In my opinion, Petplan is THE best insurance provider on the market. Yes, it might appear a little more expensive but there's good reason for... In my opinion, Petplan is THE best insurance provider on the market. Yes, it might appear a little more expensive but there's good reason for that. 1. The staff are always friendly, knowledgeable and helpful when I call up, putting my mind at east that my little dog Frankie will be able to get the best possible care. 2. They have paid all of my claims directly to my vet meaning I haven't been left out of pocket whilst the claim is processed. 3. The cover they provide is excellent! My friend is with another insurer and is always having to pay massive excess payments but my excess with Petplan is always the same. Read more Read less

very knowledgeable and friendly staff, quick and hassle free when it comes to claiming

Great service, don't claims load

I am a customer and veterinary professional so I have dealt with Petplan from both sides. Very good company, always fair and quick to pay... I am a customer and veterinary professional so I have dealt with Petplan from both sides. Very good company, always fair and quick to pay claims, they cost a bit more per month but you get what you pay for. Read more Read less

I have had Petplan for years and they have always been brilliant. The claiming process is easy and fairly quick. My only issue is that... I have had Petplan for years and they have always been brilliant. The claiming process is easy and fairly quick. My only issue is that you can't negotiate the price, however, the insurance is well worth it. Read more Read less

With our two cats recently we had to make use of our insurance for some important procedures. The referrals and pre-approvals were all done for... With our two cats recently we had to make use of our insurance for some important procedures. The referrals and pre-approvals were all done for us due to the process already in place between our chosen vets and the insurers. If we weren’t with PetPlan, we would have had to undertake a lot of communication and negotiation ourselves, which would have been very burdensome given the emotional side of sending our pets in for tests and procedures. Everything was taken care for us quickly, efficiently and with lots of compassion and care. I’d recommend anyone with a pet to get a policy with PetPlan, Read more Read less

Claims paid in just a few days. Really impressed with the service.

Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a... Once your on the PetPlan’s insurance and your dog develops a condition of hays it your snookered going elsewhere as all pet insurance has a no cover for previous or known issues. PetPlan’s will then continue to hike your policy costs exponentially and astronomically. We go abroad with our dog once a year and they always say to wait till we get back to the UK to claim, meaning we are out of pocket for at least 3 months, they will then argue the toss about each and every item and about the way the receipt is put together even when we also provide the individual card receipts to back our claims up. We are currently paying £112 a month for a 12 year old dog that has spent even less time in the vets for the past 2 years, in fact he’s only been in for his vaccinations so I feel this company punished you consistently for pre-existing conditions even when you are not claiming for them! Read more Read less

They really care and go above and beyond when you need to claim.