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Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.72
Based on 1,741 reviews, last reviewed 24th Oct 2025
1793% increase in 5 star reviews
in the past 90 days
700% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
90%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
4%

Latest highest rating:

5

Great communication. Great communication. Quick responses when help is needed Reviewed on: 24th October 2025
Sophie's avatar
Sophie

Latest lowest rating:

1

Can't access insurance policy. Can't access insurance policy. Hard to navigate through. Reviewed on: 22nd October 2025
Dennis 's avatar
Dennis
Visit provider site Read all reviews Write a review

About this product

Perfect Pet offer pet insurance for dogs and cats.

Perfect Pet insurance for dogs and cats can start from just four weeks old, with no upper age limit for pets in their senior years. 97% of claims are paid in just five working days and if the vet accepts, payments can be made direct to them.

Perfect Pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Perfect Pet before, you can also leave a review and share your experience.

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Perfect Pet Insurance Pet Insurance reviews (1741)

Polly was friendly, attentive, personable.

5
Polly was friendly, attentive, personable. She made me feel as though she really cared and nothing seemed too much for her to deal with. Excellent staff member. Unfortunately, customer service appears to be a thing of the past, but you’ve got a good’n there! Lovely lovely lady Reviewed on: 14th August 2025
Lucy S's avatar
Lucy S

New Policy

5
So way to start policy online and excellent value. Reviewed on: 13th August 2025
Les's avatar
Les

Every time we try to claim, allegedly the claim form...

1
Every time we try to claim, allegedly the claim form hasn’t been submitted which clearly it has and therefore stinks of delaying tactics. When eventually (after several submissions) and we get notification of receipt, the assessment and payout takes ages Reviewed on: 12th August 2025
James leggett's avatar
James leggett

Great advice.

5
Great advice. Really thorough and understanding. Really met our needs and expectations Reviewed on: 11th August 2025
Maria F's avatar
Maria F

I have an elderly dog and the premiums are the best...

5
I have an elderly dog and the premiums are the best for the simple cover I need just in case. Reviewed on: 11th August 2025
Celia w's avatar
Celia w

Great customer service 5*

5
Very good , I missed a payment onetime and a simple phone call sorted it friendly staff no long wait for call Reviewed on: 10th August 2025
Richard F's avatar
Richard F

Pet insurance ...

5
Very good price easy to start up a new insurance Reviewed on: 6th August 2025
Peter D's avatar
Peter D

It was easy to buy the insurance and brilliant servi...

5
It was easy to buy the insurance and brilliant service on the phone. Reviewed on: 6th August 2025
Karen Artus's avatar
Karen Artus

Fair pricing and cover.

4
Fair pricing and cover. I can't say anything for actual service as I fortunately haven't had to claim yet Reviewed on: 6th August 2025
Ant B's avatar
Ant B

Very poor kept losing documents and then didn't have...

1
Very poor kept losing documents and then didn't have a clue what we were claiming for then end up with ninety pounds for the death our beloved dog Very disappointed i wouldn't recommend to anyone who has a dog Reviewed on: 5th August 2025
Stephen prosser 's avatar
Stephen prosser

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