Write a review

Newsletter

Go to business site

One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27512 reviews)

View other One Call Insurance products

4.79

Based on 27,508 reviews, last reviewed 13th Jul 2026

197600% increase in 5 star reviews

in the past 90 days

2200% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

Easy to use portal . Easy to use portal don’t like that you have to pay an admin fee when you change stuff online as it all automatically done Reviewed on: 13th July 2026

Latest lowest rating:

1

It was cheaper to buy a new policy elsewhere than ju... It was cheaper to buy a new policy elsewhere than just change vehicles Reviewed on: 10th July 2026

Read all reviews Write a review

About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

Review One Call Insurance: Car insurance broker now

Help others make smarter decisions by sharing your own experience.

Write a review

One Call Insurance Car insurance broker reviews (27513)

Online Chat was nice and easy

I spoke with two separate Advisors. All questions answered very politely, and policy amendment done without any expensive phone calls. Reviewed on: 26th July 2023

Avoid One Call Insurance

Onecall requested further information regarding a previous claim made 4 years ago that I had thought was longer than 5 years, which is okay and shows they are doing their job. The first and second reminder letters for further information were dated on the same day. I uploaded pdf details of a this claim as requested. A letter was received stating the Additional premimum by the insurer and the adminstration fee charged by onecall, over 60% of the additional fee was made up of administartion costs charged by onecall. A day after the additional premium letter I received a final reminder for additional information that had already been sent a week earlier. I decided to contact OneCall, now I challenge people to try finding the Live Chat online, it is almost impossible. After a disapointing live chat I have cancelled my policy with OneCall and returned to the far superior Direct Line. Reviewed on: 26th July 2023

Breath of fresh air

Always had a positive experience Reviewed on: 26th July 2023

Number PLate

Easy to change your plate. The only thing i don't like no phone contact. I was number 5 on chat took 45 min just for contact. Found error in my doc., went back on chat position 21. Had to make temporary cover with another company. Reviewed on: 25th July 2023

Horrible tactics, pressurised selling.

My partner contacted One call to update her insurance as she's moved in with me. We are 7 doors down the road from her previous address, have greater security, are further and less visible from the public highway. The change resulted in a quote that was a 200% increase on her premium. When my partner said she wanted to see if this was competitive, the agent effectively cancelled her insurance - reducing her cover to RTA only with immediate effect unless she took the new premium. Absolutely disgusting. Reviewed on: 25th July 2023

Abysmal

I only took out car insurance two weeks ago. They asked for proof of no claims, which I duly uploaded, but no option to give any further info. The document was password protected. They asked me to provide password via live chat. Unable to get through via live chat. Unable to call as they don't accept calls unless you're making a claim?!?!? So what do I do? Customer service does not exist with this company. They have now increased my policy by almost £200 as a result, even though I have my proof of no claims! I now obviously want to cancel my policy and go elsewhere, but guess what - there's no option to do that on their portal and they don't take calls!!!!! How can they be called One Call when the one thing I can't do is CALL?!?? If I could give zero stars, I would. Reviewed on: 24th July 2023

What Portal

I have been with one Call for a couple of years, in that time I have never been able to access the portal or reset a password that would allow me to access my portal. I have currently been asked to provide some information regarding a claim that has nothing to do with me. However there is no address to send the information to. No phone number to contact them anywhere, Almost unsatisfactory situation. Unless there are some improvements U shall not be using them again Reviewed on: 23rd July 2023

One Call

Easy to use internet insurance company. Have both car and home insurance, will get a discount at next renew. Reviewed on: 23rd July 2023

helpful and no nonsense

Was very pleased with the support and help that I received when getting insurance for my new vehicle. They provided clear instructions and the web chat person who was dealing with me was very helpful and we got things done quickly with a minimum of fuss Reviewed on: 21st July 2023

Great online service and portal easy to use

Great online service and portal easy to use Reviewed on: 21st July 2023

Do you have a different One Call Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Travel insurance
from Insure Smart 0.00 from 0 reviews
Insurance broker
from Capital Financial Consultants 0.00 from 0 reviews
Car insurance (discontinued)
from honcho (inactive company) 4.85 from 158 reviews

Want to see more from One Call Insurance?

Insurance broker
from One Call Insurance 4.82 from 10526 reviews
Business vehicle insurance broker
from One Call Insurance 4.79 from 1721 reviews
Motorbike insurance broker
from One Call Insurance 4.77 from 748 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub