NewDay Reviews

  Ratings based on 22 reviews       Last review 6 months ago    

NewDay is a fast-growing business and one of the largest issuers of credit cards in the UK. Smart Money People is the place for NewDay reviews. Read and write reviews to help increase trust and transparency in Financial Services.

Overall Rating

Good

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5

NewDay Review Insight

What are people saying in their reviews?

Price & Interest Rates

71% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Online

NewDay Products 22

Aqua Credit Card

Good service but bad interest rates

I had this credit card for spending abroad, offering no foreign currency fees. It is perfect for this! If you leave a balance at the end of the month, the interest rates are hefty though!

Reviewed on 12th July 2020
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Marbles Credit Card

Avoid at all cost

Avoid this company at all costs (Laura Ashley, Amazon, Marbles, Aqua etc credit cards are all the same company), currently in progress of reporting to Financial Ombudsman and seeking legal advice. Made a balance transfer for full amount two months... Read more

Avoid this company at all costs (Laura Ashley, Amazon, Marbles, Aqua etc credit cards are all the same company), currently in progress of reporting to Financial Ombudsman and seeking legal advice. Made a balance transfer for full amount two months ago, still not "received" by New Day, emailed and called on a regular basis but still no further ahead. Each time I call told something different, inaccurate information on my account led me to requesting a freedom of information act to have all information they hold on me. People on the phone promise no late charges/ interest while the missing payment is investigates, then shock.. late charges/ interest on my account. Told nothing they can do. Provided all information they have requested, to then be told wrong information, back and forth with the other company who say the information is correct and the payment IS WITH NEW DAY and has been since March. Spoke to them AGAIN today told more inaccurate information, still no payment made and they continue to insist they can't find a payment, even though the other company can clearly see it is there.
There are no words........

Reviewed on 18th May 2019
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CV
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Aqua Credit Card

Amazing

Love my credit card. I use it every month.

Reviewed on 9th November 2018
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Marmipola
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Opus Credit Card

Higher Apr but no higher than capital one and clear and friendly service from newday

I have an aqua card and an aqua loan and an opus card with a Small credit limit. I've never had problems with newday and they are always helpful abd upfront about charges and for those who can't get credit from high street banks I highly recommend... Read more

I have an aqua card and an aqua loan and an opus card with a Small credit limit. I've never had problems with newday and they are always helpful abd upfront about charges and for those who can't get credit from high street banks I highly recommend them my aqua card has a high limit that I reduced and my opus card has a small 300limit which is perfect for those not wanting to run up big debt aqua loans are very friendly and efficient as well if you manage credit responsibility new day is a good company to use with fair interest rates that also will help you get on the ladder for high street main bank credit. They are many payday loan companies with extortionate interest new day I would recommend to anyone. Clear upfront friendly and knowledgeable staff

Reviewed on 20th October 2018
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Rik
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Aqua Credit Card

Customer service below average

Sometimes you might speak to someone who is friendly and helpful. Sometimes you might speak to someone who is friendly but hasn't a clue what they're doing. Most of the time, though, you'll speak to someone who sounds bored and couldn't give a stuff.

Reviewed on 1st June 2018
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Pete
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Aqua Credit Card

Lie and Cheat to Steal your Money

As seen in the title this company will lie and cheat to take your money. Even provided a recording of a call showing them giving false information they wont ever admit fault. There are far far better companies out there choose any of those.

Reviewed on 16th May 2018
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Aqua Credit Card

Pathetic customer service

I got my card from Debanham... Read more

I got my card from Debanham store.
Next day on the first transaction they blocked my card without sending me any communication.
When I called then they said that they are unblocking it.Call waiting time was around an hour.
Still they did not unblock ,i called again after 2 days ,this time waiting time was even longer.One hour plus..
Again they are saying that they are unblocking but i do not know ..
Overall extremely bad experience.

Reviewed on 23rd November 2017
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Vikas Atrey
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Aqua Credit Card

Easy to use card but account management less than perfect

Although the card itself works great and the processes behind the scenes such as regular credit limit increases are smooth the online account management seems very slow to make changes.

Reviewed on 30th June 2017
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Terry
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Marbles Credit Card

Good credit building tool

Not the cheapest product on market but is good value for regular use and full payment each month. Using this helps those on lower credit scores build a better credit rating that definitely works. Don't use it as main source of credit as interest is... Read more

Not the cheapest product on market but is good value for regular use and full payment each month. Using this helps those on lower credit scores build a better credit rating that definitely works. Don't use it as main source of credit as interest is relatively high.

Reviewed on 29th June 2017
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Neil Martin
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Aqua Credit Card

Great credit card for travel and everyday use

I really like that I can use my Aqua credit card abroad knowing that I won't incur any extra fees. The online app is great - I use it to keep track of my spending and I receive a text and email when my statement is ready.

