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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Mr. Alan Robinson

A friendly, efficient and professional service without any pressure to buy. Reviewed on: 5th July 2018

Good Price

I'm not going to give full marks as I have not experienced their after sale care or had to process any claims. But the price was great and the application simple. Reviewed on: 5th July 2018

Great company

Great customer service, great value for money and great policy compared to others I looked at been with them for a few years and matched a cheaper price I found this year where others wouldn't Reviewed on: 5th July 2018

Really worth checking out

Every year household insurance is getting dearer and dearer. I am one of a generation where if the company you were with treated your fairly you stayed with them but no more - to say I was shocked when I received the notice of renewal from my old provider, is putting it mildly. I was appalled (it I’d been a drinker I would have reached for the gin bottle] then a friend recommended that I tried Policy Expert and I’m really glad I did. It provided me everything I had with my old policy for £110 cheaper. Thank you Policy Expert. Reviewed on: 5th July 2018

Good Honest Site

I have only used this site for the last 2 years and that was for house insurance. I expected a massive increase in my premium for year 2 as most suppliers seem to give a come and buy me cheaper insurance in year one. I was very surprised that this was not the case for me. I did get an increase but it was very low, so low in fact that I didn't bother to even contest it, so well done them. In short, this is one site that earns top marks. Reviewed on: 5th July 2018

Very easy

Very easy today use. No hassle at all and was ups highly recommend to anyone !! Reviewed on: 5th July 2018

Excellent experience

My second year with Policy expert and I’ve stayed with them because there price was good compared with the other quotes I received. Whilst there was a slight increase I could not match the cover and cost elsewhere. Other sites second year prices have always seemed to escalate rapidly. Reviewed on: 5th July 2018

Smooth renewal, lower price than last year.

What more can I say, it's cheaper and the cover is good. Reviewed on: 5th July 2018

Excellent!

Extremely easy service to use, no fuss, clear paperwork. Feel confident that in the event of a claim I would be well looked after. Reviewed on: 5th July 2018

Good service

Very pleased with this insurance Reviewed on: 4th July 2018

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