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One Call Insurance: Home insurance broker reviews

Name: Home insurance broker
Rating: 4.73 (7521 reviews)

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4.73

Based on 7,521 reviews, last reviewed 4th Oct 2026

6488% increase in 5 star reviews

in the past 90 days

500% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

Home Contents Insurance No messing around, clear speaking and straight forward to renew. Definitely would recommend. Reviewed on: 4th October 2026

Latest lowest rating:

2

one call have been given a poor rating because they... one call have been given a poor rating because they use some other jewelery company to deal with our burglary and subsequent claim. the company they u... Read more Reviewed on: 25th September 2026

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home insurance broker reviews (7521)

Very helpful and responsive

DJ2 was very helpful and responsive, and worked proactively to help me ensure we found the best home insurance quote for my needs Reviewed on: 11th September 2024

Very helpful Operator

Very helpful Operator, DJ2 provided an excellent service in looking at my renewal price, thank you Reviewed on: 11th September 2024

Speaking to KT1 virtually.

I just spoke to KT1 virtually to set up direct debit. She was polite & it only took a few minutes. Reviewed on: 11th September 2024

Have been with One Call for several years.

Have been with One Call for several years.We have found they cannot be beaten on price & have an excellent customer service. Reviewed on: 8th September 2024

Excellent service

My renewal seemed high , but after going through everything with DJ2 , we got a better price still with all the policy benefits we had before ! Couldn’t be happier with the service and professionalism received . Well done One Call ! Reviewed on: 4th September 2024

Excellent customer service and nothing more to say

Excellent customer service and nothing more to say Reviewed on: 4th September 2024

Onecall Team were very helpful with all my queries a...

Onecall Team were very helpful with all my queries and always provide best quote on renewal. The Live chat assistant MB1 was very helpful, Thank you! Reviewed on: 4th September 2024

Contacted One Call via Live Chat as Household Insura...

Contacted One Call via Live Chat as Household Insurance renewal had increased by quite a lot for the new year - spoke to Mia (MB1) who was very helpful and found a cheaper quotation with the same benefits and lower excesses for both building and contents cover. I have renewed with them and would recommend their service to friends/family in the future. Reviewed on: 4th September 2024

Positive experience on webchat, thank you DJ2!

I contacted OneCall via webchat twice to make changes and check details on my renewal. Both times the agents were helpful and unlike some other company webchats, I had their full attention and there weren't any long delays in the conversation. Today I spoke with DJ2 who was very helpful and got everything set up for me. They were friendly and helpful and also professional and responded very quickly.. Reviewed on: 4th September 2024

Efficient at obtaining better quote

Waited quite a while in the chat queue but operator quick and efficient once I got there. Reviewed on: 4th September 2024

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