Write a review

Go to business site

RateSetter: Loans reviews

Name: Loans
Rating: 4.92 (14024 reviews)

View other RateSetter products

4.92

Based on 14,024 reviews, last reviewed 1st Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Excellent customer service from the staff no problem... Excellent customer service from the staff no problems with the company ***** very polite and understanding Reviewed on: 1st September 2025

Latest lowest rating:

2

Not so helpful After a breach of data protection on there part they are very unhelpful and unwilling to provide the information Im entitled to Reviewed on: 26th July 2023

Read all reviews Write a review

About this product

RateSetter are no longer accepting loan applications since being acquired by Metro Bank in 2020.

Existing loan customers can still manage their loan via the online portal.

RateSetter loan reviews help you find out what it’s really like to be a customer. If you’ve used RateSetter before, you can also leave a review and share your experience.

Review RateSetter: Loans now

Help others make smarter decisions by sharing your own experience.

Write a review

RateSetter Loans reviews (14024)

Amazing rates

I have had no problems what so ever and can only speak highly about the efficient service I have received. Reviewed on: 11th June 2020

Easy communication and understandable

Easy communication and understandable every questions Reviewed on: 11th June 2020

Good covid19 support

Received good/swift customer service in response to covid19 money worries. Have been understanding and helpful so far. Reviewed on: 11th June 2020

Great

The loan was fast set up the money was in my account in hours. Customer support is excellent Reviewed on: 11th June 2020

Quick, efficient and clear

I’ve used Ratesetter twice now - it’s very quick, easy to understand and has great customer service. Reviewed on: 11th June 2020

Ratesetter

Easy to set up. Website is eady to use. Can make extra payments if I want. Reviewed on: 11th June 2020

Great service

Rate setter were quick, but stringent in the application process. Easy online system to manage. Reviewed on: 11th June 2020

Always helpful, never pushy

When my husband was unemployed we were struggling financially a lot. We still are, but slowly recovering. At a certain point I was unable to make payments and whilst the bank and credit card companies were ringing me 3-4 times a day, rate setter sent gentle emails and texts asking me to call. Once I called they were always so understanding and willing to help. There was never a sense of trouble or impending doom like some of the other lenders I’m involved with. Reviewed on: 11th June 2020

Rate Setter

Extremely good service - quick decision and funds delivered promptly Reviewed on: 11th June 2020

Amazing service and great rates!

I have had a couple of loans with ratesetter and it was so easy to apply and the customer service was brilliant. It's easy to login and manage my account and it's great that you can make extra payments or make early repayments if needed. Would highly recommend! Reviewed on: 11th June 2020

Do you have a different RateSetter product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Loans
from Vanquis 4.92 from 1253 reviews
Payday loan (discontinued)
from SafetyNet Credit (inactive company) 3.80 from 39 reviews
Unsecured loans
from East Kilbride Credit Union 4.98 from 92 reviews

Want to see more from RateSetter?

Car Finance
from RateSetter 4.96 from 308 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub