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Pockit: Account reviews

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2.67
Based on 573 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
150% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
4%
See only 3 star reviews
2%
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2%
See only 1 star reviews
50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025
Shaun P's avatar
Shaun P
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (573)

Avoid before they pockit your money

1
Had 230 pound sent into my account, pockit sent an email saying that they declined the transaction. So we called they said it will be back in the original account in 3 working days, a week passes and still no sign of it. Checking around it seems other people have had this similar problem, funnily enough their "merchant bank" seems to fail quite often. When we contacted them again they asked for proof! They sent an email to us stating the money was declined! So they said they will send a form we need to fill in with 10 questions about the transaction. Since then another week has passed and they are now ignoring our emails. Get your money out while you can! I will be contacting watchdog and known investors straight away and the financial Ombudsman as soon as it hits 8 weeks. Reviewed on: 21st September 2017
Jam sib's avatar
Jam sib

Pockit are scam company Withholding my money

1
Pockit are absolutely useless they are scammers they disabled my account without notice and told me no money can go in or out however they have accepted payment of my child and working tax credits yet I can't get it when I ring I'm greeted with rude staff who say they can't access my account! I provided all proof of id and address which apprantly is still being verified been told takes 30/45 days yet I can't gety money which they are holding illegally!!! My kids need food nappies gas electric etc and I can't get my money and can't speak to anyone at pockit. Its disgraceful these people think they can do this!!!! Would give zero stars if I could !!! Robbing b#@£%@£# Reviewed on: 15th September 2017
Vic ky's avatar
Vic ky

I was scammed by one of their customers

1
One of their customers Pockited £200 for a sofa and never delivered it. Their phone is now off. This service is used mainly by fraudsters. Account number I sent the money to was 01527665 sort code 233272 Reviewed on: 14th September 2017
Alena Smidova's avatar
Alena Smidova

Useless

1
Totally useless. It takes about an hour and a half or so everytime you load your card by bank transfer. They are less than useless on Sundays. Today is Sunday, my card was loaded at 10am and it's half 3 and it's still not gone on. I've rang them twice. The first time the guy (who you could barely understand) couldn't care less and said it could take up to 5 hours to go on my card, I've just rang again and the woman said that their fasterpayments aren't working but they are trying to fix it. I don't expect to be able to access this money at all today now. Once you load your card, they get the money then it just seems like they'll credit your account when they can be bothered. Avoid like the plague. NB.. Every time my card has been loaded on a Sunday there has been problems. It's like they run with a total skeleton staff that don't know what they are doing. The last time I had need to ring it was a Sunday too. I had someone put me £1 in because its costs 99p to withdraw cash from an ATM (fair enough) but virtually a whole day had gone by and it hadn't gone on. When I rang them that time NO ONE in their building knew what the minimum amount was that you had to put on so you could load your card. She even went away to ask. You couldn't make it up. Edited to add: It's 17:40 and my money still isn't on my card. It was put on at 10:00 this morning. Edit: 19:31 still not in. Reviewed on: 10th September 2017
James Marshall 's avatar
James Marshall

Totally and utterly useless

1
Totally useless. It takes about an hour and a half or so everytime you load your card by bank transfer. They are less than useless on Sundays. Today is Sunday, my card was loaded at 10am and it's half 3 and it's still not gone on. I've rang them twice. The first time the guy (who you could barely understand) couldn't care less and said it could take up to 5 hours to go on my card, I've just rang again and the woman said that their fasterpayments aren't working but they are trying to fix it. I don't expect to be able to access this money at all today now. Once you load your card, they get the money then it just seems like they'll credit your account when they can be bothered. Avoid like the plague. NB.. Every time my card has been loaded on a Sunday there has been problems. It's like they run with a total skeleton staff that don't know what they are doing. The last time I had need to ring it was a Sunday too. I had someone put me £1 in because its costs 99p to withdraw cash from an ATM (fair enough) but virtually a whole day had gone by and it hadn't gone on. When I rang them that time NO ONE in their building knew what the minimum amount was that you had to put on so you could load your card. She even went away to ask. You couldn't make it up. Edited to add: It's 17:40 and my money still isn't on my card. It was put on at 10:00 this morning. Edit: 19:31 still not in. Reviewed on: 10th September 2017
James Marshall 's avatar
James Marshall

The Jatania family Pockit scam..

