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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.72 (7056 reviews)

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4.72

Based on 7,056 reviews, last reviewed 15th Jul 2026

72100% increase in 5 star reviews

in the past 90 days

600% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

4

Good Service Good customer service, I don't like when agents try to upsell. All I wanted to do was change the address on my policy as I have moved and when I took... Read more Reviewed on: 15th July 2026

Latest lowest rating:

1

never made a claim in the last 20 years. ALL A SCAM I have never made a claim in the last 20 years. I had occasion to make a claim for damage to my roof and bedroom ceiling after a terrific thunderstorm... Read more Reviewed on: 10th July 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (7056)

Home insurance LA4 me

Ver good I’m happy from the service been provided by LA4 I Reviewed on: 21st August 2024

Good customer service through live chat

Customer adviser username OC3 was incredibly efficient and helpful with my query. I usually find live chat to be slow and frustrating but he was quick to respond and picked up my enquiry quickly after I got cut off. Reviewed on: 21st August 2024

Super quick cancellation :)

It was incredibly easy to get through to someone to cancel my policy. Usually with many companies, you have to jump through hoops to do so. My agent Lucy, LB5 was extremely helpful and I managed to get what I needed to get done with ease. Lucy kindly suggested some alternatives to get me to stay but I had already paid for a policy elsewhere. My reasoning for cancelling was down to cost. I thought nearly £40 per month for a property which was fully occupied was quite a lot Reviewed on: 21st August 2024

Online chat function was effective and clear to use.

Online chat function was effective and clear to use. The person at the other end helped explain details. Reviewed on: 21st August 2024

Nice experience.

Nice experience. Polite member of staff. Helpful. Reviewed on: 21st August 2024

Overall great experience

Overall great experience, would recommend to other friends Reviewed on: 21st August 2024

Nice process

Nice live chat on portal, prompt and professional live chat. Reviewed on: 21st August 2024

Really helpful, would recommend

DJ2 was very helpful and made the whole process very straight forward Reviewed on: 21st August 2024

I had an online chat with agent MB1 today, and found...

I had an online chat with agent MB1 today, and found them to be very helpful and professional - thank you very much for sorting my insurance for me. Reviewed on: 21st August 2024

Quick, clear and easy.

Quick, clear and easy. Lewis was super fast answering and clear in his explanation. Super helpful. Reviewed on: 21st August 2024

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