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Purely Pets: Pet insurance reviews

View other Purely Pets products
4.71
Based on 2,030 reviews, last reviewed 2nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025
Lynsey Taylor's avatar
Lynsey Taylor

Latest lowest rating:

1

Very poor dealing with claims. Very poor dealing with claims. Have raised a complaint and will escalate to the FOS to investigate. Reviewed on: 2nd January 2026
KM's avatar
KM
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About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

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Purely Pets Pet insurance reviews (2030)

Genuine company who care

5
I have been with them for over two years and had a small claim whilst on holiday with our dog Betsy (Cocker Poo) who suffered a skin problem which was very unlucky and we visited fantastic vet in near Elie, when we made this small claim they were so helpful and considerate, fully recommend this company. Reviewed on: 24th July 2019
Peter Crown's avatar
Peter Crown

Purely great service

5
Purely pets have been helpful and efficient Reviewed on: 24th July 2019
Julie Briggs's avatar
Julie Briggs

First time customer

4
First time customer so can’t compare to other providers, but I’m happy with the service and how a claim was dealt with. The customer service via telephone was extremely good. Got straight through and had a very helpful rep deal with my query. Would recommend to others. Reviewed on: 24th July 2019
Georgina Miller's avatar
Georgina Miller

Excellent level of cover for a great price

5
Not had to claim yet but staying with them for price and level of cover Reviewed on: 24th July 2019
Kevin Clark 's avatar
Kevin Clark

value for money

5
very easy to deal with quick and simple Reviewed on: 24th July 2019
M mayfield's avatar
M mayfield

They are brilliant

5
I had a pending payout and they reminded me when i renewed my insurance Can't fault them Reviewed on: 24th July 2019
Elaine Round's avatar
Elaine Round

Easy to deal with

5
Clear information about insurance. Quick response. Didn’t have any problem with company Reviewed on: 24th July 2019
Galina's avatar
Galina

Excellent company

5
Purely Pets offer excellent service and insurance package for my dog, at a competive rate Reviewed on: 24th July 2019
Suzan Dandy's avatar
Suzan Dandy

Hassle free

5
No problems or paperwork headaches just paid out hassle free Reviewed on: 24th July 2019
Heather dudson's avatar
Heather dudson

very friendly

5
no issues my wee dog is getting older and i phoned and they explained policies and gave me some confidence in the policy thanks Reviewed on: 24th July 2019
sandra's avatar
sandra

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