NewDay Reviews

Aqua Credit Card

New Day lost £1300 payment

Avoid Amazon credit card, I paid over £1300 and received an email stating the payment was unsuccessful and no money was taken however it was taken and received by New Day. I raised the issue with them on 19th Nov and 5 days later I'm still waiting. ... Read more

Avoid Amazon credit card, I paid over £1300 and received an email stating the payment was unsuccessful and no money was taken however it was taken and received by New Day. I raised the issue with them on 19th Nov and 5 days later I'm still waiting. I phoned and asked to speak to a manager on 22nd and I was told no manager was available, I asked could a manager phone me back, I was told they would, two days later I've still not received a call back. This morning, 24th November I phoned again and asked to speak to a manager. I was told they would get one however I am still on hold 30 minutes later. Customer service is appalling, they don't care that they have lost £1300 of my money.

Reviewed on 24th November 2021

Anotherone

Aqua Credit Card

Aqua God

This is my second credit card and it's absolutely good. The process issuing my credit card were so fast and the Online Account Manager is quite impressing. Thanks a lot Aqua and God Bless!

Reviewed on 31st August 2021

Aurelio Reyes

Aqua Credit Card

Awful customer service

Just try closing a NewDay account and see what happens. They will say they have informed the credit reference agencies, then dont. They will say the account is closed, then continue to register it as active. Some form of bizarre punishment perhaps,... Read more

Just try closing a NewDay account and see what happens. They will say they have informed the credit reference agencies, then dont. They will say the account is closed, then continue to register it as active. Some form of bizarre punishment perhaps, but unprofessional certainly

Reviewed on 8th July 2021

MozzaP

Aqua Credit Card

Available credit

Very easy to acquire. Very high APR but if you know anything about credit it's easy not to pay it! Brilliant for getting on the credit ladder.

Reviewed on 14th June 2021

Benlmcc

Aqua Credit Card

NewDay Fraud Scam ?

My wife had fraudulent charges on her Laura Ashley credit card. NewDay claim she is liable because someone had used her name and credit card details. The card payments were to a PayPal account she doesn't own with an eBay customer ID she doesn't have.... Read more

My wife had fraudulent charges on her Laura Ashley credit card. NewDay claim she is liable because someone had used her name and credit card details. The card payments were to a PayPal account she doesn't own with an eBay customer ID she doesn't have. It's a clear case of fraud, one that even the banks would have accepted, but NewDay have refused to take any responsibility or to return any credit she had on her card. They now claim she is in debt and could try to force her to pay up or face damage to her credit score, interest charges and debt recovery action.

We may be forced to take legal action to gain a refund. Is this the sort of company anyone wants to be dealing with ? This could happen to you. We won't go near them again.

Reviewed on 4th June 2021

ant dav

Aqua Credit Card

Good service but bad interest rates

I had this credit card for spending abroad, offering no foreign currency fees. It is perfect for this! If you leave a balance at the end of the month, the interest rates are hefty though!

Reviewed on 12th July 2020

DF997

Marbles Credit Card

Avoid at all cost

Avoid this company at all costs (Laura Ashley, Amazon, Marbles, Aqua etc credit cards are all the same company), currently in progress of reporting to Financial Ombudsman and seeking legal advice. Made a balance transfer for full amount two months... Read more

Avoid this company at all costs (Laura Ashley, Amazon, Marbles, Aqua etc credit cards are all the same company), currently in progress of reporting to Financial Ombudsman and seeking legal advice. Made a balance transfer for full amount two months ago, still not "received" by New Day, emailed and called on a regular basis but still no further ahead. Each time I call told something different, inaccurate information on my account led me to requesting a freedom of information act to have all information they hold on me. People on the phone promise no late charges/ interest while the missing payment is investigates, then shock.. late charges/ interest on my account. Told nothing they can do. Provided all information they have requested, to then be told wrong information, back and forth with the other company who say the information is correct and the payment IS WITH NEW DAY and has been since March. Spoke to them AGAIN today told more inaccurate information, still no payment made and they continue to insist they can't find a payment, even though the other company can clearly see it is there.
There are no words........

Reviewed on 18th May 2019

CV

Aqua Credit Card

Amazing

Love my credit card. I use it every month.

