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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.72
Based on 1,748 reviews, last reviewed 27th Jan 2026
99% decrease in 5 star reviews
in the past 90 days
89% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026
Philip's avatar
Philip
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1748)

Amazing

5
Best insurance I have had yet! Great value and great coverage and so easy to set up Reviewed on: 16th August 2023
Eleanor Brown's avatar
Eleanor Brown

Great price

5
Very easy to use and looks great Reviewed on: 15th August 2023
graham jones's avatar
graham jones

Perfect pet for perfect pets

5
Easy sign up competitive prices Reviewed on: 15th August 2023
Sharon Matthews's avatar
Sharon Matthews

Great Customer Service

4
Great Customer service team, always happy to help with any queries! Reviewed on: 15th August 2023
Elizabeth Lindley's avatar
Elizabeth Lindley

Fantastic peace of mind for all my pet needs

5
These guys are great and the level of service I receive means I never have to worry about my pets needs. Reviewed on: 14th August 2023
Mark's avatar
Mark

Recommend these guys without question

5
We have both our dogs insured with Perfect pet, great price, nice discount for more than 1 dog. Would recommend to anyone. Polite and helpful staff too Reviewed on: 14th August 2023
andrew fishwick's avatar
andrew fishwick

Very easy process.

5
Sign up was very easy. Absolutely no problems. Reviewed on: 14th August 2023
David Robertson 's avatar
David Robertson

Excellent

5
Good price hassle free insurance Reviewed on: 14th August 2023
alison colthart's avatar
alison colthart

Perfect perfect pet insurance

5
Easy to use website, easy to follow plans and great prices Reviewed on: 14th August 2023
Rachel Hall's avatar
Rachel Hall

Avoid

1
We took our cat for a Urinary issue and they refused to pay our claim associating it to cat flu, even after proving he has been vaccinated against cat flu they refused to back down, fabricating their conclusion, that everything was CAT FLU related. When we challenged them to provide evidence, they could not and would not. They are driven and motivated by ensuring they keep as much of your money as possible and not on the evidence and truth of the case in hand. We had to fight together with Ombudsman to get our money back. This is how wrong this company is. The final dagger to our heart was the insurer then reduced the claimable amount through terms and conditions. The OMBUDSMAN RULED IN OUR FAVOUR and we would suggest anyone who wants to apply to review their company alias (Casualty & General Insurance Company (Europe) Ltd on the ombudsman webpage, as they have so many claims against them. 99% Upheld and not reviewed on Trustpilot. This masks reality. A totally untrustworthy, horrible, and unprofessional company to deal with. WITH ONLY ONE RECOMMENDATION AVOID AT ALL COSTS. 1 Star is far too higher a rating should be zero. Even after the Ombudsman gave them a directive not to reference Cat Flu, they still referenced it in their closing letter as a pre-existing condition. This is further evidence that they cannot be trusted. Even when the Ombudsman upheld our complaint and confirmed that they had made a mistake, there was no apologise or sign of remorse. Totally unacceptable behaviour and shows a lack of standards and ethics towards their customers. Reviewed on: 14th August 2023
Anastassia Anastassia's avatar
Anastassia Anastassia

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