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Purely Pets: Pet insurance reviews

View other Purely Pets products
4.71
Based on 2,030 reviews, last reviewed 2nd Jan 2026
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025
Lynsey Taylor's avatar
Lynsey Taylor

Latest lowest rating:

1

Very poor dealing with claims. Very poor dealing with claims. Have raised a complaint and will escalate to the FOS to investigate. Reviewed on: 2nd January 2026
KM's avatar
KM
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About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

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Purely Pets Pet insurance reviews (2030)

Purely fabulous

5
Fabulous service , great value for money, super efficient dealing with claims. No fuss No hassle Reviewed on: 10th September 2020
Elaine East's avatar
Elaine East

No fuss, no hassle

5
Amazing experience just when I needed it most. No fuss or hassle. Thank you for all your support and prompt payment Reviewed on: 10th September 2020
Mo Forbes's avatar
Mo Forbes

Quick service

5
I cannot fault Purely Pets insurance. No quibble no waiting. Excellent service. Would highly recommend too anyone looking for fantastic Pet insurance fast and efficient service. Reviewed on: 10th September 2020
Pat Lopez's avatar
Pat Lopez

Helpful, professional and prompt service

5
Had a very ill dog who subsequently passed away. Purely Pets we’re so helpful with my claim and paid out promptly with no quibble Reviewed on: 10th September 2020
Ann B's avatar
Ann B

Great insurance for my Collie puppy

5
Very fair cheap lifetime cover for pets. One of the only insurance companies not trying to rip anyone off, they really are purely their for pets. Reviewed on: 10th September 2020
Jossy Molinari's avatar
Jossy Molinari

Excellent service for peace of mind

5
Signing up for purely pets was easy and informative. When my pet was ill and needed treatment, application was swift and straightforward. Reviewed on: 10th September 2020
Aaron's avatar
Aaron

Good Price

5
Decent price compared to other companies, not had to claim so cannot comment much more than that Reviewed on: 10th September 2020
Debbie Palmer's avatar
Debbie Palmer

Insurance worth having

5
Insuring your pet is a must as you never know when your best four legged friend may fall sick or may need emergency treatment Reviewed on: 10th September 2020
Jeanine Leon Soon's avatar
Jeanine Leon Soon

Stress free first class service

5
My dog was attacked and it’s the first time I’ve had to put in a claim. The process was easy and hassle free. The customer service team helpful and good at their jobs. Couldn’t ask for more. Very happy with purely pets. Reviewed on: 10th September 2020
Sharon Rotchford's avatar
Sharon Rotchford

Value for money

5
I changed to Purely Pets insurance from Tesco Pet insurance because the premiums were getting too expensive. They have everything I need to cover my dog at a very reasonable price, which is definitely Value for money, and I have recommended them to my friends and family who have pets.. Reviewed on: 10th September 2020
Carol Goddard's avatar
Carol Goddard

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