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One Call Insurance: Car Insurance Broker reviews

View other One Call Insurance products
4.86
Based on 19,190 reviews, last reviewed 1st Oct 2025
98100% increase in 5 star reviews
in the past 90 days
1200% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

4

Good-ish. Good-ish. Took a while waiting in the queue but once I got chatting with TI2 it was fine Reviewed on: 1st October 2025
Bruce W's avatar
Bruce W

Latest lowest rating:

1

Still Waiting My car was damaged by a truck while I was away from it. One Call have been given cctv and know who the company are but have not returned my excess th... Read more Reviewed on: 30th September 2025
Pete W's avatar
Pete W
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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car Insurance Broker now

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One Call Insurance Car Insurance Broker reviews (19190)

Great service

5
Would highly recommend OneCall to anyone. Provide with such a great level of customer service. Reviewed on: 12th August 2021
J's avatar
J

Quick, easy and friendly service

5
Great friendly staff and excellent customer portal with easy access to policy documents and changes. Would definitely reccomend. Reviewed on: 12th August 2021
Pete's avatar
Pete

great company, always going the extra mile!

5
very friendly staff, always willing to help out and very good customer service. The staff will go above and beyond to help out. Reviewed on: 12th August 2021
Helen Louise's avatar
Helen Louise

Just Simple! How companies should be

5
Great to have insurance made easy. Online service is brilliant and all their systems have been a cinch to use so far Reviewed on: 12th August 2021
Olfons's avatar
Olfons

Dreadful

1
One call name is ironic! They spent a week and a half messing me about and then said they weren't going to deal with the claim and were referring me on to the actual insurer! Who have dealt with everything in one day. Why waste time going through these cowboys? Rude, uncommunicative, always need to ring another team, can't accept large files on email (like dash cam footage) forms you filled in come back unfilled. Total waste of your time. Don't do it. Avoid Reviewed on: 29th July 2021
Susan Ellins's avatar
Susan Ellins

What it's like if you actually have a claim...

1
Never again. Car was stolen, pretty straightforward theft. Was assured that after two weeks the car would be deemed a loss if the police don't find it, and then about a week after that, the valuation etc. would be done. Fine, all good. Two weeks goes by, I call them up: Oh sorry sir, you were misinformed - it's three weeks before it's declared a loss. Annoying, but I can live with it. Sent in my keys and V5 and the signed claim form etc. by recorded delivery, all received fine. Three weeks goes by... Phone them again: "Thanks Sir, we're looking at it this week". A week later: "Sorry Sir, yours is number three in the queue. We'll get to it today". A week later: "Sorry Sir, I'll chase up and find out what's happened. I'll call you back". No call back. A few days later, they finally process the claim. Keep in mind this is now about 5 weeks after the car was stolen and I've been without a car this whole time (no courtesy car for a stolen vehicle - bet you didn't spot that in the policy terms!). Finally the claim is accepted. It then takes another week of daily harassment before they value the car. They then try to lowball me by about £5k. Finally settle on a figure I'm not overly happy with, because, to be frank, I've lost the will to live now. And then the kicker: despite the car clearly being on private plates, they didn't tell me I needed to do the plate retention form with DVLA until now. The problem is I need a V5C to do this, which I sent to them... And they've lost my V5C, saying they never received it (despite having signed for the delivery). So now I have to reapply for a V5C (£25), and then finally retain my plate, and then send the V5C to them so they can close down the claim. Meanwhile I'm still paying my monthly premium, unless I want to sacrifice my private plate. The irony of them calling themselves One Call is quite hilarious though. I think I'm genuinely up to about 80 calls during the course of this debacle now. Absolute farce. Just pay a bit more and go to a proper insurance company. Complete joke from start to finish. Reviewed on: 9th July 2021
Nathan's avatar
Nathan

Beware! Extortionate hidden charges. Use any other company!!!!

1
The hidden charges that one call impose are extortionate. They charge £30 to just renew your policy and then £56 to cancel it. This is an absolute con! They've also suddenly been unable to find a competitive quote to transfer my existing policy, forcing me to cancel and pay they're hyped up charges. Using Comparethemarket.com, I found an insurance meeting my current needs for just under £40. The lowest OneCall could offer was £160!!! Absolute rip off!!! Save yourself a lot of hassle and money by insuring elsewhere! Reviewed on: 7th July 2021
Allison Smith's avatar
Allison Smith

Buyer Beware!!!!

1
This company automatically renewed my classic car insurance without my knowledge. When I found out two days later I went to cancel and they charged me £25 for two days cover (Policy renewal was £160) and a £35.99 'set up' fee, i.e. a set up fee for a policy that was already in existence. When questioned this was apparently what they are charged to set up the policy. Utter disgrace. If I can stop one potential customer going with this company my review will have been worthwhile and I would feel like I have got something from the money I have just donated to them. Reviewed on: 27th June 2021
stephen smith's avatar
stephen smith

DO NOT USE THIS COMPANY

1
DO NOT USE THIS COMPANY They took £80 out of my bank account as car insurance deposit. But then messaged me and said I’m not insured, because they wanted to see my drivers licence and no claims bonus, so they don’t know who has a driving license?? A car insurance company? As a result I lost my new job and stuck at home with no car insurance or job.and no £80 to get additional insurance it takes 7 days to return, I’ve had this discrimination loads before. if you have a foreign name do not use them. Reviewed on: 14th May 2021
Jay's avatar
Jay

Awfull experience - Feeling robbed

1
Awful experience with them, after renew my car insurance and pay full amount in one payment, I find out that they are taking £200 extra from my credit card 20 days after without any communication. All insurance documents show one price which it was paid on the day requested and suddenly there is an error for a claim fault and I need to pay more...I feel robbed. Never received a letter or email for this extra charge and they debited my account without authorisation. No recommended at all. Reviewed on: 5th May 2021
Elisa's avatar
Elisa

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