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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.74
Based on 1,610 reviews, last reviewed 9th Sep 2025
16200% increase in 5 star reviews
in the past 90 days
350% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
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1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Delt with my new pet insurance quickly and got my pa... Delt with my new pet insurance quickly and got my payment up and running with no problems. I made the right choice with perfect pet insurance. Reviewed on: 9th September 2025
Clare B's avatar
Clare B

Latest lowest rating:

1

Ripping off your customers My first year’s renewal was emailed. After reviewing the documents, despite not making any claims my premium had increased by over £70. Not being give... Read more Reviewed on: 5th September 2025
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Maria
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1610)

Great Service

5
Amazing customer service, good value products and timely responses. Reviewed on: 18th July 2022
Nikky's avatar
Nikky

Fabulous Customer Service

5
Every time I have called Perfect Pet they have been nothing short of wonderful. My dog has had several issues but they have always been caring and understanding, helping my through the claims process in an easy to understand way. Totally deserve recognition. Reviewed on: 18th July 2022
David Peterson's avatar
David Peterson

Claims Experience

5
The team at perfect pet were so helpful and efficient when assessing and settling my claim. Reviewed on: 18th July 2022
Christie's avatar
Christie

Easy claims process

5
Helped massively when I had to claim, really took away all the stress of the situation. Reviewed on: 18th July 2022
Connor's avatar
Connor

Great

5
Quick and easy to get a quote and policy. Happy with the price and the cover I have with Perfect Pet. Reviewed on: 18th July 2022
Craig's avatar
Craig

Good Value For Money!

5
Love that the Perfect Pet cover doesn't limit the number of conditions you can claim for! Most other pet insurance have a set limit. Reviewed on: 18th July 2022
Victoria Campbell 's avatar
Victoria Campbell

Amazing

5
Great service for my dog, could not ask for better Reviewed on: 18th July 2022
Tina's avatar
Tina

Awful shocking heartbreaking

1
PLEASE READ. OMBUDSMAN INVOLVED! We took out a good policy with this company and after being asked about pre existing conditions we were very honest and said we didn’t want to cover those, this was a slipped disc that happened prior to beginning this policy. Our beloved pet hurt her leg causing a ligament rupture and perfect pet gave every excuse under the sun to not pay. Pre existing - two vets proved them wrong. Overweight - by 0.1kg. After taking the complaint as far as I could with no luck and more excuses from perfect pet I involved the ombudsman who found in our favour…..still they refuse to pay. We had to take a loan to cover our dogs treatment and to date perfect pet owe us over 4,000 I will keep fighting until we get what is rightfully ours. Please note that the good reviews on here are only from people who haven’t claimed. Fight if you need to companies like this need to be stopped. They take your money and will try anything to not pay out. Reviewed on: 1st July 2022
Carrie's avatar
Carrie

Avoid this disgusting company

1
My dog had been struggling with his knees and it was affecting him as he got older. Our vet decided it was too risky to operate because of his age and his quality of life was still good despite his knees. 12 months later he started to become lame. At first the vet thought it was his knees but after we paid to have an x-ray (before deciding whether to risk the operation) the vet realised it was back and not his knees (which was good news). All that was required was pain relief and ultra sound sessions to help him get back to his usual self. This still run up a bill of £800. We put our claim in but because my dog had a higher BMI due to his age and knees the insurance company have declined the claim. Our vets wrote to Perfect Pet to explain it was nothing to do with his weight and therefore we put it a complaint in which they took 8 weeks to reply but again, rejected! I've been with this company for two years but will move away from them immediately and never use them again. In summary, avoid this company for any insurance as they will find a way not to pay you. We were looking at a bill of £3000-£5000 if it was his knees so thanks goodness it wasn't. What a disgusting company. Reviewed on: 22nd December 2021
Shane Roberts's avatar
Shane Roberts

wonderful customer service

5
I had to claim for my dog recently after she damaged her leg. Perfect Pet not only paid out fast but also kept me informed along the way. I'm so glad I chose them. Reviewed on: 29th August 2021
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andrew

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