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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.72 (7056 reviews)

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4.72

Based on 7,056 reviews, last reviewed 15th Jul 2026

72100% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Good Service Good customer service, I don't like when agents try to upsell. All I wanted to do was change the address on my policy as I have moved and when I took... Read more Reviewed on: 15th July 2026

Latest lowest rating:

1

never made a claim in the last 20 years. ALL A SCAM I have never made a claim in the last 20 years. I had occasion to make a claim for damage to my roof and bedroom ceiling after a terrific thunderstorm... Read more Reviewed on: 10th July 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (7056)

Contents insurance re newel quote

had quote for year but lot higher than i found by using search engine on line so contacted on line and agent got the quote down to within few £s and have saved £30 this year. easy to use on line chat prompt responce and made sure understood everything we discussed before ending chat session. Reviewed on: 28th August 2024

Good, Customer Service, Would be better With a Call...

Good, Customer Service, Would be better With a Call Centre Though. Reviewed on: 28th August 2024

Excellent except for the delay in accessing Live Chat.

A bit of a delay in the queue for the live chat, but otherwise good. LA4 asked all of the right questions and quickly provided a new quote. Reviewed on: 28th August 2024

The service was excellent from agent MB1.

Great support throughout from agent MB1. Well done Reviewed on: 28th August 2024

Cancellation payment needed to pay outstanding amount

Cancellation payment needed to pay outstanding amount Reviewed on: 28th August 2024

Great customer service

Renewal figure was over 40% more than last year initially. However, after calling and speaking to Mia (MB1), the cover was increased and the cost reduced. More than happy with the outcome but why the inflated fee initially? I cannot fault the agent, Mia for friendliness, professionalism and help towards a positive outcome Reviewed on: 28th August 2024

Very unhelpful insurance

Been paying for home insurance for years with one call but when last may my ceiling collapsed, I turned to one call believing that this is one of those unplanned situations in life that we take out insurance policy for. Firstly Once Call was very dismissive, didn’t not even want to open a claim saying my ceiling falling under one of the exclusions with any investigation, inspection, or exploring how best they could help me. They then passed me to their underwriters Covea and they in turn passed me back to One call and this happened several time causing me anxiety, stress, making me feel stupid, helpless and vulnerable. Each time I called I’d be on the phone for over 45 minutes due to being put on hold and being passed around from pillar to post. 3 months on I’ve had no help at all from one call. Reviewed on: 23rd August 2024

Helpful and quick

Very helpful once I got online and very quick Reviewed on: 21st August 2024

All queries answered promptly

All queries answered promptly by live chat by DJ2. Happy with the service provided Reviewed on: 21st August 2024

Online service very convenient agent bc1 very helpful

Online service very convenient agent bc1 very helpful Reviewed on: 21st August 2024

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