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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27849 reviews)

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4.79

Based on 27,846 reviews, last reviewed 28th Jul 2026

425800% increase in 5 star reviews

in the past 90 days

2600% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

PS1 was great. PS1 was great. Really smooth & quick service Reviewed on: 28th July 2026

Latest lowest rating:

1

In the event of a claim Happy to take your money but terrible in the event of an incident. They claim to act on ‘your’ behalf but are a 3rd party outfit that are Claim Handle... Read more Reviewed on: 21st July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (27849)

READ THE 1 STAR REVIEWS

PRAY YOU NEVER HAVE TO CLAIM. I've never known a more devious insurer. Today i received "Notice of Legal Proceedings" From One Call Claims, they handle claims for One Call Insurance. We were stationary waiting to join a roundabout when the car behind shunted us, but no worries One Call told me on 4/5/23 that the drivers insurer accepted full liability, as expected. But today 10/1/24 One Call have changed the narrative and tell me "liability has not reached an amicable agreement" My educated guess, knowing how One Call are, is that they've heavily loaded the bill to the 3rd party insurers and so it is likely to go to District Court. IGNORE THE 5 STAR REVIEWS they are from people who were not claiming, just needing help with minor issues. READ THE 1 STAR REVIEWS and walk away Reviewed on: 11th January 2024

Ir2 Ilana was very efficient, helpful and patient -.

Ir2 Ilana was very efficient, helpful and patient - they were quick to respond to my queries and provided good customer service Reviewed on: 10th January 2024

Ir2 Ilana was very efficient .

Ir2 Ilana was very efficient . To the point and super quick at getting back to me Reviewed on: 10th January 2024

Helpful customer service but portal needs some work

Due for renewal and wanted to discuss as it had gone up considerably. Got ir2 customer service person after about a 10 minute wait who was very helpful and managed to get my quote down by going throught the options with me. Only really negative is that for some reason they had taken the details including renewal price off the portal over 5 days before renewal so couldn't see all the added extras without contacting them which is just causing longer customer service wait times. Reviewed on: 10th January 2024

Always looked after me if I called up good price gua...

Always looked after me if I called up good price guaranteed Reviewed on: 9th January 2024

Onecallinsurance, Too all the people out there pleas...

Onecallinsurance, Too all the people out there please do not go with this insurance company as I have had the worst experience with them, I bought home insurance with this company & I had a problem with something in my property, So tried to open a case tried calling them & no answer tried live chat also no answer, Then decided to cancel my policy so still no answer then cancelled my direct debit then I get a letter to pay cancellation charge of £76.57p, So happy I have cancelled this policy & I don’t understand how this company can get 5 star rating. Reviewed on: 6th January 2024

Don't go there

They took £50 off when I cancelled after waiting 3.5 hours for a chat - no telephone contact available. £400 for renewal but when documents came through (email) dates were wrong so hence I needed contact - so p'd off after long wait I told them just to cancel - coincidence or what the chat timed out - within 2 minutes I received an email telling me in capital letters that "YOUR POLICY HAS NOT BEEN CANCELLED". Went back on chat & got connected an hour later and managed to cancel. Are now in process of enquiry as to how they justify £50 cancellation/admin fee Reviewed on: 6th January 2024

NEVER EVER USE THEM

Don't take my word for it - reads Trust Pilot reviews score of 1.3 84% dissatisfaction. Fined hundred of thousand sof pounds by FCA in 2018. Impossible to contact even through suggested methods. Auto-renewal and money taken from accounts even after policies ended. Reviewed on: 30th December 2023

Do not use! Disgusting, robbing, scammers!!!!!

Absolutely disgusting company, house insurance rising from £28 per month to £81 , didn't see the renewal email, see the first payment and tried to cancel but refused without a massive fee. DO NOT USE THIS COMPANY !! Reviewed on: 30th December 2023

Avoid! Avoid! Avoid!!!

Overview Reviews About One Call Insurance Reviews 83,310 • Great TrustScore 4 out of 5 4.2 VERIFIED COMPANY In the Insurance broker category www.onecallinsuran ce.co.uk Company activity See all Claimed profile Replied to 9 out of 2048 negative reviews Replies to negative reviews in < 24 hours Reviews 4.2 83,310 total 5-star 74% 4-star 13% 3-star 2% 2-star 1% 1-star 10% Your review is pending.Read more Michael O'Neill 0 reviews Rated 1 out of 5 stars Avoid! Avoid! Avoid!!! I took out insurance with this company. As part of my insurance, I am entitled to a courtesy car if my car can't be driven after a (non fault) accident. They collected my car 2 days ago and still haven't provided any replacement vehicle. They are now saying that they first need to assess the car before they can provide a replacement vehicle but can't say when they are going to do that and seem to be working on an open ended timescale. They also say that it is not them that provide the courtesy car but rather the repair centre THEY choose. I have explained to them that I could have gotten the AA to recover my car under my membership and got a repair centre of MY choice along with a courtesy car within a couple of hours. And they are now telling me that if I want my car back to deal with the repair myself, I will need to pay transport and storage costs! I have no idea where my car is, they had it taken away before I had finished on the phone with them to initiate the claim. All communication is via an internet chat room/ portal. They don't have a telephone number or anyone you can talk to. I don't have a clue what is happening with my car. I have submitted an official complaint via their official complaints procedure and been told someone should contact me within 3 days! I have now had to go and rent a car for my family. Please, please, please, do yourself a favour and avoid this company! I'm going to citizens advice and trading standards in the morning. , unfortunately, There was no option on this site to give less than 1 star! Reviewed on: 19th December 2023

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