Write a review

Go to business site

One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.86 (23131 reviews)

View other One Call Insurance products

4.86

Based on 23,131 reviews, last reviewed 21st Feb 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Great service. Great service. Good price. Overall happy Reviewed on: 21st February 2026

Latest lowest rating:

1

One Call is all you get when you make a Claim Ok until you make a claim, No Communication just on line Chat. When my car was recently written off by a Third Party I only had one phone call from th... Read more Reviewed on: 10th October 2025

Read all reviews Write a review

About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car insurance broker now

Help others make smarter decisions by sharing your own experience.

Write a review

One Call Insurance Car insurance broker reviews (23131)

Easy car insurance

My experience with one call insurance has been quick and easy all the way from the initial quote right through purchase, and their app is easy to use too Reviewed on: 31st August 2023

Great product

Easy to access does what it says Reviewed on: 31st August 2023

One Call insurance review

They were easily the cheapest and sign up was very simple. Thankfully I haven't had to deal with a claim yet so can't review that side of things. Reviewed on: 31st August 2023

Car insurance made easy

From start to finish dealing with one call insurance was made easy and was quick to set up recommend to anyone Reviewed on: 31st August 2023

The One Call Insurance, proven and tested

My car was written off and I was forced to test out the quality of the service provided by my insurer in handling of the claim. I found the service, polite, professional and effective. I will keep with One Call Insurance Reviewed on: 31st August 2023

Car insurance

Very friendly and efficient service. Reviewed on: 31st August 2023

Great

Car insurance I would recommend to everyone Reviewed on: 31st August 2023

Dreadful

AVOID! THE GOOD REVIEWS ARE BASED ON THE SERVICE OF THE LIVE CHAT AGENTS WHICH IS IS OK BUT TRYING TO GET IN CONTACT WITH ANYONE IS A NIGHTMARE! Edit: 21/08/23 In the end I decided to drive to the offices in Doncaster to speak with someone in person and by chance came across something someone happened to post online that helped me navigate to the live chat. It was clicking through places that weren't obvious at all. I then ended up spending 1 hour and 3 mins on the chat trying to simply change one detail that should have been easy to do. It did get sorted by Habissa on the chat in the end. I asked if I was on auto renew which I was even though I don't remember asking to be and requested to cancel this as I certainly won't be using this company again even if they're the cheapest. 1 star for the company 3 stars for the live chat agent because it shouldn't't have taken an hour to sort and when I asked to cancel the auto renew I was told the quote will come through 21 days early for me to have a think instead of processing my request straight away. When I'd explained everything, I just got "I understand your frustration" when they clearly didn't as it took far too long to make one simple change. EDIT: 20/08/23 Received an email saying my policy will be cancelled (due to run until November) following "our recent communications". I haven't yet been able to have communication from anyone as documented. I cannot yet pay to change my policy as I need to be certain that you have the correct information and when I tried to do it online, it showed incorrect information which is exactly why I need to have communication from yourselves. I waited for calls with phone on loud having missed some calls as stated below. The live chat link on the email also sends me round in circles as it's the same link once again so doesn't help. EDIT: 18/08/23 My phone is on loud awaiting some form of contact today. Nothing yet. I'd appreciate a call asap to get this resolved before the weekend. EDIT: 17/08/23 One Call did try to call again this morning but 4 times in 4 minutes when I was using the bathroom and missed the calls. Had another call been spread throughout the day, I'd have answered as I had today off work. If you can simply email instructions how to get into the live chat, I can make sure my insurance is valid as I need to update the policy. It shouldn't be this hard. God help anyone needing to make a claim! EDIT: 16/08/23 Hours after this review, someone did ring but I missed the call by minutes and tried to call back but the line was "closed". A voicemail was left to say they'd try call again (they haven't) and that they'd send an email to the live chat (which I'd happily use). The email unfortunately sent me to the same page I'd already been on earlier today in the portal where I couldn't find the chat so I'm no further forward. I can't find any contact numbers or even the live chat in the customer portal. It's not clear and I need to get something sorted asap. Reviewed on: 31st August 2023

Best Value

Moved from major supplier and service was first class with a good agents to help with the move Thankyou Reviewed on: 31st August 2023

Brilliant service!

From start to finish, the process of arranging car insurance was easy and thorough. So much so, I have my home insurance with One Call! Would highly recommend them. Reviewed on: 31st August 2023

Do you have a different One Call Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

General Insurance
from JJFS 0.00 from 0 reviews
Extreme sports
from albert & eddie 5.00 from 1 reviews
Single trip
from albert & eddie 4.95 from 48 reviews

Want to see more from One Call Insurance?

Tradesmen Insurance Broker
from One Call Insurance 5.00 from 6 reviews
Business Insurance Broker
from One Call Insurance 4.92 from 96 reviews
Motorbike Insurance Broker
from One Call Insurance 4.89 from 727 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub