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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

Disgraceful and dishonest customer service.

Disgraceful and dishonest customer service. I called to cancel my renewal a week before it was due (this can't be done on the customer portal) and told the advisor the policy wasn't suitable. I was provided with another quote that i said i would think about.... i did not call back. I was later advised by email that my renewal of the unsuitable was going ahead. I called again and asked why? and was told I did not use the exact phrase ' cancel my automatic renewal' so they would charge me £62 to cancel it! I said i had allready cancelled it so they reduced the cancellation fee to £32 and threatened debt recovery if i didn't pay! I asked to speak with a manager and the advisor flippantly replied 'well they will say the same thing' I again insisted that i speak with a manager and was told they may be busy and it could be a 72 hour wait for a call back. I again insisted so the advisor went off the line and returned a few minutes later and said they will (finally) cancel the policy and the associated charges. Sad thing for them is if the matter had been handled with more honesty and integrity instead of trying to chance fleecing me I would have taken them up on their lower quote. The advisor literally lost them my business Reviewed on: 29th January 2024

Worst insurance company ever.

Worst company ever. No way to contact them, they lie on chat and pass you back and forth. Mother is elderly and they refuse to speak to her on the phone Reviewed on: 28th January 2024

Helpful staff CA4 was particularly helpful answered...

Helpful staff CA4 was particularly helpful answered any questions I had Reviewed on: 25th January 2024

CA4 was really helpful and beat quotes from comparis...

CA4 was really helpful and beat quotes from comparison websites. Reviewed on: 25th January 2024

Spoke to Callum CA4 in online chat, he was helpful.

Spoke to Callum CA4 in online chat, he was helpful. Renewal price has beaten comparison websites for 3 years now. Reviewed on: 25th January 2024

Spoke to callum CA4 on live chat he was very helpful...

Spoke to callum CA4 on live chat he was very helpful and informative Reviewed on: 25th January 2024

Dishonest company.

After the first year of insurance with them they hiked up the price and then ought to renewed my policy and took the money from my account even though I had tried repeatedly to contact and cancel the insurance this company is impossible to contact and impossible to leave.I I have to recover the money I sent to them via my bank recovery service. Do not ensure with this company. Reviewed on: 24th January 2024

Leah is very helpful, understanding and informative.

Leah is very helpful, understanding and informative. Reviewed on: 23rd January 2024

TG1 well recomennded

TG1 she was excellent made everything clear great help highly recomended Reviewed on: 17th January 2024

CA4 was professional and managed to get me a cheaper...

CA4 was professional and managed to get me a cheaper quote than I had accepted from another company. I'll be staying where I am for the next year Reviewed on: 17th January 2024

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