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Pockit: Account reviews

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2.66
Based on 573 reviews, last reviewed 2nd Sep 2025
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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4%
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2%
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50%

Latest highest rating:

5

Pockit its been such a big help in my life. Pockit its been such a big help in my life.im so grateful cause they make my life easy never had any problems or issues with pockit ,great service pro... Read more Reviewed on: 12th March 2025
Daniella's avatar
Daniella

Latest lowest rating:

1

Had a transfer of a large amount they suddenly decli... Had a transfer of a large amount they suddenly declined it, I have tried numerous times to get hold of them with no luck. This is my only money and th... Read more Reviewed on: 2nd September 2025
Shaun P's avatar
Shaun P
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About this product

Pockit offer a Prepaid Mastercard® account with no credit checks required.

You can get a £50 cash advance before payday and earn cashback on eligible purchases. This account can also help you build your credit score. There’s a monthly fee to pay for the Pockit Account.

Pockit Account reviews help you find out what it’s really like to be a customer. If you’ve used Pockit before, you can also leave a review and share your experience.

Review Pockit: Account now

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Pockit Account reviews (573)

Stole my money

1
45 days since pockit disabled my account still cant access my money....customer service?what customer service??? Absoulte joke of a company stealing people's money!!!! If ur lucky enough to speak to some one their rude ignorant and no help at all useless! not professionals!! Reviewed on: 26th October 2017
Vic ky's avatar
Vic ky

DO NOT USE THIS MICKY MOUSE COMPANY

1
The true reflection of a company is not when it's going well but when customers have a problem and you Pocket fail on every aspect, Pocket system shows them money in your account but what you see on your account does not correspond after waiting on the phone for 20minutes to talk to someone you get rude call centre staff who are not interested and disconnect your call, ID verification is the biggest joke you send them what they ask for, nothing happens you contact them again they ask for the same documents and round and round you go and all the time your account is blocked and no access to your money, if you want to see your money keep it in your pocket not there's Reviewed on: 26th October 2017
Peter Jordan's avatar
Peter Jordan

DO NOT TOUCH POCKIT!!!!!!

1
Stole my money made a transfer and its now gone friend never got the money. Worst company ever always problems. Use monese its the best Reviewed on: 21st October 2017
Ben G Chapman's avatar
Ben G Chapman

They STOLEN my money

1
I have transferred money to my friend from my pockit account but she NEVER received them. Have emailed and called pockit but no reply. Please do not this company. I’ll report to fraud Reviewed on: 16th October 2017
Svetlana Dinkova's avatar
Svetlana Dinkova

WORST COMPANY EVER

1
Do not bother with this company, worst prepaid card ever Reviewed on: 16th October 2017
Geoff Melhuish's avatar
Geoff Melhuish

great idea but actually sucks

2
Great idea but their systems & support absolutely suck. I have very little confidence that they will look after my money adequately, so I keep very small balances. Perhaps when they get their act together and learn to walk before they can run it'll improve. The sign up process went wrong and the account wouldn't open because they needed some documents they didn't tell me they needed, I had to ask. When I asked what went wrong they didn't answer the question. I paid in some money which showed on my account, but a couple of days later they changed the paying-in process and the original money went missing. It took weeks to get it resolved. When I asked what went wrong they didn't answer the question. An additional card on the account couldn't be activated, and when I asked them why they didn't answer the question but did activate the card. I added money to the additional card, but when the card was used first time it was declined, the card cancelled, and the money on the account vanished. After several days they told me there was a glitch in their systems. After several more days they said I had cancelled the card and then refunded the money. I hadn't cancelled the card, and not once did anyone answer my questions. There are a load of inconsistencies on the site and on the statements e.g. when the money from the additional card went missing they added it to the main account but the statement for the additional account doesn't show it as being debited. Hard to keep track if the statements are wrong, and hard to have confidence if a 'glitch' can make your money disappear, and hard to have confidence if direct simple questions go unanswered. Reviewed on: 11th October 2017
Roger Mellie's avatar
Roger Mellie

POKIT CARD IS A SCAM

1
BEWARE OF POKIT CARD ...BEWARE POKIT ...THEY BLOKED £250 FOR FEW MONTHS NOW...WORST PREPAID CARD EVER....WHEN THEY SEE YOU HAVE MORE FOUNDS IN ACCOUNT THEY WILL BLOCK..THEY WILL ASK ID AND PROOF Of Address..AFTER YOU SEND THEM YOU ARE WAITING MONTHS..WHEN YOU ASK THEM WHEN THEY WILL UNBLOCK THE FOUNDS THEY WILL SAY**WE DON 'T KNOW THE ACCOUNT IS IN REVIEW*** BEWARE*** POKIT IS INDIAN FAMILY JATARA SCAM*** BEWARE***CUSTOMERS SERVICE SLL SAME STORY AND SAME GENERIC REPLY...SCAMERS Reviewed on: 9th October 2017
Dany 's avatar
Dany

pockit are useless

1
Almost a month of pockit withholding my money and no reason other than account being reviewed... ID they requested were sent the day they asked for it yet customer service have no answers! Emails get ignored or a generic email is sent...still no explanation! I was told no money could go in the account yet they've taken over £200!! Still no explanation! I've struggled with three children for nearly a month! Absolutely shocking they can do this! Reviewed on: 7th October 2017
Vic ky's avatar
Vic ky

wheres my money pockit

1
Pockit have had my money for over three months, they locked me out of my account, after a card change so I can't withdraw anything. Twice they have promised to write a cheque but guess what no cheque. Financial Ombudsman is pretty weak at getting into action so I have to wait an additional eight weeks before I can get them involved. DO NOT sign up with pockit there are better options in the market. Reviewed on: 29th September 2017
Iain Ponman's avatar
Iain Ponman

Pockit won't let me get my money now ignoring emails

1
Going into the second week since pockit disabled my account asked for my id which I gave but told will take 30/45 days to review my account was also told that no money could go in or out whilst disabled yet pockit have taken over £200 of my money and won't give it back. When I call still the same ignorant staff and when I email I get the same message "my account under review when we have an update we'll be in touch" now I'm not even getting replies! I've three children one is 18 months old I've had no money for anything because of these scammers its disgraceful!!! And no one seems to know anything if my money isn't bounced back I'll be going to the police! Reviewed on: 21st September 2017
Vick's avatar
Vick

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