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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.72
Based on 1,748 reviews, last reviewed 27th Jan 2026
99% decrease in 5 star reviews
in the past 90 days
89% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026
Philip's avatar
Philip
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1748)

Highly recommend

5
The easiest insurance to set up for my pooch! So quick, insured from the following day and gave me the best deal out of everyone else! Massive bonus of earning some great discounts and deals through them too. Honestly cannot fault this insurance company from what I’ve seen so far! Reviewed on: 20th September 2023
Rose Holder's avatar
Rose Holder

Perfect pet

5
As a new customer I found the whole experience excellent , Perfect pet was recommended to me by a friend. Their customer service have been very helpful in setting up my new dog insurance policy taking note of my personal requirements and proving cover to suit. As with all insurance policies it’s a great price of mind to know you’re covered should you ever need it but obviously hope you never do. I thank them for taking the time to explain everything in detail before signing me up with an excellent lifetime policy. Reviewed on: 20th September 2023
ron booth's avatar
ron booth

Great pet insurer

5
A very quick and simple process to follow firmest up. Emails and information readily available - great experience! Reviewed on: 20th September 2023
Lisa Alcroft-Jarvie's avatar
Lisa Alcroft-Jarvie

Easy to apply

5
Very easy and understandable to apply and very well priced for the insurance Reviewed on: 20th September 2023
Kelly Thompson's avatar
Kelly Thompson

Amazon

5
Not only is my pet covered, I got an amazon voucher for being referred by my mum! Reviewed on: 20th September 2023
Angela's avatar
Angela

Dreadful company - Avoid!!

1
Please pay more for a company that will support you rather than go through anything ever written about your pet to see if they can find a reason not to pay you. I appreciate that this might sound like a review from someone who is fed up because they haven’t recya payout that they were expecting. Yes, this is partly true but my experience goes way beyond a large bill where they found s loophole snd reason not to cover it. It is not just this incident but every time I have needed them for anything have been made to feel that they distrust me and are looking for reasons not to pay. Their claims process isn’t fit for purpose either. There is a glitch on their online form, meaning you have to print it out and complete it longhand and then deliver it to your vets for them to countersign. Completed forms then have to be photographed or scanned back to them along with an extensive history from the vet. Please be aware they will go through this history with a fine tooth comb and then email (at a very leisurely pace) to ask for clarification on any point, that could be cause for them not to pay out. Expect to wait weeks and months for decisions. Even those that actually go in your favour . AVOID!! Reviewed on: 19th September 2023
Heather Heather's avatar
Heather Heather

Brilliant

5
Very swift process, highly recommend Reviewed on: 19th September 2023
Billy South's avatar
Billy South

Perfect pet

5
Customer service response is excellent Reviewed on: 18th September 2023
Beverley Irvine's avatar
Beverley Irvine

Great company, easy to insure pet

5
easy to insure and compeititve premiums Reviewed on: 18th September 2023
Tom R's avatar
Tom R

Quick and easy cover

5
I found everything quick and easy to get cover online for my 3 year old frenchie Buster. I was able to go through the process easily and was covered within minutes. Reviewed on: 18th September 2023
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Diane Lowry

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