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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.72
Based on 1,748 reviews, last reviewed 27th Jan 2026
99% decrease in 5 star reviews
in the past 90 days
85% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Spoke to a polite, native speaker. Spoke to a polite, native speaker. Service was a little slow but that wasnt a problem. Resolution made with common sense, that was a plus. Reviewed on: 15th January 2026
Jim's avatar
Jim

Latest lowest rating:

1

Disgraceful company, will do anything to not pay out... Disgraceful company, will do anything to not pay out for a genuine claim. Our dog had surgery in 2022 but it was noted his ears needed cleaning. Becau... Read more Reviewed on: 27th January 2026
Philip's avatar
Philip
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About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1748)

Easy to apply for and great communication so far .

5
Easy to apply for and great communication so far . Very competitive pricing for a good product Reviewed on: 19th August 2025
Andy F's avatar
Andy F

Excellent service fantastic cover great price

5
Excellent service fantastic cover great price Reviewed on: 19th August 2025
Fiona bowdler's avatar
Fiona bowdler

Quickly advised with what to do and very good quote.

5
Quickly advised with what to do and very good quote. Looking forward to see what kind of company it is going forward. Reviewed on: 19th August 2025
Jonathan S's avatar
Jonathan S

Easy sign up process, affordable policies and discou...

5
Easy sign up process, affordable policies and discounts for multiple pets was a huge selling point Reviewed on: 19th August 2025
Emily B's avatar
Emily B

All good so far, easy and straight forward

5
All good so far, easy and straight forward Reviewed on: 19th August 2025
Gabrielle 's avatar
Gabrielle

Easy to use the website Good value for the money.

5
Easy to use the website Good value for the money. Reviewed on: 18th August 2025
Keith M's avatar
Keith M

Exceptional throughout

5
Customer Services are second to none. The call handlers are helpful and friendly and extremely knowledgeable. Changing policy details IE: our new address was so easy. Really impressive Pet Insurance company and so Perfect Perks on top!! Reviewed on: 15th August 2025
Johanna Watson's avatar
Johanna Watson

Polly was friendly, attentive, personable.

5
Polly was friendly, attentive, personable. She made me feel as though she really cared and nothing seemed too much for her to deal with. Excellent staff member. Unfortunately, customer service appears to be a thing of the past, but you’ve got a good’n there! Lovely lovely lady Reviewed on: 14th August 2025
Lucy S's avatar
Lucy S

New Policy

5
So way to start policy online and excellent value. Reviewed on: 13th August 2025
Les's avatar
Les

Every time we try to claim, allegedly the claim form...

1
Every time we try to claim, allegedly the claim form hasn’t been submitted which clearly it has and therefore stinks of delaying tactics. When eventually (after several submissions) and we get notification of receipt, the assessment and payout takes ages Reviewed on: 12th August 2025
James leggett's avatar
James leggett

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