Reviewed on 9th November 2018

Marmipola

Opus Credit Card

Higher Apr but no higher than capital one and clear and friendly service from newday

I have an aqua card and an aqua loan and an opus card with a Small credit limit. I've never had problems with newday and they are always helpful abd upfront about charges and for those who can't get credit from high street banks I highly recommend... Read more

I have an aqua card and an aqua loan and an opus card with a Small credit limit. I've never had problems with newday and they are always helpful abd upfront about charges and for those who can't get credit from high street banks I highly recommend them my aqua card has a high limit that I reduced and my opus card has a small 300limit which is perfect for those not wanting to run up big debt aqua loans are very friendly and efficient as well if you manage credit responsibility new day is a good company to use with fair interest rates that also will help you get on the ladder for high street main bank credit. They are many payday loan companies with extortionate interest new day I would recommend to anyone. Clear upfront friendly and knowledgeable staff

Reviewed on 20th October 2018

Rik

Aqua Credit Card

Customer service below average

Sometimes you might speak to someone who is friendly and helpful. Sometimes you might speak to someone who is friendly but hasn't a clue what they're doing. Most of the time, though, you'll speak to someone who sounds bored and couldn't give a stuff.

Reviewed on 1st June 2018

Pete

Aqua Credit Card

Lie and Cheat to Steal your Money

As seen in the title this company will lie and cheat to take your money. Even provided a recording of a call showing them giving false information they wont ever admit fault. There are far far better companies out there choose any of those.

Reviewed on 16th May 2018

Steriley64

Aqua Credit Card

Pathetic customer service

I got my card from Debanham... Read more

I got my card from Debanham store.
Next day on the first transaction they blocked my card without sending me any communication.
When I called then they said that they are unblocking it.Call waiting time was around an hour.
Still they did not unblock ,i called again after 2 days ,this time waiting time was even longer.One hour plus..
Again they are saying that they are unblocking but i do not know ..
Overall extremely bad experience.

Reviewed on 23rd November 2017

Vikas Atrey

Aqua Credit Card

Easy to use card but account management less than perfect

Although the card itself works great and the processes behind the scenes such as regular credit limit increases are smooth the online account management seems very slow to make changes.

Reviewed on 30th June 2017

Terry

Marbles Credit Card

Good credit building tool

Not the cheapest product on market but is good value for regular use and full payment each month. Using this helps those on lower credit scores build a better credit rating that definitely works. Don't use it as main source of credit as interest is... Read more

Not the cheapest product on market but is good value for regular use and full payment each month. Using this helps those on lower credit scores build a better credit rating that definitely works. Don't use it as main source of credit as interest is relatively high.

Reviewed on 29th June 2017

Neil Martin

Aqua Credit Card

Great credit card for travel and everyday use

I really like that I can use my Aqua credit card abroad knowing that I won't incur any extra fees. The online app is great - I use it to keep track of my spending and I receive a text and email when my statement is ready.

Reviewed on 1st June 2017

Odette Carter

Aqua Credit Card

Excellent for improving your credit score

I've had an excellent service from New day. All charges are clear and the app is really handy to keep a track of your spending and payment history

Reviewed on 30th May 2017

Jennifer Condra

Aqua Credit Card

Great card

Took a coupe of weeks to arrive after acceptance but other than that I have never had a problem. I do wish my card was contactless though

Reviewed on 7th May 2017

Kelly Miller

Aqua Credit Card

Pleased with there service

They have been helpful and increased my limit after 4months would recommend

Reviewed on 1st May 2017

Nicholas Starr

Aqua Credit Card

Easy fast and fair

I have an aqua credit card and they are brilliant they offered me the largest credit limit and I get a text every month if any charges or interest will make me exceed my limit and it is done before they take it so I find them fair the whole... Read more

I have an aqua credit card and they are brilliant they offered me the largest credit limit and I get a text every month if any charges or interest will make me exceed my limit and it is done before they take it so I find them fair the whole application process is fast and payments appear on the account quicker than the others I have overall highly recommended

Reviewed on 29th April 2017

Jonathon

Marbles Credit Card

Real decline since NewDay took over

I have had a Marbles card for many years, but since NewDay took over the service has declined. Awful telephone menu not giving an option to talk to someone if your enquiry does not fit one of the limited options. Moved house recently and the online... Read more

I have had a Marbles card for many years, but since NewDay took over the service has declined. Awful telephone menu not giving an option to talk to someone if your enquiry does not fit one of the limited options. Moved house recently and the online account facility allows you change address. Looks absolutely fine on-screen but Marbles system seems to have mangled old and new address so staements and correspondance comes out wrong. Three declined payments this week - do not know why as account less than 25% of limit, suspect the mangled account address not agreeing with details input on store website. Spent 29 minutes on phone being passed from one assistant to another (four in total), having to go through the security details each time, why can't they pass on the validation?
Will most likely now be changing to another card supplier.

Dec17 Update:
Newday admitted the fault, but I still decided to change the card in May - very quick and easy to do. Multiple errors and not easy to contact meant that I decided it was time to move on.

Reviewed on 22nd April 2017

Ian Grundy