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NewDay reviews

NewDay Logo
Rated Excellent • 4.69/5

NewDay reviews

Verified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Award winning organisation
    Award winning organisation
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Excellent based on 6,251 product reviews

Average score of 4.69/5
5 star
91%
4 star
7%
3 star
1%
2 star
0%
1 star
1%
Reviews for NewDay have trended negatively over the past 90 days

NewDay's Aqua credit cards are loved for their easy-to-use app, helpful customer service, and solid credit-building support. Many appreciate the regular credit limit increases and clear communication. However, the high interest rates and occasional issues with fees and refunds have left some feeling frustrated.

Positive themes

  • Aqua credit cards have a user-friendly app that makes managing payments simple. (14 mentions)
  • Customer service for Aqua credit cards is friendly, helpful and quick to respond. (14 mentions)
  • Aqua credit cards help build or rebuild credit with regular limit increases. (12 mentions)

Negative themes

  • High interest rates on Aqua credit cards are a common frustration. (5 mentions)
Summarised by AI
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About NewDay

NewDay provide around four million customers with responsible access to credit.

NewDay provide credit through a range of brands including aqua, marbles and fluid.

NewDay also partner with brands such as Argos, ao and John Lewis & Partners to offer credit products to consumers.

NewDay at a glance

Contact details

Phone
0333 220 2532
Main address
NewDay House, Bruntcliffe Way, Morley, Leeds, LS27 0JG

Reviews for NewDay

Showing 11 of 6251 company reviews • Last reviewed within 7 days

happy with customer services.

Aqua credit cards • 3rd September 2026

happy with customer services. the calls are usually handled well too

{"display":"solomon f","full_name":"solomon f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Helped me saving interest and transfer money when I...

marbles credit card • 1st July 2026

Helped me saving interest and transfer money when I needed. It is my favorite card providers

{"display":"sara samayra","full_name":"sara samayra","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1688946.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    I have nothing but praise for the service, and great...

    I have nothing but praise for the service, and great way they make customers feel

    {"display":"Simon P","full_name":"Simon P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    Day time robbery.

    Day time robbery. Stay away from these thefts. I make a payment of £200, they add £167 interest. I wanted to close my balance in... Day time robbery. Stay away from these thefts. I make a payment of £200, they add £167 interest. I wanted to close my balance in full and got a verbal confirmation over the phone that there won’t be any interest if I close the balance in one go. I closed the balance and they added a £109 interest. SCAMMERS Read more Read less

    {"display":"Umut Alpkan","full_name":"Umut Alpkan","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1661362.png"}}'s avatar
  • 1.00/5

    Incompetent changed address and informed them.

    Incompetent changed address and informed them. Response was to cancel my account.

    {"display":"Red","full_name":"Red","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    marbles credit card
    Red 13th June 2026
  • 5.00/5

    Been with NewDay(Aqua for many years.

    Been with NewDay(Aqua for many years. My exhusband left me with a lot of debt and Aqua were great. Now have a gold card and... Been with NewDay(Aqua for many years. My exhusband left me with a lot of debt and Aqua were great. Now have a gold card and always pay my as soon as I get in full Read more Read less

    {"display":"Kimberley","full_name":"Kimberley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Been there for me, helped me through difficult times

    Been there for me, helped me through difficult times

    {"display":"James McGregor ","full_name":"James McGregor ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Great connection

    I got it at the time I needed financial help the most .

    {"display":"MOREBLESSING G","full_name":"MOREBLESSING G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always on had to help when needed.

    Always on had to help when needed. Clear communication, and easy to use app

    {"display":"Kemi","full_name":"Kemi","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Aqua credit cards
    Kemi 20th April 2026
  • 1.00/5

    Extremely expensive

    Extremely expensive, they allow you to raise your credit limit far too quickly which is not hood for people with money problems, very poor customer service

    {"display":"Elinorsian","full_name":"Elinorsian","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    It's very easy to use.

    It's very easy to use. Clear communication.

    {"display":"Theano ","full_name":"Theano ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Bip Credit Card
    Theano 17th April 2026

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