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Perfect Pet Insurance: Pet insurance reviews

View other Perfect Pet Insurance products
4.49
Based on 1,755 reviews, last reviewed 15th Sep 2026
300% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Excellent I spoke to Paige today and she couldn’t have been more helpful. She was very friendly and polite. Reviewed on: 15th September 2026
Hazalea's avatar
Hazalea

Latest lowest rating:

1

The worst companies I have come across By far one of the worst companies I have ever come across. They have consistently failed to take my direct debit for a year despite my account not cha... Read more Reviewed on: 19th August 2026
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Tom
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

Review Perfect Pet Insurance: Pet insurance now

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Perfect Pet Insurance Pet insurance reviews (1755)

OMG STAY AWAY

1
Omg!! BEWARE! Had this pet insurance for 3 years,no problem until....i made a claim. Wow i honestly can't believe what lies this company will make up to get out of paying a claim. My dog is looked after really well. No health issues at all up until July 2022 when she needed an operation for a grade 4 medial patellar luxation. I phoned Perfect pets, they said they DO NOT pay before surgery so we had to pay upfront £2000 (it does not say that in the policy). It says in my policy they pay out withing 5-7 days (they didn't) after nearly 8 weeks of phoning then every week to ask what's taking so long they finally paid out only half of the claim because: They think our vet has over charged for certain things. (That's Perfect pets opinion as it doesn't state what the maximum they'd pay for treatments in policy) I asked where Perfect Pet got their info from ,they said they looked it up on internet and decided themselves which to me sounds very unprofessional. They took £244 off because i class my dog as a medium 10-12kg mongral,she is 2 or more breeds. Perfect Pet say a mongral is 3 or more breeds but it says NOTHING in my policy or on their website what a definition of s Mongral is so...yet again they have 'made up' their own definition and changed my policy to a cross-breed (which she isn't) and said when i took my policy out i had said she was a small dog upto 10kg. I looked online at my policy and it had been changed to a small 10kg but luckly i had printed my policy out when i renewed, with it clearly stating my dog was a 10-12kg medium . I emailed them the proof but they apologised and put my premiums up by £5 a month!!! Because Perfect pet NOW class my dog as a Cross -breed,which she isn't. This company will take your money but not give it bk. I had to give 1 star because i couldn't give them -10000000000. STAY AWAY from this company. They sent me two emails with two different amounts they were willing to pay out with £300 difference so obviously can't add up properly and depending on who i spoke to when i phoned the 'lies' they told changed. At one point i was told my claim was with the managing director to look at then, i was told it was with a senier then, i was told it wasn't being looked at yet.......They should be ashamed of themselves especially with the cost of living crisis..i am appalled by them!! Reviewed on: 29th September 2022
Smudgie Smudge's avatar
Smudgie Smudge

Super service

5
Great cover at affordable prices. No issues at all when a claim is initiated Reviewed on: 28th September 2022
Erlend Poke's avatar
Erlend Poke

Good value insurance

4
Good value insurance, not need to use but easy to set up Reviewed on: 28th September 2022
jo's avatar
jo

Great value and easy to use

5
We have just signed up to Perfect Pet Insurance as the cover provided and the cost where the best we could find. Website is easy to use and signing up was very simple. Reviewed on: 26th September 2022
Marie Barley's avatar
Marie Barley

Great service and a good price

5
Been using perfect pet insurance for just over a year for my pets due to their good prices for the best cover. They’ve also been great with customer service and anything I’ve enquired about has been dealt with quickly and easily Reviewed on: 26th September 2022
Callum 's avatar
Callum

Fantastic new customer journey

5
I have used a few pet insurances over the years and I have found some daunting & hard to use even for being a young person with good knowledge in technology. I found the setting up process extremely easy & the site is a equally as easy to navigate. Reviewed on: 26th September 2022
Josh's avatar
Josh

Professional and very accommodating

5
Quick, efficient and professional Reviewed on: 26th September 2022
Scotney Jarvis's avatar
Scotney Jarvis

Competitive price and rewards.

5
Competitive price pet insurance, very clear what is included or not. Rewards are a bonus, we've never received with other insurers over the last 18 years of insuring our pets. Reviewed on: 25th September 2022
Laura Evans's avatar
Laura Evans

Great value, great service

5
Very competitive price, amazing cover, 2nd year for pet insurance and still the best quote about Reviewed on: 23rd September 2022
paula Judd's avatar
paula Judd

Quality pet insurance with no hidden extras

4
When searching for pet insurance many companies have only limited options on how much you can spend and they also often have a clause where you pay the ‘excess’ but you also pay up to 20% of the bill on top. Perfect pet had one of the lower excess fees and 0% of the other bills on their plan and covered more extras than many other companies. Reviewed on: 23rd September 2022
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CSE

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