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Policy Expert : Home insurance reviews

View other Policy Expert products
4.74
Based on 9,155 reviews, last reviewed 5th Sep 2026
1600% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026
Adrian's avatar
Adrian

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9155)

Nice & Easy

4
As always I was last minute in renewing my insurance but Policy expert made it simple, clear and easy. I had used them previously a couple of years ago and found them helpful and good communicators. The price was not the cheapest on the comparison websites but they included more in their package without hidden add ons or extras. Reviewed on: 9th July 2018
Laura's avatar
Laura

Great customer service

5
Whilst it was initially a pain to not be able to just add an item to be covered under my current home insurance policy, and a new policy having to be taken out, the staff member I dealt with ( Hannah?) made the process as easy and as quick as possible. Reviewed on: 9th July 2018
Ali's avatar
Ali

Good Service

4
The process was easy to understand and completed without incident. I would recommend. Reviewed on: 9th July 2018
Oliver Stacy's avatar
Oliver Stacy

Simple service

5
Never had to claim but so far not had issues and it's a fair price Reviewed on: 9th July 2018
Christian's avatar
Christian

Excellent Customer Service

5
Just renewed with Policy Expert for the second year. Great prices and excellent customer service. Reviewed on: 8th July 2018
MC's avatar
MC

Easy transaction

5
Smooth, easy insurance renewal, Policy Expert take all the hassle out of renewing, they keep you informed and up to date on renewal date, cost and cover and supply very good value cover. Reviewed on: 8th July 2018
Maureen's avatar
Maureen

Value for money

5
Exceptional value for money. Very competitive price Reviewed on: 8th July 2018
Karen's avatar
Karen

Easy to fill up and full instructions are available

5
Highly recommended for all . So easy to fill up thank you Reviewed on: 8th July 2018
Yasir 's avatar
Yasir

Customer Service A*

5
A lovely lady rang me to see if they could better their renewal price. She was courteous and helpful. Not pushy like some others. Ultimately they kept me for another year! Reviewed on: 8th July 2018
Cheryl's avatar
Cheryl

Quick, easy and light on the pocket

5
This is my second year of having buildings and contents insurance through Policy Expert. Easy to apply online and competitive with others. Reviewed on: 7th July 2018
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Hellsbells300

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