. Their attention to communication is excellent. Service isn't limited to requests, they always go the extra mile to find out whether more... Read more

Newcastle Building Society provides some of the best service I have ever regularly received on the high street. Their attention to communication is excellent. Service isn't limited to requests, they always go the extra mile to find out whether more help is required and assuring my products are suitable and long term financial well being considered.

Reviewed on 20th December 2018
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Kirsty Fearn
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Sir Bobby Robson Foundation ISA

The Best

put 10,000 in 3% for 5 years brilliant

Reviewed on 23rd November 2018
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eeeasy101@hotmail.com
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Fixed Rate Mortgage

Mortgage application

Newcastle Building Society provided exactly what we needed in a mortgage for our new home. Communication was prompt and efficient, everything completed on schedule and we received a lovely welcome pack once we moved in! Great service!

Reviewed on 6th February 2018
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Anne28
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Newcastle Fixed Rate Options Bond

Great customer service

The staff in my local branch are always so friendly!

Reviewed on 31st January 2017
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Catherine
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The Newcastle Big Home Saver

Great telephone service

I was locked out of my online account (apparently because it had become inactive...I hadn't logged in for a while). But calling them up this morning proved to be very easy. No wait time and very friendly service!

Reviewed on 3rd January 2017
Michael Fotis's avatar
Michael Fotis
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Newcastle Fixed Rate Options ISA

No longer a market leader

I joined the Newcastle BS when their "Big Home Saver" regular savings account was a market leader, paying about 3% . Over the last few years the rate has gradually declined to the point where I abandoned the society to pursue better rates elsewhere.... Read more

I joined the Newcastle BS when their "Big Home Saver" regular savings account was a market leader, paying about 3% . Over the last few years the rate has gradually declined to the point where I abandoned the society to pursue better rates elsewhere. Service with Newcastle was always good in my experience, although the online banking service was a little clunky. Overall a B+ (could do better!)

Reviewed on 22nd June 2016
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Steve Higgins
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The Newcastle Big Home Saver

This was a great product...

Logged in the other night to find that this account is no more. Instead of a good interest rate product, I've been moved to a sub <1% savings account. Not great. Looking for somewhere else to move my money too now!

Reviewed on 21st March 2016
Michael Fotis's avatar
Michael Fotis
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Fixed Rate Mortgage

Good service and competitive rates

I have to confess I didn't look too hard for a mortgage. I was happy with the rate I found for the newcastle building society and the service has always been great...so quite happy.

Reviewed on 18th November 2015
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Lee
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Tracker Rate Mortgage

Helped and well guided throughout

My review is about the personal touch the newcastle provided when I was securing a mortgage. Would have no difficulty to recommend to a friend or family member.

Reviewed on 23rd September 2015
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Sue NE
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Newcastle Fixed Rate Options ISA

Nice idea but rates still low

I think that this account is a clever thing for the Newcastle Building Society to do - in that it gives a little back to charity. However, for every £1000 in this account, the charity gets just £1 per year and the customer £10. At a 1.1% rate this is l... Read more

I think that this account is a clever thing for the Newcastle Building Society to do - in that it gives a little back to charity. However, for every £1000 in this account, the charity gets just £1 per year and the customer £10. At a 1.1% rate this is low, but top marks on the intention.

Reviewed on 29th July 2015
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Black Cats
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The Newcastle Big Home Saver

Great face to face customer service

I was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went... Read more

I was informed that Newcastle Building Society would no longer be accepting standing orders, so I tried to set-up a different instruction. Unfortunately something went wrong and a subsequent payment I made to them was rejected. However, when I went into the Linthorpe Road branch, J Roberts was very helpful and dealt with my query quickly...still not sure why the payment was rejected though!

Reviewed on 29th December 2014
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Michael Fotis
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The Newcastle Big Home Saver

Good interest rate and friendly telephone staff

I opened an account with them because the rate they were offering was one of the best around. Forgot my password a few times, and locked my account...but staff on the phone were really helpful! Recommended

Reviewed on 2nd October 2014
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Michael Fotis
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