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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27849 reviews)

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4.79

Based on 27,846 reviews, last reviewed 28th Jul 2026

425800% increase in 5 star reviews

in the past 90 days

2600% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

PS1 was great. PS1 was great. Really smooth & quick service Reviewed on: 28th July 2026

Latest lowest rating:

1

In the event of a claim Happy to take your money but terrible in the event of an incident. They claim to act on ‘your’ behalf but are a 3rd party outfit that are Claim Handle... Read more Reviewed on: 21st July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (27849)

DREADFUL SERVICE

do not go to this company if you do not want to have to deal with a chat bot. I have tried to cancel my policy and spent about 3 hours being kept in a queue to a chat bot who having been told 5 times that I wanted to cancel my policy just kept trying to ask how much I have paid going to a new provider and making all sorts of silly suggestions. Then they cut me off and sent an email saying that as the call had terminated I had not cancelled the policy - ridiculous system with no one that you can actually speak to Reviewed on: 15th December 2023

Avoid at all cost

So bad can not talk to anyone and the live chat portal starts off at position 50 something and when it gets down to the low teens it freezes and guess how you can complain you guessed it the portal. Worst company I have ever had the misfortune to use. Reviewed on: 11th December 2023

Don't insurance with

Poor company has they don't want to talk to u to sort out any problems just take your money..cancellation fee is higher than the policy is worth ..could not speak to anyone just a live chat text message which just goes around in circles maddening...so won't be insuring with them again Poor Poor..very poor Reviewed on: 8th December 2023

One call are Disastrous

The customer service is terrible. You cannot speak to anyone. I am six days post non fault accident and nothing is progressing. Have spent hours getting to get through. They refused to put me through to my insurance company. Cut me off and didn't ring back. The worst company I've ever dealt with. Would never ever use them again. Impossible to contact anyone or sort anything Reviewed on: 28th November 2023

one call..no call , avoid

you will never speak to anyone, fact, live chat only, extortionate cancelation charge placed on my daughters insurance, wanted to cancel after 5 months and was hit with a charge of over 60 % of the premium, no choice but to pay , should be 2 to 7% , not 60 . horrendous . read all the one star reviews all over the web, its for a reason !!!! AVOID THIS COMPANY Reviewed on: 14th November 2023

Opted out of renewal and they renewed anyway

They also then tried to tell me that even though I'd opted out and could see I had that I'd still need to pay them for the first month of my renewal that they'd auto-renewed without my consent Reviewed on: 8th November 2023

Impossible to get contact or help

Following.a life changing injury I needed to change my insurance details but it is totally impossible to get in contact with this company whatsoever. Reviewed on: 3rd November 2023

Impossible to contact anybody for help

Five days ago my car was hit - the offender has admitted liability - one call claims confirmed they had a statement of confession five days have passed and I am still without a car or anyway of contacting you to discuss - live chat portal down and no contact numbers- if you go through to. Claim help her they refuse to help as it is an existing claim and all they will say is use live chat - WHICH DOESNT WORK - this is stressful enough when I am an I. I want party and you are doing nothing to help Reviewed on: 30th October 2023

Poor show

It is impossible to contact this company as there are no phone numbers unless you are making a claim, no email address and the live Chat doesn not work (I've been trying for days) they don't even reply on their Facebook page so to see they advertise themselves as finalist in Best Overall Insurance Broker makes me wonder who nominated them. A disgruntled customer Reviewed on: 30th October 2023

A Triple Finalist in the Insurance Choice Awards 2023

Rating: ★★★★★ (5/5) One Call Insurance has once again proven its excellence in the insurance industry, earning the distinction of being a finalist in three categories at the prestigious Insurance Choice Awards 2023. The nominations for Best Overall Insurance Broker, Best Commercial Insurance Broker, and Best Personal Insurance Broker are a testament to the company's commitment to delivering top-notch insurance services. But it's not just about the nominations; it's also about the dedicated customers who have made it all possible. With a mission to provide outstanding insurance services and a deep commitment to customer satisfaction, One Call Insurance has steadily gained a reputation for reliability and trustworthiness. The company's invitation to customers to participate in the voting process for the Insurance Choice Awards 2023 speaks volumes about their transparency and genuine appreciation for their clients. What sets One Call Insurance apart from the rest? Here are some key factors that make them deserving of your vote: Comprehensive Coverage: One Call Insurance offers a wide range of insurance options, including personal insurance for home, car, and travel, as well as commercial insurance for businesses. Their selection ensures that they can meet the diverse needs of their clients, making it a one-stop-shop for all your insurance requirements. Customer-Centric Approach: One Call Insurance has consistently prioritized the needs of its customers. Their friendly and knowledgeable staff is always ready to provide assistance, answer questions, and help clients make informed decisions. It's clear that they value their customers' feedback and suggestions. Competitive Pricing: The company is committed to providing competitive pricing without compromising on the quality of their services. This commitment to affordability ensures that clients get the best value for their insurance investments. Online Convenience: One Call Insurance has embraced the digital age, making it easy for clients to manage their policies online. Their website and mobile app offer a seamless experience for obtaining quotes, making claims, and accessing policy documents. Award-Winning Services: The triple nomination for the Insurance Choice Awards 2023 for Best Overall Insurance Broker, Best Commercial Insurance Broker, and Best Personal Insurance Broker is a reflection of their unwavering dedication to excellence in the insurance industry. It's not just an achievement for them but also a testament to the trust and support of their customers. Reviewed on: 23rd October 2023

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