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Pockit: Account reviews

View other Pockit products
2.36
Based on 579 reviews, last reviewed 12th Aug 2026
No new 5 star reviews
in the past 90 days
50% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
42%
See only 4 star reviews
4%
See only 3 star reviews
2%
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2%
See only 1 star reviews
50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Extremely frustrating experience Extremely frustrating experience with Pockit I have had a very disappointing experience with Pockit. My account was placed under review and I was as... Read more Reviewed on: 12th August 2026
Liam T's avatar
Liam T
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (579)

WORST COMPANY EVER

1
Do not bother with this company, worst prepaid card ever Reviewed on: 16th October 2017
Geoff Melhuish's avatar
Geoff Melhuish

great idea but actually sucks

2
Great idea but their systems & support absolutely suck. I have very little confidence that they will look after my money adequately, so I keep very small balances. Perhaps when they get their act together and learn to walk before they can run it'll improve. The sign up process went wrong and the account wouldn't open because they needed some documents they didn't tell me they needed, I had to ask. When I asked what went wrong they didn't answer the question. I paid in some money which showed on my account, but a couple of days later they changed the paying-in process and the original money went missing. It took weeks to get it resolved. When I asked what went wrong they didn't answer the question. An additional card on the account couldn't be activated, and when I asked them why they didn't answer the question but did activate the card. I added money to the additional card, but when the card was used first time it was declined, the card cancelled, and the money on the account vanished. After several days they told me there was a glitch in their systems. After several more days they said I had cancelled the card and then refunded the money. I hadn't cancelled the card, and not once did anyone answer my questions. There are a load of inconsistencies on the site and on the statements e.g. when the money from the additional card went missing they added it to the main account but the statement for the additional account doesn't show it as being debited. Hard to keep track if the statements are wrong, and hard to have confidence if a 'glitch' can make your money disappear, and hard to have confidence if direct simple questions go unanswered. Reviewed on: 11th October 2017
Roger Mellie's avatar
Roger Mellie

POKIT CARD IS A SCAM

1
BEWARE OF POKIT CARD ...BEWARE POKIT ...THEY BLOKED £250 FOR FEW MONTHS NOW...WORST PREPAID CARD EVER....WHEN THEY SEE YOU HAVE MORE FOUNDS IN ACCOUNT THEY WILL BLOCK..THEY WILL ASK ID AND PROOF Of Address..AFTER YOU SEND THEM YOU ARE WAITING MONTHS..WHEN YOU ASK THEM WHEN THEY WILL UNBLOCK THE FOUNDS THEY WILL SAY**WE DON 'T KNOW THE ACCOUNT IS IN REVIEW*** BEWARE*** POKIT IS INDIAN FAMILY JATARA SCAM*** BEWARE***CUSTOMERS SERVICE SLL SAME STORY AND SAME GENERIC REPLY...SCAMERS Reviewed on: 9th October 2017
Dany 's avatar
Dany

pockit are useless

1
Almost a month of pockit withholding my money and no reason other than account being reviewed... ID they requested were sent the day they asked for it yet customer service have no answers! Emails get ignored or a generic email is sent...still no explanation! I was told no money could go in the account yet they've taken over £200!! Still no explanation! I've struggled with three children for nearly a month! Absolutely shocking they can do this! Reviewed on: 7th October 2017
Vic ky's avatar
Vic ky

wheres my money pockit

1
Pockit have had my money for over three months, they locked me out of my account, after a card change so I can't withdraw anything. Twice they have promised to write a cheque but guess what no cheque. Financial Ombudsman is pretty weak at getting into action so I have to wait an additional eight weeks before I can get them involved. DO NOT sign up with pockit there are better options in the market. Reviewed on: 29th September 2017
Iain Ponman's avatar
Iain Ponman

Pockit won't let me get my money now ignoring emails

1
Going into the second week since pockit disabled my account asked for my id which I gave but told will take 30/45 days to review my account was also told that no money could go in or out whilst disabled yet pockit have taken over £200 of my money and won't give it back. When I call still the same ignorant staff and when I email I get the same message "my account under review when we have an update we'll be in touch" now I'm not even getting replies! I've three children one is 18 months old I've had no money for anything because of these scammers its disgraceful!!! And no one seems to know anything if my money isn't bounced back I'll be going to the police! Reviewed on: 21st September 2017
Vick's avatar
Vick

Avoid before they pockit your money

1
Had 230 pound sent into my account, pockit sent an email saying that they declined the transaction. So we called they said it will be back in the original account in 3 working days, a week passes and still no sign of it. Checking around it seems other people have had this similar problem, funnily enough their "merchant bank" seems to fail quite often. When we contacted them again they asked for proof! They sent an email to us stating the money was declined! So they said they will send a form we need to fill in with 10 questions about the transaction. Since then another week has passed and they are now ignoring our emails. Get your money out while you can! I will be contacting watchdog and known investors straight away and the financial Ombudsman as soon as it hits 8 weeks. Reviewed on: 21st September 2017
Jam sib's avatar
Jam sib

Pockit are scam company Withholding my money

1
Pockit are absolutely useless they are scammers they disabled my account without notice and told me no money can go in or out however they have accepted payment of my child and working tax credits yet I can't get it when I ring I'm greeted with rude staff who say they can't access my account! I provided all proof of id and address which apprantly is still being verified been told takes 30/45 days yet I can't gety money which they are holding illegally!!! My kids need food nappies gas electric etc and I can't get my money and can't speak to anyone at pockit. Its disgraceful these people think they can do this!!!! Would give zero stars if I could !!! Robbing b#@£%@£# Reviewed on: 15th September 2017
Vic ky's avatar
Vic ky

I was scammed by one of their customers

1
One of their customers Pockited £200 for a sofa and never delivered it. Their phone is now off. This service is used mainly by fraudsters. Account number I sent the money to was 01527665 sort code 233272 Reviewed on: 14th September 2017
Alena Smidova's avatar
Alena Smidova

Useless

1
Totally useless. It takes about an hour and a half or so everytime you load your card by bank transfer. They are less than useless on Sundays. Today is Sunday, my card was loaded at 10am and it's half 3 and it's still not gone on. I've rang them twice. The first time the guy (who you could barely understand) couldn't care less and said it could take up to 5 hours to go on my card, I've just rang again and the woman said that their fasterpayments aren't working but they are trying to fix it. I don't expect to be able to access this money at all today now. Once you load your card, they get the money then it just seems like they'll credit your account when they can be bothered. Avoid like the plague. NB.. Every time my card has been loaded on a Sunday there has been problems. It's like they run with a total skeleton staff that don't know what they are doing. The last time I had need to ring it was a Sunday too. I had someone put me £1 in because its costs 99p to withdraw cash from an ATM (fair enough) but virtually a whole day had gone by and it hadn't gone on. When I rang them that time NO ONE in their building knew what the minimum amount was that you had to put on so you could load your card. She even went away to ask. You couldn't make it up. Edited to add: It's 17:40 and my money still isn't on my card. It was put on at 10:00 this morning. Edit: 19:31 still not in. Reviewed on: 10th September 2017
James Marshall 's avatar
James Marshall

Review Pockit: Account now

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