Reviewed on 1st June 2017
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Odette Carter
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Aqua Credit Card

Excellent for improving your credit score

I've had an excellent service from New day. All charges are clear and the app is really handy to keep a track of your spending and payment history

Reviewed on 30th May 2017
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Jennifer Condra
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Aqua Credit Card

Great card

Took a coupe of weeks to arrive after acceptance but other than that I have never had a problem. I do wish my card was contactless though

Reviewed on 7th May 2017
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Kelly Miller
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Aqua Credit Card

Pleased with there service

They have been helpful and increased my limit after 4months would recommend

Reviewed on 1st May 2017
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Nicholas Starr
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Aqua Credit Card

Easy fast and fair

I have an aqua credit card and they are brilliant they offered me the largest credit limit and I get a text every month if any charges or interest will make me exceed my limit and it is done before they take it so I find them fair the whole... Read more

I have an aqua credit card and they are brilliant they offered me the largest credit limit and I get a text every month if any charges or interest will make me exceed my limit and it is done before they take it so I find them fair the whole application process is fast and payments appear on the account quicker than the others I have overall highly recommended

Reviewed on 29th April 2017
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Marbles Credit Card

Real decline since NewDay took over

I have had a Marbles card for many years, but since NewDay took over the service has declined. Awful telephone menu not giving an option to talk to someone if your enquiry does not fit one of the limited options. Moved house recently and the online... Read more

I have had a Marbles card for many years, but since NewDay took over the service has declined. Awful telephone menu not giving an option to talk to someone if your enquiry does not fit one of the limited options. Moved house recently and the online account facility allows you change address. Looks absolutely fine on-screen but Marbles system seems to have mangled old and new address so staements and correspondance comes out wrong. Three declined payments this week - do not know why as account less than 25% of limit, suspect the mangled account address not agreeing with details input on store website. Spent 29 minutes on phone being passed from one assistant to another (four in total), having to go through the security details each time, why can't they pass on the validation?
Will most likely now be changing to another card supplier.

Dec17 Update:
Newday admitted the fault, but I still decided to change the card in May - very quick and easy to do. Multiple errors and not easy to contact meant that I decided it was time to move on.

Reviewed on 22nd April 2017
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Ian Grundy
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Marbles Credit Card

Bad service

I really do not recommend this company to take something, terrible company

Reviewed on 10th April 2017
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Sergejs
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Aqua Credit Card

fraudsters.liars.conartists

Claim you havent paid when they know full well that you have. Keep hold your cheque so that they can charge you interest because acording to them you have missed the payment due date.total fraudsters.dont open a card with them.

Reviewed on 12th February 2017
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Aqua Credit Card

Fraud £128 on my newday account. I have been called a liar!!!

After checking my statement, I noticed 2 transactions. 1 of £28 and the other £100 made in Peacocks in Falmouth. I had not been to Falmouth and alarm bells started ringing. Also the fact that they were rounded up figures ( not the case if you are b... Read more

After checking my statement, I noticed 2 transactions. 1 of £28 and the other £100 made in Peacocks in Falmouth. I had not been to Falmouth and alarm bells started ringing. Also the fact that they were rounded up figures ( not the case if you are buying in a store). After over an hour on the phone, I was told to ring back the following day. I did this and again another hour . In the meantime I had emailed them (after being told there was no email address) to be told. Newday cards (Outfit) cannot be used in Peacocks!!! Funny that as I regularly use Peacocks to buy my grandchildrens clothes. After spending the last 4 days now, numerous emails and phone calls, I have just been told by newday that I am a "Liar" as it was a chip and pin transaction. I DON'T CARE, THESE ARE NOT MY TRANSACTIONS. Right time to take legal action I think!!! Hate bad unprofessional customer service!!

Reviewed on 6th January 2017
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Barrett
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Aqua Credit Card

No perks

The Aqua credit card, well it's ok but has no perks really

Reviewed on 30th November 2016
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Hayley Marie
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Aqua Credit Card

Do not touch them keep well away! New Day is a nightmare

Do not under any circumstances touch this company no matter how much you want a credit card. They charge you no matter what, apr is massive, access to online account, well once you are late online is none existent, you offer to pay by DD but refused... Read more

Do not under any circumstances touch this company no matter how much you want a credit card. They charge you no matter what, apr is massive, access to online account, well once you are late online is none existent, you offer to pay by DD but refused if you account is behind??? They get your address wrong and you pay for it, no statements, but its your fault even though you gave them the right address. Awful company, unfair! Wish I had never done it.

Reviewed on 6th November 2016
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iliff
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