Smart Money People Logo
Share this page
Link copied

Perfect Pet Insurance: Pet Insurance reviews

View other Perfect Pet Insurance products
4.76
Based on 1,425 reviews, last reviewed 31st May 2025
100% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
5%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Insurance claim query Queries answered clearly and advice given to make things straight forward Reviewed on: 7th April 2025
Vivienne P's avatar
Vivienne P

Latest lowest rating:

1

DO NOT USE THIS COMPANY My dog came down suddenly with severe haemorrhage gastroenteritis. Clearly in severe pain ,discomfort vomiting blood and watery bloody stool. Contacte... Read more Reviewed on: 31st May 2025
Julie's avatar
Julie
Read all reviews Write a review

About this product

Review Perfect Pet Insurance: Pet Insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Perfect Pet Insurance Pet Insurance reviews (1425)

I thought it was stress free filling in form and eas...

5
I thought it was stress free filling in form and easy to understand. Took no time at all and covered everything I needed at a good competitive price and affordable. Also discount for more than one dog. Very good. Reviewed on: 6th September 2024
Linda T's avatar
Linda T

Great value for money

5
I’ve recently just renewed for my second year with perfect pet as it’s just great value for money and I wouldn’t want any other company looking after the health of my pet, 100% trust in them! Reviewed on: 5th September 2024
Karl M's avatar
Karl M

Competitive price, lacks dental cover

5
Price was competitive dental cover would have been of benefit Reviewed on: 5th September 2024
Stephen C's avatar
Stephen C

Pet Insurance the Best

5
Very easy to secure the insurance and a larger pet cover amount for each issue Reviewed on: 5th September 2024
Carole Jane Johnson's avatar
Carole Jane Johnson

Easy to use service and clear products

5
Easy to use service, clear products and an all round excellent service and experience. Reviewed on: 5th September 2024
Pete J's avatar
Pete J

Quick set up with a very competitive premium

5
Quick set up with a very competitive premium Reviewed on: 5th September 2024
tracy m's avatar
tracy m

This company have tried every trick in the book not...

1
This company have tried every trick in the book not to pay a claim of only 200 pounds, i would avoid at all costs, they will put so many hurdles in front of you that you actually give up. Reviewed on: 5th September 2024
Paul S's avatar
Paul S

Perfect Pet ensures the best possible customer exper...

5
Perfect Pet ensures the best possible customer experience, irrespective of the claim outcome. Reviewed on: 4th September 2024
Anonymous's avatar
Anonymous

Terrible company to deal with. AVOID

1
Terrible company to deal with. Took out a months insurance for my foster dog then wrote to tell them the dog had gone to a new home so I needed it cancelled from immediate effect. No response so presumed it was done. Then I see payment has been taken so I write again, and again and again , a total of 5 times. I also try to call and there's a half hour wait each time then get cut off so I cancel my direct debit to them in the meantime. I then get an email from them saying they can't collect my payment! I then have another half an hour wait to speak to someone, eventually get through and go through the debacle . Apparently in the small print , you can ONLY cancel by phone - so you would think they would acknowledge or respond to your email to let you know that right , but no, 5 emails just ignored . So apparently because they didn't respond when I wrote to them and didn't pick up when I tried to call them , I am now out of pocket for w extra months of insurance I didn't use / need or want . These companies are sneaky , it's all a ( not so clever) ruse to get more money out of people by changing up the small print . In what world do you suddenly not confirm cancellation of a policy in writing ? I'm in rescue and I do not appreciate the underhand way this company has operated , nor the sneaky way my money has been kept and not refunded . Shame on you . *AVOID AT ALL COSTS* Reviewed on: 4th September 2024
Louise S's avatar
Louise S

Avoid at All Costs - This Company Is a Scam!

1
I strongly advise anyone considering Perfect Pet Insurance to think twice before signing up. My experience has revealed that this company is nothing but a scam, designed to avoid paying out claims while hiding behind misleading policy terms and conditions. When my dog needed urgent treatment after ingesting part of a toy—a potentially life-threatening situation—they denied the majority of my claim. Despite following their terms and seeking immediate care to protect my pet’s health, they made ridiculous deductions, including charging me for “excessive” medication costs and refusing to cover out-of-hours fees that were necessary to prevent a serious condition from worsening. This isn't an isolated incident; a quick glance at the negative reviews here and on Trustpilot shows a clear pattern. It’s obvious that Perfect Pet Insurance has perfected the art of denying claims and dodging their responsibilities. They lure new customers in with seemingly positive reviews, which they solicit immediately after someone signs up—before they’ve even had a chance to experience the company’s true colors. This tactic creates a false sense of security and hides the reality of how appallingly they treat their customers when it comes time to pay out. I’ve been with my vet for over 15 years and have never had any issues with claims from previous insurers. Yet, Perfect Pet Insurance had the audacity to claim that my vet’s charges were excessive and outside of their “market research” limits. This is beyond frustrating—it’s fraudulent. If you care about your pets and want peace of mind, do yourself a favour and avoid this company at all costs. They are nothing more than a money-grabbing operation that will do everything in their power to avoid fulfilling their obligations. I will be escalating my complaint to the Financial Ombudsman, but in the meantime, I urge others not to fall into the same trap I and many others did. This company does not deserve your trust or your money. Reviewed on: 4th September 2024
Lucy's avatar
Lucy

Review Perfect Pet Insurance: Pet Insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill