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Perfect Pet Insurance: Pet insurance reviews

View other Perfect Pet Insurance products
4.55
Based on 1,750 reviews, last reviewed 10th Jun 2026
100% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

I had never claimed from prefect pets until my dogs... I had never claimed from perfect pets until my dogs finally visit where she had a blood test and subsequently as this showed she had kidney failure ha... Read more Reviewed on: 10th June 2026
Jane Mead's avatar
Jane Mead
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet insurance reviews (1750)

Perfect perfect pet insurance

5
Easy to use website, easy to follow plans and great prices Reviewed on: 14th August 2023
Rachel Hall's avatar
Rachel Hall

Avoid

1
We took our cat for a Urinary issue and they refused to pay our claim associating it to cat flu, even after proving he has been vaccinated against cat flu they refused to back down, fabricating their conclusion, that everything was CAT FLU related. When we challenged them to provide evidence, they could not and would not. They are driven and motivated by ensuring they keep as much of your money as possible and not on the evidence and truth of the case in hand. We had to fight together with Ombudsman to get our money back. This is how wrong this company is. The final dagger to our heart was the insurer then reduced the claimable amount through terms and conditions. The OMBUDSMAN RULED IN OUR FAVOUR and we would suggest anyone who wants to apply to review their company alias (Casualty & General Insurance Company (Europe) Ltd on the ombudsman webpage, as they have so many claims against them. 99% Upheld and not reviewed on Trustpilot. This masks reality. A totally untrustworthy, horrible, and unprofessional company to deal with. WITH ONLY ONE RECOMMENDATION AVOID AT ALL COSTS. 1 Star is far too higher a rating should be zero. Even after the Ombudsman gave them a directive not to reference Cat Flu, they still referenced it in their closing letter as a pre-existing condition. This is further evidence that they cannot be trusted. Even when the Ombudsman upheld our complaint and confirmed that they had made a mistake, there was no apologise or sign of remorse. Totally unacceptable behaviour and shows a lack of standards and ethics towards their customers. Reviewed on: 14th August 2023
Anastassia Anastassia's avatar
Anastassia Anastassia

Very good service

5
Tracy rang to inform of my renewal of pet insurance. I informed her I hadn’t received a renewal reminder. She apologised and then after a little negotiation about price I renewed. She was very helpful with no hard sell tactics Reviewed on: 14th August 2023
Liz Bradley's avatar
Liz Bradley

Easy online set up

5
Perfect policy for my puppy Great quote with all I need included Reviewed on: 13th August 2023
Jonathan 's avatar
Jonathan

easy sign

5
easy sign up and good value. hopefully i don’t need it but good for peace of mind Reviewed on: 12th August 2023
Stephen Thomas's avatar
Stephen Thomas

Excellent insurance

5
Easy to contact, friendly and provide extensive and reassuring cover at reasonable cost. Reviewed on: 11th August 2023
Dan Ross's avatar
Dan Ross

Good price for the deal you get

5
I like the website and login accounts it’s easy to use, all the documents you need are sorted and easy to find and read Reviewed on: 11th August 2023
Stamurs's avatar
Stamurs

At the right price.

5
My dog insurance has jumped up in price as my dog is over 10 yrs. some company’s don’t even want to insure her. So I wanted the best cover at a reasonable price. Not massive excess, and too many fancy ways to say “ you’re not covered for this”. I could have gone cheaper elsewhere, but what’s the point. Reviewed on: 11th August 2023
Patricia Doughty's avatar
Patricia Doughty

Good review

5
I did my puppy the website was easy to use and very helpful and a very good price for my puppy I would go again Reviewed on: 11th August 2023
Tyler Robbins's avatar
Tyler Robbins

Friendly, straight forward, no hassle.

5
Was recommended to me by a relative, and will be recommending them myself. Not had any major dealings yet but people seem more friendly and caring than my last insurer. Reviewed on: 11th August 2023
Ian Gardner's avatar
Ian Gardner

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