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One Call Insurance: Car insurance broker reviews

Name: Car insurance broker
Rating: 4.79 (27987 reviews)

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4.79

Based on 27,987 reviews, last reviewed 11th Aug 2026

438200% increase in 5 star reviews

in the past 90 days

2700% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Car Insurance Very easy to deal with. Price very reasonable. Very helpful and friendly over the telephone. Reviewed on: 11th August 2026

Latest lowest rating:

1

Do not use Charged an extra £96 and only then discovered they were a broker. That was never shown on go compare websie Reviewed on: 11th August 2026

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

One Call Insurance Car insurance broker reviews (27987)

Review of the One Call Insurance, Car insurance broker:

Car insurance review

Having looked for other car insurance One call has come out as one of the cheapest and the best value for money. I have recommend to other people to get a quote for there insurance. Reviewed on: 31st August 2023

ABSOLUTELY ABYSMAL, AVOID AT ALL COSTS!!!!!!!!!

A week after my breakdown this cowboy insurance company have rang me to tell me that my breakdown was not covered by their Gold Breakdown cover. Something had kicked up off the road and broke my fuel line, they classed this as a RTA because my car had been hit by something. I am now being landed with a big bill for the recovery, I paid for the repair at the time otherwise I would have had to make my own way home which was over 50 miles away. For two hours I was stuck on a sliproad in 28'C, being passed from pillar to post on the phone trying to explain just what had happened and the only correspondence since that day a week ago is a call to tell me that I will have to pay the recovery bill. They are good at taking the money and sending the constant emails stating just how they could save me money but it's just BS, the truth is when you try to claim. Reviewed on: 13th July 2022

Not very good

Took from 31st May to July 12th to sort out a theft made me feel like a criminal so stressful had to ring them twice to be told they were still investigating then came back with a ridiculous payout accepted 2nd one but still not happy but couldn't cope with anymore stress Reviewed on: 12th July 2022

If I could give less than one star I would! You have been warned!

Purchased a Ranger from Derby in Dec last year. Insured with one call. All good. We did nothing to the vehicle. Picked it up, drove it home. A month ago needed to make a claim due to damage to the rear door. Started a claim. Only to have it rejected due to "modifications" we have put on. We haven't put ANY modifications on the vehicle. We took a picture of the car the day we picked it up and there is nothing on the invoice that states there are modifications to the vehicle. Cosmetic or performance related. Not only that they lied to me saying that they had the original advert from the dealer which states there are modifications. I contacted the dealer who said that the ad was taken down the day we picked it up so therefore someone is telling porkies. Nowhere on the ad or invoice does it state modifications have been made to the vehicle. I wish we had listened to the reviews. If it sounds too good to be true, it usually is. In this case DO NOT INSURE ANY VEHICLE WITH THIS COMPANY! Reviewed on: 12th July 2022

never again

I was with them for two years, however, after the year before being quite high i decided to shop around. I found it way cheaper and better cover. They would not let me go and kept offering me cover over chat that was a lot more expensive. Eventually they accepted this but then started to add cost onto my end of renewal. Only with a threat to complain did they take it off. But guess what they have just taken a large amount out of my account the next month when I am no longer with them. It has been a terrible experience with them and I am still waiting to get my refund after an apology from them. read the other reviews and do not deal with them you will regret it later Reviewed on: 30th June 2022

AVOID AVOID AVOID!!!!!!

Shocking customer service, no telephone communication, online chat only. Ridiculous cancellation fees. Cheap for a reason, then try to inflate your insurance premium. Reviewed on: 29th June 2022

WARNING AVOID

WARNING - You will pay an extra £20 for using your 'free' breakdown service. Cancelling even during the 14 days cooling off period will cost you £49.99!!!! Customer service abysmal. Reviewed on: 28th June 2022

Disgusting customer service

Breakdown reported at 11:04, breakdown truck didn’t turn up until 15:00. Disgusting customer service. Avoid. Reviewed on: 23rd June 2022

very helpful

long queue b4 i got to speak to anyone,on the phone for 2 hours 20mins sorting out damage to my car, ( not my fault ) JY8, jake, and Loren LW 7 both very helpful, and very professional. both a credit to one call. Reviewed on: 22nd June 2022

One call cancellation

I was with one call for 3 years with my van insurance, had to cancel when I changed my vehicle as they were nearly double the price of another company, phoned up to cancel and was charged £85.24 for my trouble, was told that they would take this fee on the last day of the month, which they didn't, then they sent a debt collection letter threatening court action, and a new fee of £110.24 I guess to cover the cost of their incompetent staff , after phoning them they so kindly waved the additional charges in their words as a gesture of good will, please don't touch this incompetent firm for any insurance they are only any good if you never need to contact them. Reviewed on: 13th June 2022

Do not go near SHOCKING!!!

So I joined this one call car insurance for a total of 1 hour and due to getting the same price with my existing insurance provider I contacted them to cancel. I was told I would have to pay £49.99 under the 14 day cooling off period due to start up costs and administration. I explained I only just joined them and the policy is not due to go live until a couple of days later! I can not believe they would allow you to cancel during a 14 day cooling off period with no cancellation fees to hit you with start up fee of £49.99!!! It makes absolutely no sense and I would never go near this company again!!! STAY CLEAR!!! Reviewed on: 13th June 2022

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