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Pockit: Account reviews

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2.68
Based on 570 reviews, last reviewed 4th Aug 2025
100% decrease in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
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49%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Stay clear they will take your money and ask proof r... Stay clear they will take your money and ask proof restrict bank for days with no update can’t speak to customer service! No contact number block beni... Read more Reviewed on: 4th August 2025
Shannon T's avatar
Shannon T
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (570)

Cannot get through to customer service

1
I lost my password and PIN after not using the card for a long time. When I requested password reset no email comes and I cannot see to call them successfully. I would not recommend this card to anyone Reviewed on: 15th July 2017
Stephan Laurent's avatar
Stephan Laurent

Do not get a pockit card - ITS A SCAM

1
First they tell you, get a pockit card its easy, name, address, load ur card & go shop. Total bullshit! I believed them to my cost. What they don't tell you is, you cannot use it strait away. They don't tell you that you must supply photographic ID before you can use it & they do this by telling every customer, "We can't verify ur address, please send two forms of ID" That is an outright & deliberate lie, pure deceit. They know full well before they take ur money that they're going to say that, but not before & once you put ur money in, they put a stop on ur card & refuse to give you ur money back. You want proof? Ok, I sent this email to Pockit on Monday 10th July 2017... Why is my card rejected everywhere I go & how come I can never get money out when I need it? They replied today 13th July 2017, this is a copy of their email... (Pockit) Jul 13, 13:51 BST Hi Paul, Thank you for contacting Pockit. Your withdrawals have been declined due to your limits. As a Lower account limit holder. Your monthly pay in limit is £200 and out limit is £800 in 30 days. The maximum you can withdraw in a year is £80. What use is an account were you can pay thousands into in a year but can only withdraw £80 a year. Its absulutely absurd, but there it is in black & white, the full proof of the Pockit Scam - Don't give them a penny, you've been warned folks. Reviewed on: 13th July 2017
paul thomson's avatar
paul thomson

Dealing with Pockit is a Nightmare

1
I was due a £1700 payment from an Insurance Company. I checked the Pockit Website from my Phone and in the limits section it said You can deposit a maximum of £30,000 per year, £5000 per month, £2500 per week and (£750 per day if you transfer using a debit card) I asked the Insurance to transfer the £1700 by bank transfer as it was within the £2500 per week and not by debit card. The transaction was declined. I phoned the helpline waited 20 minutes before speaking to an operator who said "It's been declined because there's a daily bank transfer limit of £1500. Apparently they don't put all the limits in the maximum limits section so you have to look in Terms & Conditions!! She explained that the money would be credited back to the insurance company within 1-3 working days. Explained situation to Insurers who said they'd raise a cheque and issue it as soon as refund received. Checked with them after 3 days no refund received. E-mailed Pockit with confirmation of non receipt from Insurer. Site says "we aim to respond to your e-mail within 48 hours" Called helpline waited 15 minutes to be told "I see your e-mail you need to speak to finance department they don't open on Saturday I'll ask them to call you on Monday" Rang Pockit Monday (having heard nothing from their finance department" Waited 18 minutes operator said "Yes I see your e-mail. Transfers can take up to a maximum of 10 days I'll e-mail finance to sort this out for you" I asked to speak to someone in finance "sorry they don't take calls I'll get the information you requested and e-mail it to you today" The transfer from my insurer was made on a Monday received by pockit and declined on Tuesday so I don't see how the refund of the declined transfer should take 10 days Trying to speak to them takes ages. When you do speak to them they tell you different things. Useful Account to have when everything goes smoothly, they are rubbish at customer service when anything goes wrong. Website misleading (though they promise to update the limits section!) Reviewed on: 10th July 2017
Steve's avatar
Steve

Simple and convenient

5
Absolutely brilliant. Easy top up and with draw and great discounts!! Reviewed on: 5th July 2017
Matthew Fletcher's avatar
Matthew Fletcher

Pocket is the best pre-paid card in the UK

5
Everything is so simple with Pocket. Plus no crazy fees and super customer service Reviewed on: 5th July 2017
Budda Jenkins's avatar
Budda Jenkins

Excellent! Couldn't be simpler to sign up for or to use.

5
I was a bit dubious at first as I have another card and I find the charges quite high with that one, but after reading about Pockit I decided that all looked good. It couldn't have been simpler to apply for, simple to use with minimal charges - which I don't mind paying as every business has to make money. All in all a very fair card and I'm very pleased with it, will definitely be recommending it to family and friends (and even non friends too). Reviewed on: 4th July 2017
Jack Luxford's avatar
Jack Luxford

Pocket Money

5
I love this card it makes me feel good to know that I can use my money whenever I need to, wouldn't be without it. Reviewed on: 4th July 2017
Ann Birch's avatar
Ann Birch

Great

5
Have held card for two years. No issues. Like almost instant statement . Use Pockit for everyday shop contactless payments Reviewed on: 10th June 2017
Richard Owen 's avatar
Richard Owen

An absolute disgrace.

1
My experience with Pockit has been a NIGHTMARE. They are treating me like an idiot. I lost £150, my shopping money at an ATM machine on Sunday 28th May. The Link machine providers say its the responsibility of the bank to sort it. That's a joke... I have been phoning and emailing ever since to try to sort it. They refuse to discuss it with me, and have blocked my account. The people I have spoken with are condescending and patronising and because I am an OAP, and not good with technology treat me as if I'm totally stupid. I cannot afford to lose this money, and why should I? I will fight them until I get it back. AVOID THIS COMPANY AT ALL COSTS. Reviewed on: 30th May 2017
Rosie Bea's avatar
Rosie Bea

Beware. ROBBERS/LIARS

1
My names Martin Dunn, this Company is in the middle of trying to steal £300 on me, from the 4th May they have been trying. They have made up 6 different stories as i was able to prove them wrong the first 5 times but I really cant be annoyed anymore. I am actually letting them steal my £300, it was my sons money too!! Company really needs shut down, they reply to these reviews to make it look like they want to help, then you contact them and they are cheeky again and make up more lies. I have been lied to be Kieran, Joshua, Mafalda and Laura now. Reviewed on: 22nd May 2017
Martin Dunn's avatar
Martin Dunn

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