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One Call Insurance: Car insurance broker reviews

View other One Call Insurance products
4.86
Based on 23,131 reviews, last reviewed 21st Feb 2026
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
8%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026
Ant's avatar
Ant

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025
Andrew E's avatar
Andrew E
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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car insurance broker now

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One Call Insurance Car insurance broker reviews (23131)

CA4 - VERY HELPFUL & CLEAR - Excellent service provi...

5
CA4 - VERY HELPFUL & CLEAR - Excellent service provided again, was able to match other online quotes. It will be my 3rd year sticking with One Call for my car insurance. Reviewed on: 17th January 2024
Richard's avatar
Richard

Avoid at all costs.

1
Avoid at all costs. I work in insurance and can honestly say this is the worst company I have ever come across. They couldn't add my daughter so I had to cancel the policy. No refund even though we paid all up front and only 5 months in. No way to contact them. Live chat conveniently cuts off if you want to cancel. Customer service staff who are completely incapable of answering any questions, listening, or providing any information that they are legally obligated to provide. Just send you back to live chat.. disgusting. NEVER USING AGAIN Reviewed on: 16th January 2024
Dianne Wheeler's avatar
Dianne Wheeler

READ THE 1 STAR REVIEWS

1
PRAY YOU NEVER HAVE TO CLAIM. I've never known a more devious insurer. Today i received "Notice of Legal Proceedings" From One Call Claims, they handle claims for One Call Insurance. We were stationary waiting to join a roundabout when the car behind shunted us, but no worries One Call told me on 4/5/23 that the drivers insurer accepted full liability, as expected. But today 10/1/24 One Call have changed the narrative and tell me "liability has not reached an amicable agreement" My educated guess, knowing how One Call are, is that they've heavily loaded the bill to the 3rd party insurers and so it is likely to go to District Court. IGNORE THE 5 STAR REVIEWS they are from people who were not claiming, just needing help with minor issues. READ THE 1 STAR REVIEWS and walk away Reviewed on: 11th January 2024
David's avatar
David

Ir2 Ilana was very efficient, helpful and patient -.

5
Ir2 Ilana was very efficient, helpful and patient - they were quick to respond to my queries and provided good customer service Reviewed on: 10th January 2024
Michelle C's avatar
Michelle C

Ir2 Ilana was very efficient .

5
Ir2 Ilana was very efficient . To the point and super quick at getting back to me Reviewed on: 10th January 2024
Patricia M's avatar
Patricia M

Helpful customer service but portal needs some work

5
Due for renewal and wanted to discuss as it had gone up considerably. Got ir2 customer service person after about a 10 minute wait who was very helpful and managed to get my quote down by going throught the options with me. Only really negative is that for some reason they had taken the details including renewal price off the portal over 5 days before renewal so couldn't see all the added extras without contacting them which is just causing longer customer service wait times. Reviewed on: 10th January 2024
HM's avatar
HM

Always looked after me if I called up good price gua...

5
Always looked after me if I called up good price guaranteed Reviewed on: 9th January 2024
pasquale b's avatar
pasquale b

Onecallinsurance, Too all the people out there pleas...

1
Onecallinsurance, Too all the people out there please do not go with this insurance company as I have had the worst experience with them, I bought home insurance with this company & I had a problem with something in my property, So tried to open a case tried calling them & no answer tried live chat also no answer, Then decided to cancel my policy so still no answer then cancelled my direct debit then I get a letter to pay cancellation charge of £76.57p, So happy I have cancelled this policy & I don’t understand how this company can get 5 star rating. Reviewed on: 6th January 2024
manesh c's avatar
manesh c

Don't go there

1
They took £50 off when I cancelled after waiting 3.5 hours for a chat - no telephone contact available. £400 for renewal but when documents came through (email) dates were wrong so hence I needed contact - so p'd off after long wait I told them just to cancel - coincidence or what the chat timed out - within 2 minutes I received an email telling me in capital letters that "YOUR POLICY HAS NOT BEEN CANCELLED". Went back on chat & got connected an hour later and managed to cancel. Are now in process of enquiry as to how they justify £50 cancellation/admin fee Reviewed on: 6th January 2024
WH's avatar
WH

NEVER EVER USE THEM

1
Don't take my word for it - reads Trust Pilot reviews score of 1.3 84% dissatisfaction. Fined hundred of thousand sof pounds by FCA in 2018. Impossible to contact even through suggested methods. Auto-renewal and money taken from accounts even after policies ended. Reviewed on: 30th December 2023
dave kelday's avatar
dave kelday

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