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Pockit: Account reviews

Name: Account
Rating: 2.36 (579 reviews)

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2.36

Based on 579 reviews, last reviewed 12th Aug 2026

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

42%

50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025

Latest lowest rating:

1

Extremely frustrating experience Extremely frustrating experience with Pockit I have had a very disappointing experience with Pockit. My account was placed under review and I was as... Read more Reviewed on: 12th August 2026

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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

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Pockit Account reviews (579)

HORRENDOUS COMPANY

Why do you not reply to people, I have had Money taken from my account (Like many other Pockit card users) and you don't care... Anybody reading this please avoid like the plague.. I have had money taken from the card and debits in San Paulo... I've paid for someone's petrol in South America...!! POCKIT really don't care, their customer care number just rings and rings (costing 13p/min), so trying to speak to them about lost money, costs you Money...! THET ARE AWFUL>>>> AVOID AVOID AVOID Reviewed on: 10th November 2017

Fraudulant Card Debits

My Pockit card has had Fraudulent debits from unknown 3rd Parties in San Paulo and also some American States, Pockit , When I e-mail Pockit (using their online form and externally via their e-mail address nobody gets back to me.. then I have tried phoning their customer services number.. guess what.. you just get the 'your call is important message', but nobody answers.. this is so frustrating.. You have money Fraudulently missing from your account and nobody is available to even answer the phone to help.. Pockit... Why is your customer service so bad... also reading other reviews, I am not the only one to have money missing to debits in South America.. how is this happening.. I have given up trying to contact Pockit and put the Money loss down to experience, I will demonstrate by cancelling the card and walking away.. I urge others to research this problem before committing...!! Reviewed on: 9th November 2017

Terrible customer service

When you try to call Pocket you wait for 20 minutes and all the time you are paying for the call, if you get answered you get unhelpful, rude don't care less staff saying they will send a email, which is what you have already done and no one has answered ,that is why you are trying to talk to someone to help you. DO NOT WASTE YOU TIME WITH THIS COMPANY IF YOU WANT TO SEE YOUR MONEY AGAIN Reviewed on: 8th November 2017

DO NOT USE THIS MICKY MOUSE COMPANY

My account is still blocked after months of sending them what they ask for, a shambles of a company, if Pocket goes bust everybody's money is NOT GUARANTEED under any regulations YOU LOSE ALL OF YOUR MONEY STAY AWAY FROM POCKET Reviewed on: 1st November 2017

Stay well clear of this company

Stay well clear of this company!!! If you read the reviews there are to many people having the same problem i had, i done a funds transfer to my own current account & it never arrived, after numerous attempts trying to get an answer on the phone (at least a dozen attempts) i kept getting cut off after 20mins so i started emailing, it then took over 20 emails to have the problem resolved, if i hadn’t persisted i would never have seen that money again, customer service is a joke, i have now cut up the card & will never use this service again, complete bunch of amateurs & crooks, this place needs shut down, YOU HAVE BEEN WARNED DO NOT TOUCH!!! Reviewed on: 27th October 2017

£978.63 vanished

been paying my wages in for 6 months with no problems until 25/10/17 when my wages didnt show in my account. its been 3 days and all they keep saying is its not been recieved by them. my employer payroll department has confirmed payment has been sent to the default account number and sortcode of 20-59-42 63428524. impossible to get through on the phone as it ends call after 20 mins. and when u do get through they keep asking for proof.... sent wage slip 3 times. they completely ignore my emails and never get back to me. massive scam don not use. i will be going straight to the police. Anthony Glover pockit customer for 6 months.... STAY AWAY FROM POCKIT!!!!!!!! Reviewed on: 27th October 2017

Stole my money

45 days since pockit disabled my account still cant access my money....customer service?what customer service??? Absoulte joke of a company stealing people's money!!!! If ur lucky enough to speak to some one their rude ignorant and no help at all useless! not professionals!! Reviewed on: 26th October 2017

DO NOT USE THIS MICKY MOUSE COMPANY

The true reflection of a company is not when it's going well but when customers have a problem and you Pocket fail on every aspect, Pocket system shows them money in your account but what you see on your account does not correspond after waiting on the phone for 20minutes to talk to someone you get rude call centre staff who are not interested and disconnect your call, ID verification is the biggest joke you send them what they ask for, nothing happens you contact them again they ask for the same documents and round and round you go and all the time your account is blocked and no access to your money, if you want to see your money keep it in your pocket not there's Reviewed on: 26th October 2017

DO NOT TOUCH POCKIT!!!!!!

Stole my money made a transfer and its now gone friend never got the money. Worst company ever always problems. Use monese its the best Reviewed on: 21st October 2017

They STOLEN my money

I have transferred money to my friend from my pockit account but she NEVER received them. Have emailed and called pockit but no reply. Please do not this company. I’ll report to fraud Reviewed on: 16th October 2017

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Pockit: Account reviews

No new 5 star reviews

50% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Pockit: Account now

Pockit Account reviews (579)

HORRENDOUS COMPANY

Fraudulant Card Debits

Terrible customer service

DO NOT USE THIS MICKY MOUSE COMPANY

Stay well clear of this company

£978.63 vanished

Stole my money

DO NOT USE THIS MICKY MOUSE COMPANY

DO NOT TOUCH POCKIT!!!!!!

They STOLEN my money

Review Pockit: Account now

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