1
The Jatania family Pockit scam.. For months I have been sending ID to pockit to upgrade my account, but they keep ignoring my request. That was until I contacted Trustpilot. Pockit called me within the hour saying, send your ID again. So I agreed, but before I did, my lawyer said, "Before you send it to them, send it to the following people first" So... 1. I sent it to The Office Of Fair Trading. 2. I sent it to Verisign. 3. I sent it to the treasury. 4. And finally, I sent it to the Bank of England. I received confirmation almost immediately from all 4 of these sources. All stated the photo was fully legible & would be acceptable to them as proof. One of the sources was kind enough to type it out in full & send it to me. I then sent the same photo to Pockit & do you know what they did? They emailed me & said.. Quote.. "Proof of address is not compliant with our standards for upgrading" Ahaa! And what standards would they be pray I ask Mr Jatania? Well, there you have it folks, overwhelming, absolute and unequivicol proof that Pockit are liars & scammers & frankly, as I have just proven, pretty dumb ones at that.. The family behind this scam, is a london based Indian family.. The Jatania family.. the pockit element being run by one Virraj Jantania.. If you are a Pockit customer or investor... know someone who is.. GET YOUR MONEY OUT STRAIT AWAY OR YOU WILL LOOSE IT! I should also extend the same advice to those who have invested their own cash in the Pockit scam and they are.. Sir Alex Ferguson... Concentric Ventures Harold Mechelynck Jon Moulton Mothercare CEO - Mark Newton-Jones Kevin Reynolds (a partner at Bridgepoint Capital) Colin Harris (founder of Fresh Direct, the food wholesaler) Stuart Middleton (former creative director of Card Factory) Reviewed on: 26th August 2017
paul thomson's avatar
paul thomson

Thieves, con-artists and fraudsters

1
Been denied my wages and locked out my account even after providing all requested information from them, I am now seeking court proceedings against as it is effectively theft. Never trust this company with your money!! Reviewed on: 25th August 2017
Macaulay akins's avatar
Macaulay akins

pockit scam

1
Pockit Scam! Appeal to anyone in the vicinity of Pockit offices.. Please phone your local CID or FRAUD SQUAD & get them round to Pockit offices to investigate.. Major Fraud & money laundering operation & misappropriation of customer funds.. Reviewed on: 23rd August 2017
paul thomson's avatar
paul thomson

POCKIT IS A SCAM!

1
I sent upgrade documents to Pockit over two weeks ago.. Pockit acknowledged these documents, stating I would receive an email within 48 hours. That was over 2000 hours ago & all of my emails since have been ignored. They don't answer the phone. I was booked to go on holiday tomorrow but I've had to cancel it because pockit have all my money I don't have any Food, Water, Gas, Electricity. Neither myself nor my dog have eaten for two days. Ive told pockit this & they still haven't responded. Only something so desperately depraved, cruel & evil would fail to respond to that information. Im past caring about the money, we're going to die. Please! for your good folks, do not give pockit any money, its a SCAM! They're not regulated like banks, they're just a bunch of scamers from Pakistan looking to make a quick buck. I have over 10,000 emails from people who have said the same things I have. People have even told me, members of their family have committed suicide because of what pockit did to them. Its all about the money folks, they don't care about you. Once they get enough, they'll disappear. And don't pay any attention to the recent reviews, because all they do is when all the bad reviews build up, they falsify a dozen reviews just to push the bad ones to the back. Proof of this is... Go read there Twitter account... OMG, thousands of complaints, one after the other. But they don't care folks, all they want is for you to keep giving them your money. I've even told them to give me a simple appology, put my account right & I will remove all my posts, but nope, not a peep, because they just don't give a dam. Quite frankly, you would never get gangsters behaving like this. Proper gangsters are very respectful people, they have manners. These pockit guys think manners is a big country house. Do not have anything to do with pockit folks, get your money out (if you can) & put it into the post office they do a pay as you go mastercard exactly the same as pockit, except the post office card actually works & your moneys safe. SERIOUSLY.. YOU HAVE BEEN WARNED!POCKIT IS A SCAM! Reviewed on: 23rd August 2017
paul thomson's avatar
paul thomson

The most disgusting service ever

1
Customer service has no answer at none of the questions Reviewed on: 22nd August 2017
Maria Kamatovic's avatar
Maria Kamatovic

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