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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27522 reviews)

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4.79

Based on 27,508 reviews, last reviewed 13th Jul 2026

197600% increase in 5 star reviews

in the past 90 days

2200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

Easy to use portal . Easy to use portal don’t like that you have to pay an admin fee when you change stuff online as it all automatically done Reviewed on: 13th July 2026

Latest lowest rating:

1

It was cheaper to buy a new policy elsewhere than ju... It was cheaper to buy a new policy elsewhere than just change vehicles Reviewed on: 10th July 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car insurance broker reviews (27522)

No Customer Service Available?!!!

I needed to call One Call Insurance to get a quote for adding my son on my current insurance. I call the number I had in my contacts and this number is no longer available. The automated message said to visit my portal for any questions I needed an answer to or use the Live Chat! What Live Chat? There isn't one. I also noticed that my no claims was not protected. I need answers but there is no one to talk to! If I cancel my policy and go with another insurer, how can I prove that my no claims have been protected. I have been wirh One Call dor a number of years and have not had any problem with them until now. Where or who do we turn to now for answers? It's shocking behaviour Reviewed on: 8th August 2023

Good service

Very nice and helpful customer support agent and fair premium Reviewed on: 7th August 2023

Great value

Great value superb customer service Reviewed on: 7th August 2023

Avoid them like the absolute plague

Refused to cancel my car insurance, sent documents late, charged me more than at the time of purchase, increased the window excess higher than at the time of purchase and tried to sell me more insurance! Reviewed on: 6th August 2023

Car insurance cancelled no refund

Paid this company my whole 12 months insurance upfront. Cancelled because I sold the car 5 months later. Apparently no refund due at all, the only thing I got was a letter in the post with a statement that says Syntax Error!!! You cannot speak with anyone about this so I have just wrote it off. DO NOT DEAL WITH THIS COMPANY Reviewed on: 5th August 2023

Live Chat

No phone service for general enquiries but the live chat works very well. Staff are pleasant and very helpful. Reviewed on: 2nd August 2023

Competitive price

One call is efficient with their communication especially a few weeks before renewal date. Their price since I’ve been with them has been fair and even if slightly higher from a comparison site they have matched it. On line chat is professional and nothing is too much trouble. From a happy retired customer who recommends Onecall & will be loyal to them if they continue with the excellent products and service. Reviewed on: 2nd August 2023

Renewal Car insurance

Originally got renewal Quotes for the car and it was well over priced but shopped ground for cheaper price but one call included breakdown and courtesy car in price which was good. Went onto the renewal chat line had to wait as 22 in queue but was worth it as the price went down by £100 on original quote which was good so very pleased with it. So very pleased with the result. Reviewed on: 2nd August 2023

Live chat

Always happy with one call. Several policies. However only gripe is live chat. Take Reviewed on: 2nd August 2023

Excellent

Excellent service, very polite and responsive Reviewed on: 2nd August 2023

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