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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Value for money

Easy to arrange & excellent value for money at a time when we are watching our outgoings. Policy is very competitive & offers all of the cover needed. Reviewed on: 30th August 2023

Home insurance review

I looked at lots of other providers but policy expert came out best even though we were returning customers. Very helpful on the phone. Reviewed on: 30th August 2023

Delighted with service

I am delighted with both the service and market competiveness offered by Policy Expert Reviewed on: 30th August 2023

Easy & competitive renewal

Having compared my quote with other providers, I decided to stay with policy expert due to the price & good customer service Reviewed on: 30th August 2023

Competitive Prices and Good Customer Service

Here are some of the things I liked about Policy Expert: Competitive prices Wide range of products and coverage options Easy-to-use website and mobile app Excellent customer service Quick and easy claims process Overall, I'm very happy with Policy Expert and I would recommend them to others. Reviewed on: 30th August 2023

good cover and price

easy to use and good cover and price. Reviewed on: 30th August 2023

Straight and easy process.

Policy Expert had all the information about the type of home insurance I needed. The questions were straight forward and easy to understand, the whole process didn't take long at all. Reviewed on: 30th August 2023

Very good and helpful

I found them very helpful and informative as had a query as I have a small extension that has a flat roof and they helped me complete the correct part of flat roof to put to proposal. Reviewed on: 30th August 2023

Great Insurance

We renew each year with Policy Expert as their prices stay fair and the insurance provides great cover. It's really easy to see what included. They also have great customer service. Reviewed on: 30th August 2023

Easy to setup insurance

It was easy to setup my policy and the price was the best on the market. Reviewed on: 30th August 2023

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