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Pockit: Account reviews

View other Pockit products
2.72
Based on 566 reviews, last reviewed 27th Mar 2025
100% increase in 5 star reviews
in the past 90 days
400% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
43%
See only 4 star reviews
4%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

My Pockit Account has been on review for a week I have been a Pockit customer since June 2024 and my experience has been absolutely terrible. To maintain the account, you need to pay a monthly fee. ... Read more Reviewed on: 27th March 2025
Nico F's avatar
Nico F
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (566)

Pocket is the best pre-paid card in the UK

5
Everything is so simple with Pocket. Plus no crazy fees and super customer service Reviewed on: 5th July 2017
Budda Jenkins's avatar
Budda Jenkins

Excellent! Couldn't be simpler to sign up for or to use.

5
I was a bit dubious at first as I have another card and I find the charges quite high with that one, but after reading about Pockit I decided that all looked good. It couldn't have been simpler to apply for, simple to use with minimal charges - which I don't mind paying as every business has to make money. All in all a very fair card and I'm very pleased with it, will definitely be recommending it to family and friends (and even non friends too). Reviewed on: 4th July 2017
Jack Luxford's avatar
Jack Luxford

Pocket Money

5
I love this card it makes me feel good to know that I can use my money whenever I need to, wouldn't be without it. Reviewed on: 4th July 2017
Ann Birch's avatar
Ann Birch

Great

5
Have held card for two years. No issues. Like almost instant statement . Use Pockit for everyday shop contactless payments Reviewed on: 10th June 2017
Richard Owen 's avatar
Richard Owen

An absolute disgrace.

1
My experience with Pockit has been a NIGHTMARE. They are treating me like an idiot. I lost £150, my shopping money at an ATM machine on Sunday 28th May. The Link machine providers say its the responsibility of the bank to sort it. That's a joke... I have been phoning and emailing ever since to try to sort it. They refuse to discuss it with me, and have blocked my account. The people I have spoken with are condescending and patronising and because I am an OAP, and not good with technology treat me as if I'm totally stupid. I cannot afford to lose this money, and why should I? I will fight them until I get it back. AVOID THIS COMPANY AT ALL COSTS. Reviewed on: 30th May 2017
Rosie Bea's avatar
Rosie Bea

Beware. ROBBERS/LIARS

1
My names Martin Dunn, this Company is in the middle of trying to steal £300 on me, from the 4th May they have been trying. They have made up 6 different stories as i was able to prove them wrong the first 5 times but I really cant be annoyed anymore. I am actually letting them steal my £300, it was my sons money too!! Company really needs shut down, they reply to these reviews to make it look like they want to help, then you contact them and they are cheeky again and make up more lies. I have been lied to be Kieran, Joshua, Mafalda and Laura now. Reviewed on: 22nd May 2017
Martin Dunn's avatar
Martin Dunn

Avoid Pockit...They get the money and never debit them into your account

1
I had the worst experience of my life. This company (God know if this is a company or not) is a complete joke! I transfered £100 from my bank account, so I can start using the card while on holidays. IT's been a month and I still can't see my money. I have given them 2 options: either return my money into my bank acc or debit my pockit acc. Nothing has happened. It's been a month and I think they are playing games. It is a complete mess. WAKE UP PEOPLE. They are using our money to make profit and they dont care about their customers. I will file a complaint with FOS and I swear they will be begging me to stop going after them... useless people Reviewed on: 4th May 2017
Mil Kar's avatar
Mil Kar

Absolutely awful non existent customer service

1
I opened a pocket account in October last year, transferred £200. This took a few weeks to reach the pockit card for some reason. I was unable to get hold of anyone at pockit and when I did they were extremely rude and unhelpful. Still trying to resolve this issue. Reviewed on: 26th April 2017
Diane Saadya's avatar
Diane Saadya

Avoid Pockit please!

1
Pockit do not deserve a single star, they nearly ruined my cousins life, issue with money going into the wrong account but money was not refunded and he couldn't pay his rent. Its been going on for 3 months and Pockit keeps coming up with all sort of ridiculous stories, can someone please advise on who we can report to please! Reviewed on: 21st April 2017
Tony 's avatar
Tony

Missing funds

1
Initially, for a couple of years, I was delighted with this card. Topped up £20-40 each month by direct debit. Then, this winter, they started charging to top up this way and insisted it had to be via bank transfer to stay free. First bank transfer smooth. The 2nd went missing. Taken from my bank but not in Pockit account even 15 days later. Customer services via email are SHOCKINGLY bad. I would now recommend AGAINST taking out this card, from previously being happy with it Reviewed on: 5th April 2017
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Anonymous

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