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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

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4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (23131)

Do not use! Disgusting, robbing, scammers!!!!!

Absolutely disgusting company, house insurance rising from £28 per month to £81 , didn't see the renewal email, see the first payment and tried to cancel but refused without a massive fee. DO NOT USE THIS COMPANY !! Reviewed on: 30th December 2023

Avoid! Avoid! Avoid!!!

Overview Reviews About One Call Insurance Reviews 83,310 • Great TrustScore 4 out of 5 4.2 VERIFIED COMPANY In the Insurance broker category www.onecallinsuran ce.co.uk Company activity See all Claimed profile Replied to 9 out of 2048 negative reviews Replies to negative reviews in < 24 hours Reviews 4.2 83,310 total 5-star 74% 4-star 13% 3-star 2% 2-star 1% 1-star 10% Your review is pending.Read more Michael O'Neill 0 reviews Rated 1 out of 5 stars Avoid! Avoid! Avoid!!! I took out insurance with this company. As part of my insurance, I am entitled to a courtesy car if my car can't be driven after a (non fault) accident. They collected my car 2 days ago and still haven't provided any replacement vehicle. They are now saying that they first need to assess the car before they can provide a replacement vehicle but can't say when they are going to do that and seem to be working on an open ended timescale. They also say that it is not them that provide the courtesy car but rather the repair centre THEY choose. I have explained to them that I could have gotten the AA to recover my car under my membership and got a repair centre of MY choice along with a courtesy car within a couple of hours. And they are now telling me that if I want my car back to deal with the repair myself, I will need to pay transport and storage costs! I have no idea where my car is, they had it taken away before I had finished on the phone with them to initiate the claim. All communication is via an internet chat room/ portal. They don't have a telephone number or anyone you can talk to. I don't have a clue what is happening with my car. I have submitted an official complaint via their official complaints procedure and been told someone should contact me within 3 days! I have now had to go and rent a car for my family. Please, please, please, do yourself a favour and avoid this company! I'm going to citizens advice and trading standards in the morning. , unfortunately, There was no option on this site to give less than 1 star! Reviewed on: 19th December 2023

DREADFUL SERVICE

do not go to this company if you do not want to have to deal with a chat bot. I have tried to cancel my policy and spent about 3 hours being kept in a queue to a chat bot who having been told 5 times that I wanted to cancel my policy just kept trying to ask how much I have paid going to a new provider and making all sorts of silly suggestions. Then they cut me off and sent an email saying that as the call had terminated I had not cancelled the policy - ridiculous system with no one that you can actually speak to Reviewed on: 15th December 2023

Avoid at all cost

So bad can not talk to anyone and the live chat portal starts off at position 50 something and when it gets down to the low teens it freezes and guess how you can complain you guessed it the portal. Worst company I have ever had the misfortune to use. Reviewed on: 11th December 2023

Don't insurance with

Poor company has they don't want to talk to u to sort out any problems just take your money..cancellation fee is higher than the policy is worth ..could not speak to anyone just a live chat text message which just goes around in circles maddening...so won't be insuring with them again Poor Poor..very poor Reviewed on: 8th December 2023

One call are Disastrous

The customer service is terrible. You cannot speak to anyone. I am six days post non fault accident and nothing is progressing. Have spent hours getting to get through. They refused to put me through to my insurance company. Cut me off and didn't ring back. The worst company I've ever dealt with. Would never ever use them again. Impossible to contact anyone or sort anything Reviewed on: 28th November 2023

one call..no call , avoid

you will never speak to anyone, fact, live chat only, extortionate cancelation charge placed on my daughters insurance, wanted to cancel after 5 months and was hit with a charge of over 60 % of the premium, no choice but to pay , should be 2 to 7% , not 60 . horrendous . read all the one star reviews all over the web, its for a reason !!!! AVOID THIS COMPANY Reviewed on: 14th November 2023

Opted out of renewal and they renewed anyway

They also then tried to tell me that even though I'd opted out and could see I had that I'd still need to pay them for the first month of my renewal that they'd auto-renewed without my consent Reviewed on: 8th November 2023

Impossible to get contact or help

Following.a life changing injury I needed to change my insurance details but it is totally impossible to get in contact with this company whatsoever. Reviewed on: 3rd November 2023

Impossible to contact anybody for help

Five days ago my car was hit - the offender has admitted liability - one call claims confirmed they had a statement of confession five days have passed and I am still without a car or anyway of contacting you to discuss - live chat portal down and no contact numbers- if you go through to. Claim help her they refuse to help as it is an existing claim and all they will say is use live chat - WHICH DOESNT WORK - this is stressful enough when I am an I. I want party and you are doing nothing to help Reviewed on: 30th October 2023

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