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Purely Pets: Pet insurance reviews

View other Purely Pets products
4.71
Based on 2,030 reviews, last reviewed 2nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025
Lynsey Taylor's avatar
Lynsey Taylor

Latest lowest rating:

1

Very poor dealing with claims. Very poor dealing with claims. Have raised a complaint and will escalate to the FOS to investigate. Reviewed on: 2nd January 2026
KM's avatar
KM
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About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

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Purely Pets Pet insurance reviews (2030)

Extremely helpful

5
Great company have paid out everytime we have needed to make a claim. The staff are extremely helpful and polite Reviewed on: 24th July 2019
Polly's avatar
Polly

Fantastic

5
My dog was very poorly i took him to the vets he was on medication for life purely vets were fantastic claims were settled quickly and without any drama unfortunately my wee dog passed away but i still have my other dog insured with purely pets as i am happy with the service provided by them Reviewed on: 24th July 2019
Stephen 's avatar
Stephen

Highly recommend brilliant customer service

5
Very helpful fast payouts very friendly staff on the telephone Reviewed on: 24th July 2019
Tina Matthews 's avatar
Tina Matthews

Great service

5
Have used Purely Pets for both my dogs, service has been great when I had to claim for an operation. Reviewed on: 24th July 2019
Katherine Perkins's avatar
Katherine Perkins

Helpful and value for money

5
Helpful and value for money. Products that suit my pets. Reviewed on: 24th July 2019
Charlotte Dale's avatar
Charlotte Dale

Perfect

5
Easy to set up quick and efficient staff helpful Reviewed on: 24th July 2019
K atkinsin's avatar
K atkinsin

Pet peace of mind

5
Great insurance for my 2 cats and very reasonably priced, easy to set up policy and great communication. What more could you want? Reviewed on: 24th July 2019
Richard 's avatar
Richard

Insurance you can rely on

5
Helpful staff that makie making a claim a breeze! Reviewed on: 24th July 2019
Chris Noel's avatar
Chris Noel

Easy and uncomplicated

5
I have used purely pets for several years and found their services very easy to use with very helpful and knowledgeable operators. Reviewed on: 24th July 2019
Rosy chard's avatar
Rosy chard

Good company

5
Efficient and pays claims promptly would recommend to anyone Reviewed on: 24th July 2019
Brenda Aimers's avatar
Brenda Aimers

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