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Pockit: Account reviews

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2.69
Based on 575 reviews, last reviewed 5th Mar 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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4%
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50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

My money got restricted without warning used this because I lost normal bank card but after withdrawing cash a few times im a day they suspended my account I had to email wage slips bank sta... Read more Reviewed on: 5th March 2026
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Jason
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (575)

Stay well clear of this company

1
Stay well clear of this company!!! If you read the reviews there are to many people having the same problem i had, i done a funds transfer to my own current account & it never arrived, after numerous attempts trying to get an answer on the phone (at least a dozen attempts) i kept getting cut off after 20mins so i started emailing, it then took over 20 emails to have the problem resolved, if i hadn’t persisted i would never have seen that money again, customer service is a joke, i have now cut up the card & will never use this service again, complete bunch of amateurs & crooks, this place needs shut down, YOU HAVE BEEN WARNED DO NOT TOUCH!!! Reviewed on: 27th October 2017
Stewart's avatar
Stewart

£978.63 vanished

1
been paying my wages in for 6 months with no problems until 25/10/17 when my wages didnt show in my account. its been 3 days and all they keep saying is its not been recieved by them. my employer payroll department has confirmed payment has been sent to the default account number and sortcode of 20-59-42 63428524. impossible to get through on the phone as it ends call after 20 mins. and when u do get through they keep asking for proof.... sent wage slip 3 times. they completely ignore my emails and never get back to me. massive scam don not use. i will be going straight to the police. Anthony Glover pockit customer for 6 months.... STAY AWAY FROM POCKIT!!!!!!!! Reviewed on: 27th October 2017
Anthony glover's avatar
Anthony glover

Stole my money

1
45 days since pockit disabled my account still cant access my money....customer service?what customer service??? Absoulte joke of a company stealing people's money!!!! If ur lucky enough to speak to some one their rude ignorant and no help at all useless! not professionals!! Reviewed on: 26th October 2017
Vic ky's avatar
Vic ky

DO NOT USE THIS MICKY MOUSE COMPANY

1
The true reflection of a company is not when it's going well but when customers have a problem and you Pocket fail on every aspect, Pocket system shows them money in your account but what you see on your account does not correspond after waiting on the phone for 20minutes to talk to someone you get rude call centre staff who are not interested and disconnect your call, ID verification is the biggest joke you send them what they ask for, nothing happens you contact them again they ask for the same documents and round and round you go and all the time your account is blocked and no access to your money, if you want to see your money keep it in your pocket not there's Reviewed on: 26th October 2017
Peter Jordan's avatar
Peter Jordan

DO NOT TOUCH POCKIT!!!!!!

1
Stole my money made a transfer and its now gone friend never got the money. Worst company ever always problems. Use monese its the best Reviewed on: 21st October 2017
Ben G Chapman's avatar
Ben G Chapman

They STOLEN my money

1
I have transferred money to my friend from my pockit account but she NEVER received them. Have emailed and called pockit but no reply. Please do not this company. I’ll report to fraud Reviewed on: 16th October 2017
Svetlana Dinkova's avatar
Svetlana Dinkova

WORST COMPANY EVER

1
Do not bother with this company, worst prepaid card ever Reviewed on: 16th October 2017
Geoff Melhuish's avatar
Geoff Melhuish

great idea but actually sucks

2
Great idea but their systems & support absolutely suck. I have very little confidence that they will look after my money adequately, so I keep very small balances. Perhaps when they get their act together and learn to walk before they can run it'll improve. The sign up process went wrong and the account wouldn't open because they needed some documents they didn't tell me they needed, I had to ask. When I asked what went wrong they didn't answer the question. I paid in some money which showed on my account, but a couple of days later they changed the paying-in process and the original money went missing. It took weeks to get it resolved. When I asked what went wrong they didn't answer the question. An additional card on the account couldn't be activated, and when I asked them why they didn't answer the question but did activate the card. I added money to the additional card, but when the card was used first time it was declined, the card cancelled, and the money on the account vanished. After several days they told me there was a glitch in their systems. After several more days they said I had cancelled the card and then refunded the money. I hadn't cancelled the card, and not once did anyone answer my questions. There are a load of inconsistencies on the site and on the statements e.g. when the money from the additional card went missing they added it to the main account but the statement for the additional account doesn't show it as being debited. Hard to keep track if the statements are wrong, and hard to have confidence if a 'glitch' can make your money disappear, and hard to have confidence if direct simple questions go unanswered. Reviewed on: 11th October 2017
Roger Mellie's avatar
Roger Mellie

POKIT CARD IS A SCAM

1
BEWARE OF POKIT CARD ...BEWARE POKIT ...THEY BLOKED £250 FOR FEW MONTHS NOW...WORST PREPAID CARD EVER....WHEN THEY SEE YOU HAVE MORE FOUNDS IN ACCOUNT THEY WILL BLOCK..THEY WILL ASK ID AND PROOF Of Address..AFTER YOU SEND THEM YOU ARE WAITING MONTHS..WHEN YOU ASK THEM WHEN THEY WILL UNBLOCK THE FOUNDS THEY WILL SAY**WE DON 'T KNOW THE ACCOUNT IS IN REVIEW*** BEWARE*** POKIT IS INDIAN FAMILY JATARA SCAM*** BEWARE***CUSTOMERS SERVICE SLL SAME STORY AND SAME GENERIC REPLY...SCAMERS Reviewed on: 9th October 2017
Dany 's avatar
Dany

pockit are useless

1
Almost a month of pockit withholding my money and no reason other than account being reviewed... ID they requested were sent the day they asked for it yet customer service have no answers! Emails get ignored or a generic email is sent...still no explanation! I was told no money could go in the account yet they've taken over £200!! Still no explanation! I've struggled with three children for nearly a month! Absolutely shocking they can do this! Reviewed on: 7th October 2017
Vic ky's avatar
Vic ky

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