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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27987 reviews)

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4.79

Based on 27,987 reviews, last reviewed 11th Aug 2026

438200% increase in 5 star reviews

in the past 90 days

2700% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Car Insurance Very easy to deal with. Price very reasonable. Very helpful and friendly over the telephone. Reviewed on: 11th August 2026

Latest lowest rating:

1

Do not use Charged an extra £96 and only then discovered they were a broker. That was never shown on go compare websie Reviewed on: 11th August 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (27987)

Review of the One Call Insurance, Car insurance broker:

Car insurance review

Having looked for other car insurance One call has come out as one of the cheapest and the best value for money. I have recommend to other people to get a quote for there insurance. Reviewed on: 31st August 2023

Fantastic prices and good products

Nice easy company to deal with good prices and good products made easy from start to finish Reviewed on: 25th July 2022

Good quality, reliable insurance

I have my car insurance with One Call and can't fault them. The price was competitive, the cover is really good when comparing to others. I like the portal/live chat as opposed to having to use a phone. Reviewed on: 25th July 2022

Avoid at All Costs

Over the years I've been with One Call a few times. They've always been good and never had a problem. This time, I set up my car insurance and everything is fine. They send me a letter requesting some odd information but OK, I did it. They wanted driver and named driver share my details, copies of the V5 and a statement about my mileage that I'd already made in the quote. I uploaded all this stuff to their customer portal immediately, the day I got the letter. I think everything is fine but then a week or so later I get a text, an email AND a letter with them threatening to cancel my insurance. I go to call them but you can't! You have to Live Chat. So I wait in a queue of 46 people to talk to someone and this woman called Paige comes on. I say I don't know why you're threatening me with cancellation, if this is something to do with the letter then I've done everything you've asked. She waffles on without reading ANY of my messages to her. Repeating the stuff that's in the letter and speaking to me as if I'm an idiot for being upset that they're threatening me without just cause. I write in capitals ARE YOU LISTENING TO ANYTHING IM SAYING???? ITS ON YOUR PORTAL CHECK THE PORTAL. She checks. Comes back with some attitude saying I hadn't sent the driving licence numbers. One again speaking to me like I'm an idiot and using some term I'm supposed to understand that I think she created on the spot saying that, that's what they asked for. Well the damned well didn't because I've checked the letter 5 times!!!! I've even asked others to check it, just in case I've gone mad. Anyway. I send everything I'd already uploaded to the portal, all over again on chat. I think the matter is dealt with. Then yesterday, approx another week later, I get another text, email and letter threatening to cancel my insurance. I go on live chat. I'm 46th in the queue AGAIN!!!! How is that even possible? I speak to Hannah M and I'm telling her I'm really sick of this business, what the hell could possibly be wrong now? She says I didn't send the named driver licence number or share my details code. I went insane!!!! Are you kidding me? I've sent all this to you twice already!!!!!!!!!! Why the hell do I have to put up with this when it's YOUR staff that can't do their jobs properly??? I send it all again. But this time, she not only wants the licence and share my details numbers, now she wants a national insurance number and a postcode. Clearly trying to make out like there was a reason for them threatening me because I said I was going to complain and review and warn others of this rubbish customer service. She says they'll be in touch if there is anything else. I swear to god. If they cancel my insurance I'm going to the ombudsman and I'm suing them for negligence and breach of contract. This is disgusting behaviour. I do not understand why this company has become so poor. But I'm telling you now, you're much better off going with a different company. This one is a damned joke and I don't trust them at all. Unfortunately, I can't afford to lose the deposit and go with someone else, so I'm stuck. Read reviews and choose wisely. Their advisors are a immature, incompetent bunch of children who don't know what they're doing and severely lack professionalism. Perhaps they should spend more time training than going to football matches and sexualising their female employees in F1 outfits at the race track. Reviewed on: 23rd July 2022

Avoid!

Been with them a few years. Went to cancel my policy about 3 days before next payment was due. Got hit with a £59 cancellation fee. Another mystery £30 and still had to pay the next months insurance as the payment had already been requested from the bank. Said they would not refund that. Its virtually criminal. Avoid. Reviewed on: 22nd July 2022

car insurance rip-off

These crooks charge £49.99 for cancelling with the 14 day cooling period. Stay away from this insurance company. Reviewed on: 20th July 2022

Car insurance

I took out car insurance with one-call and cancelled after 3 days and got charged £49.99, what a rip-off Would not recommend these cowboys to anyone, stay away from one-call, also you can not speak to anyone, have to wait in a queue on-line. Reviewed on: 20th July 2022

worst company ever

If you want the worst company to insure with , One call insurance is it ,paid a premium not to lose my no claims I was hit by a wagon which did not stop and I was unable to get any details ,so when I made a claim I was told due to me not being in possession of the other vehicle,s details I would lose my no claims ,even though I had paid a premium not to ,load of shysters ,took me 5 hours to be told that avoid this load of rubbish. Reviewed on: 18th July 2022

You will never speak to a person

you will never speak to a person, its all done with messages, I had to get in touch twice and both times i was on hold (for a message) for 45 minute and one for 60 minutes, cancelled a policy with them after 3 months (sold the motor) they said I was not due a refund because of admin charges??? I have one policy with them and soon as that runs out I will go else where, would hate to think what grief I would get if ever had to do a claim??! Reviewed on: 15th July 2022

Increased the cost by 50%

Quoted me a price for car insurance took my deposit. They then increased the cost by 50% When l asked to cancel the policy,they changed £50 even though I was told l had 14days to change my mind and cancel. Also cannot speak to them by phone or email. Reviewed on: 15th July 2022

Charged £49.99 to cancel policy started 5 days before

You can only deal with them online. Chat takes ages to pick up and if you move away from the screen to work on something else while you wait, it closes. Finally got through and was told that I'd be charged £49.99 to cancel policy started 5 days before! How can that be right? Reviewed on: 13th July 2022

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