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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Could not have been easier!

5
User friendly site, quick quotation process and a good competitive cost for the right for me product. Reviewed on: 10th August 2022
Kish's avatar
Kish

Great customer service!

5
Easy to deal with, friendly staff and very helpful! Reviewed on: 10th August 2022
Graham Cooper's avatar
Graham Cooper

Excellent

5
Great price and service from Policy Expert Reviewed on: 10th August 2022
MKhan's avatar
MKhan

Conservatory window

1
One of the conservatory window shattered, and then won't pay for it ,because they said its weather related too hot. !! Won't be going with them again. Reviewed on: 26th July 2022
Baker's avatar
Baker

DO NOT USE THIS COMPANY

1
DON NOT USE THIS COMPANY THEY ARE FRAUDULENT!!!!! THEY JUST CANCELLED MY CAR INSURANCE FOR THE STUPIDEST OF REASONS!!!!! THEY ARE OUT FOR YOUR MONEY!!! I dealt with a woman CALLED DENISE WAIRD who was disgustingly RUDE AND DISRESPECTFUL MAKING THINGS UP AND TRYING TO TRICK ME INTO SAYING WHAT SHE WANTED TO HEAR!!!! Reviewed on: 20th June 2022
Ricky Mowatt's avatar
Ricky Mowatt

Dont touch this company with a barge pole !

1
Had the misfortune to have to claim due to a leak under my bath. Have insurance with them for up to £500,000. Offered me £1400 ? said they dont have a 'match' policy so I can just put a panel on my bathroom (to match a totally tiled bathroom ??) Told me I had to remove my sanitary ware and have it re-instated although no bathroom companies will even quote for this claiming damage is highly likely - My policy also states on one of the initial pages that they wont ask you to remove and reinstate sanitary ware of solar panels. I always research before I buy and they are totally going against everything in the contract- they said it was there final settlement and when I threatened to go to the Insurance Ombudsman (something I am in the process of doing) Hey presto they offered me a couple of hundred more Reviewed on: 17th June 2022
Sandra Meldrum's avatar
Sandra Meldrum

Cowboys!

1
absolute cowboys! avoid like the plague..won't honour any claims and will include absurd clauses in their policy which has absolutely nothing to do with the policy or the claim! I can't stress enough how bad and corrupt of a company they are. Reviewed on: 14th June 2022
jessica spring's avatar
jessica spring

Chancers - Arthur Daly Brokers

1
The woeful company, I so wish I stayed with my expensive firm. After 2 months they send out a surveyor who has 'identified' property issues unrelated to the storm damage and are trying to weasel their way out of a small roofing claim two months after it is reported. I am about to refer to FCA as this broker disguising itself as an insurance firm is pitiful. Do not touch with a bargepole. Reviewed on: 12th April 2022
Robert Sullivan's avatar
Robert Sullivan

Do not use Policy expert

1
Garage roof blown of in storm 29th January, never had a leak or any sign of dampness or damage on felt assessor said wear and tear!! Our roofer said rubbish. For saving a bit not worth it Reviewed on: 2nd April 2022
May Thompson's avatar
May Thompson

Rubbish

1
Absolute rubbish. Emergency homecare is anything but. Left with no water, no heating and no flushing toilets. Avoid at all costs. Reviewed on: 26th March 2022
Jane Johnson 's avatar
Jane Johnson

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