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One Call Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.82 (10467 reviews)

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4.83

Based on 10,467 reviews, last reviewed 13th Oct 2025

13% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Competitive premium with fast and efficient service. Competitive premium with fast and efficient service.Thanks. Reviewed on: 13th October 2025

Latest lowest rating:

1

They Cancelled insurance, they issued high level of... They Cancelled insurance, they issued high level of fees for outstanding balance and sends threatning letters and constanly hounds you, this us a rea... Read more Reviewed on: 17th July 2025

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One Call Insurance Insurance Broker reviews (10467)

Great customer service and excellent quality product

Makes sense of car insurance. Easy to use and quality service when needed Reviewed on: 28th August 2020

Feel like I've been let down by one call

been a member of their platinum club for a number of years but when I tried to add my wife to my policy tey refused then told me to get a new quote with them but I will loose my platinum status the quote they gave me was at least double the amount I was paying the staff were not willing to try and help me abrut and hung up on me ifeel that as I've been a loyal customer very let down with one call Reviewed on: 28th August 2020

Very competitive!

Easy renewal. Simplicity in itself!! Hope to never have to use services (fingers crossed!) and the Platinum Club ensures a static payment!! Reviewed on: 28th August 2020

Decent price and add ons.

I like the monthly payment and the fact that Europe travel and breakdown are all in one place. Reviewed on: 28th August 2020

Slap-dash Platinum Service

Unfortunately I've been a victim of crash for cash, my Onecall insurance policy is fully comprehensive so includes for crash repair. My car was picked up, Courtesy car droped off. After two weeks I had to ring onecall, because I hadn't heard from the garage. I was told by Onecall that I would have my car back by the end of the month. It wasn't until 4 weeks later, I phoned the garage for an update, I was told that my car parts are on back order, and that the garage had no idea when the body part would arrive. 5 weeks later I rang Onecall claims to query about taxing my car while it was off the road and what would be the procedure if I was still waiting to receive my car back. The young agent had to go and find out the information, and came back being insistent that I would receive my car back by the time it needs taxing (so no procedure) I then queried about the level of policy I was paying for while driving a far lesser Courtesy car, and again the young agent was insistent that I couldn't change my policy, but I would need to contact the policy team to confirm, the phone lines are down and all I can do is live chat to an agent. Exhausted, I'm yet to contact policy team, although it will be interesting to find out the Onecall procedure for insuring my car while driving a Courtesy car if I have to SORE my car while still waiting for body parts? What's most frustrating is Onecall aren't ringing or writing to me to advise on what they call a Platinum service, I'm having to spend my time and money ringing the various groups within Onecall for the necessary information while trying to plan for a worst case scenario, even though the claims dept insist that this won't be necessary, while I'm still receiving calls from the garage each week confirming they still have know idea when the body parts will arrive. THIS IS NOT A PLATINUM SERVICE Reviewed on: 28th August 2020

No hassle and simple

I have been a customer now for years and have not had to claim, but I have found renewal and info passed over to me excellent and hassle free. Reviewed on: 28th August 2020

Best of the best

Very friendly & helpful. Easy to contact & any issue or query resolved quickly. Definitely give peace of mind with great cover, service & cost. Reviewed on: 28th August 2020

Reliable

I’ve been with One Call for years with no problems, customer service excellent, friendly, helpful, respectful. I have no problems Reviewed on: 28th August 2020

car insurance

I am very happy with my policy which is competively priced and when required the service is first class. Reviewed on: 28th August 2020

Great service

Always very helpful when I call them , give great advice and options on the insurance best to suit me , I’d highly recommend them , that’s why I give them top marks because I cannot fault them Reviewed on: 28th August 2020

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