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One Call Insurance: Home Insurance Broker reviews

Name: Home Insurance Broker
Rating: 4.85 (6232 reviews)

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4.85

Based on 6,232 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

House move When i asked for renewal due to house move, the quote was double. Cancellation was almost 100£ ridiculous. So had to cancel anyways, and get cheaper q... Read more Reviewed on: 31st October 2025

Latest lowest rating:

1

very disappointing service I had a burst pipe and was told that my insurance would not cover the damage to my cooker nor kitchen units, I was also told I had a £250 payment in m... Read more Reviewed on: 13th October 2025

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About this product

One Call Insurance provide cover for homes which include buildings and contents insurance. They also offer policies that cover holiday homes.

Policies include free home emergency cover, family legal cover and a 24-hour claims service.

One Call Insurance home insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, you can also leave a review and share your experience.

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One Call Insurance Home Insurance Broker reviews (6232)

Excellent service & best value product

Excellent service & best value product Reviewed on: 18th September 2025

Mia (MB1*) was very helpful, thank you :o)

Mia (**MB1***) was very helpful, thank you :o) Reviewed on: 17th September 2025

KT7 was very helpful to me and managed to sort my in...

KT7 was very helpful to me and managed to sort my insurance Reviewed on: 17th September 2025

Professional, efficient resolution of my queries ...

Professional, efficient resolution of my queries and providing best market price option for my insurance renewal. Reviewed on: 17th September 2025

very helpful

The agent i spoke to MB1 was very helpful and sorted my renewal at a better price. Reviewed on: 17th September 2025

Home Insurance Policy

I just last night joined them, and I haven’t receive yet my Package, so I don’t how will go things father with them But the price is EXTRAORDINARY CHEAPER and unbelievable therefore I give them 5 Stars Reviewed on: 17th September 2025

Okay service but copy and paste responses. Bad form.

Went to do a change of address which went smoothly to begin with. Once the price was given I was unable to pay monthly due to the short amount of time left on the policy. I wasnt in a position financially to pay this in full so I asked for the cost of cancellation. JA1 never provided the cost, instead they used copy and paste responses which was frustrating and felt a little alienating. They then offered a reduced fee... Why not offer this first? But still did not give me the cost of cancellation. I appreciate the need for retension however it would have been nice and perhaps felt more personalised if I was provided the information I asked for. Having worked in the industry I fully appreciate the situation advisors are put in, especially when outcomes affect kpi's but please do not just partially ignore a request only to meet it with a copy and paste response, very bad practice. Reviewed on: 10th September 2025

Was good, MB1* helped, nothing else to say about...

Was good, **MB1*** helped, nothing else to say about this interactions, it was fine, etc etc etc etc etc Reviewed on: 10th September 2025

dicussed my quote and happy with revised quote

dicussed my quote and happy with revised quote Reviewed on: 10th September 2025

Spoke to MB1 on the live chat, really quick and effe...

Spoke to MB1 on the live chat, really quick and effective communications which resulted in my getting a better deal than I could find anywhere else. Everything was quick and easy, and allowed me to sit back and relax! very happy! Reviewed on: 10th September 2025

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