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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.74
Based on 1,612 reviews, last reviewed 10th Sep 2025
16300% increase in 5 star reviews
in the past 90 days
350% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
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5%
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1%
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0%
See only 1 star reviews
4%

Latest highest rating:

4

Easy enough to navigate online. Easy enough to navigate online. New to the company so too soon to tell. Reviewed on: 10th September 2025
Rebecca S's avatar
Rebecca S

Latest lowest rating:

1

Ripping off your customers My first year’s renewal was emailed. After reviewing the documents, despite not making any claims my premium had increased by over £70. Not being give... Read more Reviewed on: 5th September 2025
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Maria
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1612)

Avoid this disgusting company

1
My dog had been struggling with his knees and it was affecting him as he got older. Our vet decided it was too risky to operate because of his age and his quality of life was still good despite his knees. 12 months later he started to become lame. At first the vet thought it was his knees but after we paid to have an x-ray (before deciding whether to risk the operation) the vet realised it was back and not his knees (which was good news). All that was required was pain relief and ultra sound sessions to help him get back to his usual self. This still run up a bill of £800. We put our claim in but because my dog had a higher BMI due to his age and knees the insurance company have declined the claim. Our vets wrote to Perfect Pet to explain it was nothing to do with his weight and therefore we put it a complaint in which they took 8 weeks to reply but again, rejected! I've been with this company for two years but will move away from them immediately and never use them again. In summary, avoid this company for any insurance as they will find a way not to pay you. We were looking at a bill of £3000-£5000 if it was his knees so thanks goodness it wasn't. What a disgusting company. Reviewed on: 22nd December 2021
Shane Roberts's avatar
Shane Roberts

wonderful customer service

5
I had to claim for my dog recently after she damaged her leg. Perfect Pet not only paid out fast but also kept me informed along the way. I'm so glad I chose them. Reviewed on: 29th August 2021
andrew's avatar
andrew

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