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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.84 (6232 reviews)

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4.84

Based on 6,232 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

very disappointing service I had a burst pipe and was told that my insurance would not cover the damage to my cooker nor kitchen units, I was also told I had a £250 payment in m... Read more Reviewed on: 13th October 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (6232)

fair prices

easy to deal with and handy online portal for documents Reviewed on: 10th October 2021

It's alright.

There is no phone number to call, you need to chat online if you want to get hold of customer service: not ideal. And at the end of the day it is an insurance company, which means that the day you need to make a claim you realise that there is something in small font on the contract that says that your excess is far higher than you initially thought. This was my experience. My claim was processed but I had to pay £1000 in excess (when the figure most obvious in the documents is £300). Reviewed on: 10th October 2021

Good price and good service

Good price and good service. Brilliant customer service. Reviewed on: 10th October 2021

a long term customer

I have been a customer of One Call for a number of years, and they have provided excellent service Reviewed on: 10th October 2021

Brilliant company

Really helpful customer service and easy to set up with some of the best prices for the cover you get around Reviewed on: 10th October 2021

Happy days peace of mind

Easy to do polite staff and great value Reviewed on: 10th October 2021

No nonsense insurance

Best part no mad price hikes every year Reviewed on: 10th October 2021

Quality

Has tomakea claim, super easy process from the initial call to picking up the appliance, commutation and payment of claim.Cannot fault Reviewed on: 10th October 2021

Easy and Efficient to deal with

Was able to make an easy choice when selecting from a variety of home insurers. Efficient to deal with and happy with service Reviewed on: 10th October 2021

Quick and easy

Choosing One Call was easy they were competitive and had a good rating so it was a quick decision. Reviewed on: 10th October 2021

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