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PayPal: Payments reviews

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4.91
Based on 3,689 reviews, last reviewed 1st May 2026
8500% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
96%
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4%
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0%
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Latest highest rating:

5

Brilliant service I’m always happy with the service, except for one occasion. Customer service couldn’t help me when I returned some items that were lost during deliver... Read more Reviewed on: 1st May 2026
nasrin bagheri's avatar
nasrin bagheri

Latest lowest rating:

1

Very poor service. Very poor service.. I had a buy now pay later credit but I wanted to do a balance transfer but PayPal said it’s not possible. I will never use PayPal ... Read more Reviewed on: 15th April 2026
Josephine 's avatar
Josephine
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About this product

PayPal enables people and businesses to send and receive money securely online and in person.

Pay for purchases, transfer money and manage transactions in one place on the app. There are flexible payment options, including spreading the cost of eligible purchases. Transactions are encrypted; eligible purchases are covered by PayPal Buyer Protection.

PayPal reviews help you find out what it’s really like to be a customer. If you’ve used PayPal before, you can also leave a review and share your experience.

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PayPal Payments reviews (3689)

Somewhat necessary, nearly always useful

4
Paypal is very easy to use - I mostly use it on ebay. On ebay it's a nigh necessity unless your seller is willing to use a postal order (too expensive and little point). I've had no problem with them and they've refunded money to me when sellers have had issues with their items. Reviewed on: 16th April 2019
Maggie_Rose's avatar
Maggie_Rose

Great

5
Very happy about British Bank !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Reviewed on: 11th January 2019
HR's avatar
HR

Incredibly flexible payment method.

5
Paypals flexibility has proven very useful in day to day situations! From paying a friend over a ticket to purchasing goods online and having their protection insurance for any troublesome sellers. Their function to transfer and exchange currencies is also helpful when gifting money to a family member abroad or having them buy some regional items on your behalf! Top notch stuff! Reviewed on: 4th December 2018
G.Spinelli's avatar
G.Spinelli

Convenient way to pay for things online

3
With a fully validated account it has been a handy way to send money in USD to family overseas. I usually compare rates with Western Union to pick best option. Main use however has been with buying and selling on ebay and for paying for small items when purchasing online. I've not had to use the buyer protection so will not comment on that part of the service. Reviewed on: 17th June 2018
Dee's avatar
Dee

Relatively easy

3
Quick and easy to make and receive payments. I would not recommended paypal credit however. Reviewed on: 7th June 2018
smurfpunx's avatar
smurfpunx

Easy to get credit nut hefty late fees and interest

2
Gives you the credit easily but makes it difficult to pay back due to limited options, high interest and late penalty fees. Reviewed on: 4th April 2018
Dadou's avatar
Dadou

Security of Account

5
I bought a laptop which is £1000 way more than my usual spend and had a phone call from them about the unusual high price purchase the next day and the man was very polite and after having a chat I was glad that my account was flagged and they checked with me the account holder that this was a genuine purchase and not some scammer who had hacked me and was trying to clear my account without my knowledge. I feel safe when I use PayPal for purchases knowing they have my back if the spend is a bit more than usual Keep up the good work as genuine customers will respect your due diligence for the safety of their accounts Reviewed on: 4th April 2018
John Dean's avatar
John Dean

Easy peasy

5
Been using it for years... so easy... love it. Reviewed on: 4th April 2018
Olivier CAUQUIL's avatar
Olivier CAUQUIL

Perfect!

5
Perfect every time. Never any hassle and super straight forward. Reviewed on: 4th April 2018
Kim Thompson's avatar
Kim Thompson

In Safe Hands

5
I like using Paypal as I know it is secure especially when you are buying online or sending some money to a friend or buying from an unknown business.I also like the fact that you can have Paypal credit which gives you 4 months interest free for purchases over £150. Reviewed on: 10th February 2018
Tracy Kenny's avatar
Tracy Kenny

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