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PayPlan: Debt solutions reviews

Name: Debt solutions
Rating: 4.94 (22303 reviews)

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4.94

Based on 22,303 reviews, last reviewed 22nd Jan 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

Debtmaster I had a debt problem and was offered help by PayPlan which exceeded my hopes and helped remove the burden of debt Reviewed on: 22nd January 2026

Latest lowest rating:

1

Very easy to deal with, set up everything for me and... Very easy to deal with, set up everything for me and the app is easy to use Reviewed on: 24th May 2024

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About this product

PayPlan offers free debt advice.

You can access support online or over the phone. Once they understand your situation, PayPlan will share the options available to help you. When you’ve chosen the solution you want to move forward with, PayPlan will support you through the entire journey.

PayPlan debt advice reviews help you find out what it’s really like to be a customer. If you’ve used PayPlan before, you can also leave a review and share your experience.

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PayPlan Debt solutions reviews (22303)

Excellent, nonjudgemental, caring and realistic

I've been with Payplan for nearly 5yrs now, they were the best provider for the services I needed. They listened, understood, did not judge or make unrealistic demands. They work with you not against you. My plan has changed often unexpectedly and they were there to answer my messages, helpful and reassuring. Couldn't have asked for a better service to support with what is a difficult, embarrassing situation..never made to feel or be told its your own fault. Reviewed on: 20th June 2023

Fantastic and life saving

I have had my plan for at least 10 years after separating from my ex, I spent £38,000 on credit cards trying to pay house bills and maintenance for my 2 children. Struggling to pay all my credit cards I contacted Payplan. I can honestly say they helped me to reduce my out going costs by £100’s of pounds and I pay back what I can afford. In 3 years I will be clear and in a much better place. Highly recommend this company I think they may of saved me from doing something silly. Thank you Payplan. Reviewed on: 20th June 2023

Excellent service

Payplan have helped me over the last 10 years and I am nearly now debt free. They never judge, always helpful and have come a long way especially with online reviews yearly.. excellent service always. Reviewed on: 20th June 2023

Reassuring, empathetic intelligent staff

Very efficient, intelligent and friendly staff who are always swift to respond and willing to help and advise. I've used Payplan for many years and they make what can be a very stressful time, easy and make the anxiety of being in debt subside Reviewed on: 20th June 2023

They take all the stress away

I have been with Payplan a number of years. I cannot fault the service I have received. They are understanding, nonjudgmental and compassionate to my circumstances. I have no hesitation in recommending (and have done to both family and friends!). Reviewed on: 20th June 2023

Helpful and worry free!

I went to payplan to help with my finances and they were so helpful and made my stresses diminish. Thank you to all the staff who have helped me get back on track. Reviewed on: 20th June 2023

Simple clear service

Payplan has made organising and paying of our debts much simpler and less stressful with fast communication. Reviewed on: 20th June 2023

get your debt sorted

2019 i decided to get my debt cleared. Was wary of who to go with so i asked union at my place of work It took 1 phone call to get things moving. Wish i had done it years ago instead of trying(and failing)to get myself free. The people at payplan said not to worry, any problems just give them a ring. At first i worried thinking they have got ulterior motives. I was wrong and this fine company with their fantastic people have been there for me. Reviewed on: 20th June 2023

Life saving solution

I was in severe debt I was worried about every letter I received in the post. Thought there was no way out and no way I could meet the payments the creditors were asking for. Then I came across payplan who were easy to set with and have massively brought down my debt without hassle with from my creditors. Then easy to change the payment amount each month that is affordable when my circumstances change financially for any reason. Couldn't recommend enough! Reviewed on: 20th June 2023

I don't know where I would be without PayPlan

I found myself in a situation, after a divorce and looking after two children as a single parent, in a position of having a credit score of 999 and just about managing to keep my head above water. When they both went to university, at the same time, I lost all benefits, i.e., child tax credits and child benefit. My income was under £20k and no financial support from my ex. This, I knew, was going to make life more difficult and then I was made redundant. I took on agency work until I found a permanent job which entailed travel and fuel expenses but was a job opportunity not to miss and has now enabled me to increase my income . However, my credit line had by now maxed out and interest growing and ot got to the point I was only covering the interest in my repayments. I knew I was in trouble making the repayments; I was juggling. I had previously tried talking to my mortgage provider, to no avail. I knew I had no where to go and I was talking to debt recovery people and Citizens Advice and found there was no empathy for the circumstances that led me to my situation and they were unable to help other than suggesting writing out a list of my debts into a template. I am more than capable of doing this myself. They were not offering me a solution I needed. I found PayPlan who have given me a life line. I knew I had to take the bull by the horns and accept the position where my credit score would drop considerably and no access to credit at all. It just had to be done. PayPlan provided the solution I needed. They talked to my creditors and an arrangement is in place to repay them with no interest. I work for a public body and am not able to undertake an alternative of writing off the debt at this stage. I have found Payplan very supportive and easy to communicate with. I have an annual review of where I am with my creditors and an offer of alternative solutions. I was so low and depressed when I sought their help. PayPlan have enabled me to lift the enormous pressure I was under and although things are very tight, life is better. I am more comftable in my work life, personal life and thankful for PayPlan being there. I had no one or anything else to turn to. Thank you from the bottom of my heart PayPlan x Reviewed on: 20th June 2023

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PayPlan: Debt solutions reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review PayPlan: Debt solutions now

PayPlan Debt solutions reviews (22303)

Excellent, nonjudgemental, caring and realistic

Fantastic and life saving

Excellent service

Reassuring, empathetic intelligent staff

They take all the stress away

Helpful and worry free!

Simple clear service

get your debt sorted

Life saving solution

I don't know where I would be without PayPlan

Review PayPlan: Debt solutions now

Join Smart Money People

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