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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.84 (5397 reviews)

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4.85

Based on 5,397 reviews, last reviewed 10th Sep 2025

61400% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Was good, **MB1*** helped, nothing else to say about... Was good, **MB1*** helped, nothing else to say about this interactions, it was fine, etc etc etc etc etc Reviewed on: 10th September 2025

Latest lowest rating:

1

One Call is all it took. simple and efficient service. I would recommend them to anyone looking for no fuss insurance. Reviewed on: 31st July 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (5397)

Staff are very professional and polite

Communication is excellent via email staff are always very polite and will to help me with any queries or questions. Reviewed on: 7th August 2025

Excellent customer service

We have had an ongoing claim for 12 months now, the delay only due to the contractor. Initially, our claim as accepted within a few days of One Call receiving all info, and they have been very understanding about the delays. They keep in touch regularly to check all going ok and they have released amounts of money as and when needed by our contractor in order to complete the job. Reviewed on: 7th August 2025

Excellent policy,good price,easy access.

Excellent policy,good price,easy access. Reviewed on: 7th August 2025

Have house and car insurance with One call and.

Have house and car insurance with One call and. dealt with curtesly and swiftly Reviewed on: 7th August 2025

Excellent Customer Service

Very easy to sign up and get started. Their customer service was excellent when sorting out an issue with my account details. Reviewed on: 7th August 2025

No nonsense for insurance

No nonsense for insurance over the Internet, Quick and easy. Reviewed on: 7th August 2025

Very easy made for none technical people, quick and...

Very easy made for none technical people, quick and easy. Reviewed on: 7th August 2025

Got a better renewal agreement and the service was e...

Got a better renewal agreement and the service was excellent Reviewed on: 7th August 2025

Meeting customer's need in a cost of living crisis

Insurance costs are rising all the time. My renewal with One Call only went up by £50 this year. I thought that was really reasonable. Every other provider I checked with, including comparison websites, were at least £300 more expensive than my quote from One Call. One Call also let me switch from paying annually to paying monthly, at 0% interest. I've owned my home for 8 years now and always paid in 1 lump sum in the past. The cost of living crisis has left me unable to do that this year. I had to change to monthly payments. One Call have obviously recognised that people are struggling financially and implemented the monthly payments plan at 0% interest to accommodate customersneeds. This is going above and beyond for customers, in my opinion. I did encounter a technical issue when I was trying to renew where the monthly price on my renewal offer didn't match that shown on my customer portal, but customer services quickly sorted that. I can only say positive things about One Call. Reviewed on: 7th August 2025

Value and efficent

Was straight forward and easy seamless and very good value Reviewed on: 7th August 2025

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