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Pockit: Account reviews

Name: Account
Rating: 2.91 (568 reviews)

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2.73

Based on 568 reviews, last reviewed 22nd May 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

43%

49%

Latest highest rating:

5

Moc dobra cart kevjemu je vihodna Moc dobra cart kevjemu je vihodna Reviewed on: 10th May 2025

Latest lowest rating:

1

Extremely Disappointed and Considering Legal Action... Extremely Disappointed and Considering Legal Action I’m extremely disappointed with my experience with Pockit. My account has been blocked since Apri... Read more Reviewed on: 22nd May 2025

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Pockit Account reviews (568)

Dealing with Pockit is a Nightmare

I was due a £1700 payment from an Insurance Company. I checked the Pockit Website from my Phone and in the limits section it said You can deposit a maximum of £30,000 per year, £5000 per month, £2500 per week and (£750 per day if you transfer using a debit card) I asked the Insurance to transfer the £1700 by bank transfer as it was within the £2500 per week and not by debit card. The transaction was declined. I phoned the helpline waited 20 minutes before speaking to an operator who said "It's been declined because there's a daily bank transfer limit of £1500. Apparently they don't put all the limits in the maximum limits section so you have to look in Terms & Conditions!! She explained that the money would be credited back to the insurance company within 1-3 working days. Explained situation to Insurers who said they'd raise a cheque and issue it as soon as refund received. Checked with them after 3 days no refund received. E-mailed Pockit with confirmation of non receipt from Insurer. Site says "we aim to respond to your e-mail within 48 hours" Called helpline waited 15 minutes to be told "I see your e-mail you need to speak to finance department they don't open on Saturday I'll ask them to call you on Monday" Rang Pockit Monday (having heard nothing from their finance department" Waited 18 minutes operator said "Yes I see your e-mail. Transfers can take up to a maximum of 10 days I'll e-mail finance to sort this out for you" I asked to speak to someone in finance "sorry they don't take calls I'll get the information you requested and e-mail it to you today" The transfer from my insurer was made on a Monday received by pockit and declined on Tuesday so I don't see how the refund of the declined transfer should take 10 days Trying to speak to them takes ages. When you do speak to them they tell you different things. Useful Account to have when everything goes smoothly, they are rubbish at customer service when anything goes wrong. Website misleading (though they promise to update the limits section!) Reviewed on: 10th July 2017

Simple and convenient

Absolutely brilliant. Easy top up and with draw and great discounts!! Reviewed on: 5th July 2017

Pocket is the best pre-paid card in the UK

Everything is so simple with Pocket. Plus no crazy fees and super customer service Reviewed on: 5th July 2017

Excellent! Couldn't be simpler to sign up for or to use.

I was a bit dubious at first as I have another card and I find the charges quite high with that one, but after reading about Pockit I decided that all looked good. It couldn't have been simpler to apply for, simple to use with minimal charges - which I don't mind paying as every business has to make money. All in all a very fair card and I'm very pleased with it, will definitely be recommending it to family and friends (and even non friends too). Reviewed on: 4th July 2017

Pocket Money

I love this card it makes me feel good to know that I can use my money whenever I need to, wouldn't be without it. Reviewed on: 4th July 2017

Great

Have held card for two years. No issues. Like almost instant statement . Use Pockit for everyday shop contactless payments Reviewed on: 10th June 2017

An absolute disgrace.

My experience with Pockit has been a NIGHTMARE. They are treating me like an idiot. I lost £150, my shopping money at an ATM machine on Sunday 28th May. The Link machine providers say its the responsibility of the bank to sort it. That's a joke... I have been phoning and emailing ever since to try to sort it. They refuse to discuss it with me, and have blocked my account. The people I have spoken with are condescending and patronising and because I am an OAP, and not good with technology treat me as if I'm totally stupid. I cannot afford to lose this money, and why should I? I will fight them until I get it back. AVOID THIS COMPANY AT ALL COSTS. Reviewed on: 30th May 2017

Beware. ROBBERS/LIARS

My names Martin Dunn, this Company is in the middle of trying to steal £300 on me, from the 4th May they have been trying. They have made up 6 different stories as i was able to prove them wrong the first 5 times but I really cant be annoyed anymore. I am actually letting them steal my £300, it was my sons money too!! Company really needs shut down, they reply to these reviews to make it look like they want to help, then you contact them and they are cheeky again and make up more lies. I have been lied to be Kieran, Joshua, Mafalda and Laura now. Reviewed on: 22nd May 2017

Avoid Pockit...They get the money and never debit them into your account

I had the worst experience of my life. This company (God know if this is a company or not) is a complete joke! I transfered £100 from my bank account, so I can start using the card while on holidays. IT's been a month and I still can't see my money. I have given them 2 options: either return my money into my bank acc or debit my pockit acc. Nothing has happened. It's been a month and I think they are playing games. It is a complete mess. WAKE UP PEOPLE. They are using our money to make profit and they dont care about their customers. I will file a complaint with FOS and I swear they will be begging me to stop going after them... useless people Reviewed on: 4th May 2017

Absolutely awful non existent customer service

I opened a pocket account in October last year, transferred £200. This took a few weeks to reach the pockit card for some reason. I was unable to get hold of anyone at pockit and when I did they were extremely rude and unhelpful. Still trying to resolve this issue. Reviewed on: 26th April 2017

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Pockit: Account reviews

No new 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Pockit: Account now

Pockit Account reviews (568)

Dealing with Pockit is a Nightmare

Simple and convenient

Pocket is the best pre-paid card in the UK

Excellent! Couldn't be simpler to sign up for or to use.

Pocket Money

Great

An absolute disgrace.

Beware. ROBBERS/LIARS

Avoid Pockit...They get the money and never debit them into your account

Absolutely awful non existent customer service

Review Pockit: Account now

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